PreSonus Audio Electronics Reviews 92

If you upgrade from earlier versions of Studio One Artist to version 5, beware that Ampire in version 5 is now stripped down and verging on useless. Any songs from earlier versions will lose their Ampire effects, and there is no alternative in Artist v5. So Artist v5 is not backwards compatible with earlier versions even though Presonus say it is!!

This review is strictly for the Studio Live AR series. I bought an AR 16 USB May 24, 2019. It is not quite two years old and it blew up. I haven't had it out of my home studio and it has never been abused in any way. It cost me 175.00 for repair and it cost me 125.00 to ship to Baton Rouge because there are no local authorized repair techs for Presonus. That's half the cost of a brand new AR 16 USB. If I had known it would only last 22 months I would never have purchased it. I have heard similar stories about this product. I'm not the only one who purchased this lemon.

I am a big Presonus user. My first set of speakers were purchased in 2012 and never had any trouble. I had only good things to say about them. Of late I started to notice a decline in quality especially their new releases. I purchased a pair of E44s in Jan 2020 and exactly after a year, when the warranty ran out, one of the speakers has gone caput. They were only used indoors and regular studio usage.

The worst part is their support staff. They do not respond immediately and when they do, it's usually contact information about various service centers whom I had to individually reach out to. I bought the speakers from Tom Lee Vancouver and now neither Tom Lee nor Presonus is willing to take responsibility for it.

I am now asked to privately find a service person and fix it myself. I am not sure how much they are going to charge and if it even makes sense to repair or buy a new one.

I am very disappointed at the quality of their products and their service. If your studio investments are going last not more than a year, what is the point of even investing in them, especially when the company itself washes their hands off without any support.

I had a huge respect for Presonus which has now bitten dust, unfortunately!

This is the very worst customer support I have ever dealt with IN MY ENTIRE LIFE. Their business plan is to develop software updates that make your older "no longer supported" hardware suddenly stop functioning. They do this ON PURPOSE and when you ask them to return to factory default settings, well, they "haven't thought about that".
Customer support treat you like you're the dumbest human being on earth. They also refuse to take your item in for repair even if YOU are the one paying for it. AVOID AT ALL COSTS!!!!!! WORST COMPANY EVER.

This is not a professional audio production company. A good website doesn't mean a good company or good products. Go elsewhere.

The Studiolive units are just awesome; full of features and built like tanks. Love 'em!

Dropped a star due to foot dragging over an initial issue I had. Sorted out now.

I have an update to my previous one star review of PreSonus. Just as I will share a bad review quick I like to share good ones. Especially if it’s a turn around in customer service for the better. Camille O’Kelley with PreSonus took care of me. Turns out they were overwhelmed. She took care of me and I am 100% satisfied with PreSonus and my Studio One 4 artist software!! This has gone from the worst customer service experience to the best!!!🙏🏽💯👍🏽👊🏽💪🏽

I bought a PreSonus bundled Producer Recording deal through zZounds.com and Studio One 4 software was advertised as part of it. When I receieved it, it was Studio One 5. My MacBook Pro is not compatible with version 5. 5 was the only choice... UNBELIEVABLE. Going on 3 days waiting for them to contact me for something so incredibly simple. All they have to do is give me a product key for version 4. I spent $532 every component is PreSonus down to my headphones. And this is the thanks I get... left out in The cold LOOKING at $532 worth of equipment.🤬🤬🤬

worst compagnie ever, they don't have email to contact and the sofware they provide are piece of shitt

Whilst Presonus products are quite good. THE SUPPORT IS SUPER. SUPER, SUPER Bad. The support companies dotted around the world acting as support are 100% clueless.
Once you buy the product from Presonus, GOODLUCK, YOU ARE ON YOUR OWN!!!!!!!!!

I have had great tech support from this company, and the products (Studio One and Studio Live 32 Series III) have been fantastic. Their free updates are much appreciated, and the fact that they are watching other DAW improvements an implementing them into Studio One is impressive. I'm "late to the party", but really am glad to have found this company.

I purchased my current DAW a couple years back. My interface is Presonus AUDIOBOX and I’m Also using the Presonus Faderport. Both are a great combo when it comes to my production flow; both pre and postproduction. Great components and reliable and built for years of use!

Very bad online service, treating customers as if they are their employee. You buy a thing, and as if you rented it, they still claim right on their hardware by limiting the usage of their software. The thing is never your thing. You forget playing, you deal with these guys. Thank you. Will never buy again.

I have been using various versions of Studio One for recording, mixing and mastering for three years now. I have enjoyed using their products and appreciate their simplicity and value. The features are sufficient as well when compared to protools or ableton. However, when it comes to DAWs, it’s always a personal preference. Try out the free Trial version, it may suit your needs or it may not!

Presonus has been my insider tip couple of years ago. Their products and service were pretty much flawless comparing to the competition. Things have changed quite a bit. Most supporters answer in an arrogant, non-helpful way, sometimes lie straight to your face or delay an answer as long as they can. Previously great software has been developed into random directions. Their online-store and pricing / upgrade scheme makes no sense. Strict No-Returns policy on dis-functional products.

Their official forums tell the story, never have there been more complaints these days, and most remain unanswered in a technical sense.

I cannot recommend their products, Hardware or Software, to anyone right now.

Great customer service and products.
If I had an issue with product, I would put in ticket online they would get back with me within 24 hours.

Presonus equipment I have:
*StudioLive 32.4.2 mixer
*StudioLive Rml32ai
*StudioOne 3

they REFUSE to give me a simple answer to a simple question via phone.....the rude, condescending guy on the phone kept saying "well, as you shoulda read in our manual...." even though my question wasnt IN THE DAMN MANUAL....he kept telling me i had to log in, click a "support ticket", submit the damn question, and so forth, which i did, and still havent gotten a reply...CRAPPIEST
(this page wont allow me to use the S word) customer service i've had in a few years...by God, i promise those twits that they'll NEVER have to deal with me again....and all over ONE SIMPLE QUESTION that their secretary probably coulda answered....it wasnt hi tech, deep knowledge stuff....i only wanted to know where the "upgrade" button was on their upgrade page....it simply isnt there.....and 1 customer aint gonna affect their bottom line, but when i get thru putting their name to the flames on every internet forum i can think of, maybe they'll give a BLANK.