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3.5
2 reviews
Hasn’t replied to negative reviews
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Mark at Prestige & Village Hertfordshire brought a calm, steady energy to the entire process. He truly went above and beyond to make our purchase feel easy and stress-free. His communication was impeccable throughout, and we always felt informed and supported. A genuinely good man and an excellent agent — thank you for doing such a fantastic job.
Yvonne G
I attempted to purchase a property through Prestige & Village in 2024. During the viewing and in subsequent written correspondence, the agent confirmed that a rear extension was permitted development with no planning issues. This turned out to be inaccurate, and I withdrew from the purchase after incurring over £1,800 in survey and legal fees.
I raised a formal complaint but was dissatisfied with their response. When I tried to escalate to a property ombudsman, I was unable to find the firm registered with either The Property Ombudsman or the Property Redress Scheme — membership of one of these is a legal requirement for estate agents in England.
I have reported this matter to Trading Standards.
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