Prestige Cars Reviews 

I purchased a car from this dealer that was advertised as having a full service history. After buying the vehicle and checking the paperwork properly, I discovered there is no service history provided at all.
When I raised this with the dealer, I was told that I should follow up and search for the service history myself. I do not believe this is fair or acceptable. If a vehicle is advertised with full service history, that documentation should be available and provided by the seller at the point of sale.
This has been very disappointing and has caused unnecessary stress and concern about the vehicle’s maintenance background. I would advise others to double-check all documentation before purchasing

Great and efficient service, Connor was fantastic throughout, would recommend.

0 out of 5 starts.

Where to start with them ?

They had no V5 when I arrived to collect the car and they said I could drive around to the post office to apply for a V5 and tax the car..
there was only one key supplied at point of sale, none of this was mentioned on the phone with them, i’d travelled down from Glasgow to collect the car or I’d of probably walked away at that point.

Driving up the road and about 2 miles into the journey an MMI and SOS Button fault popped up onto the screen and the infotainment kept restarting every few seconds and every few minutes.
Contacted them to say about this they claimed to have no knowledge of this fault in the car and agreed to have a it sorted under their warranty, okay fair play..
inside the car was paperwork clearly showing that there was a problem with the sos button and MMI..

Looking over my finance agreement the car I bought apparently had 54800 miles on it upon purchase, then their paperwork says 55000 miles was on the vehicle at purchase, both of these figures were on the dot, I have a picture at 1026 ( I collected the car at 1000 ) showing the car was on 55297.. I must’ve been doing some speed to rack up that many miles in less than 26 minutes, keep in mine I was at a post office as well to tax the car..

Now 4 months after purchasing the car the gear box is away.. contacted them they’ve said oh your 3 months warranty is finished, inside the car shows a 6 month warranty..
The person I was dealing with is asking me to walk to my broken down car and send her a picture of the paperwork they supplied.

I told them that I have complained to the finance company.
The person I was dealing with then proceeds to ask me who my finance company is, is it such a poorly run company that they don’t even know who supplies their finance ? She knew that i apparently had a 3 month warranty but not who supplies my finance?

The was no parcel shelf supplied with the car and a trim piece missing in the boot.

For a company that call themselves PrestigeCars they’re an absolute joke and I wish I never bought a vehicle from them in the first place.

Prestige cars has clearly been the most easiest car buying experience I have had! I saw a car I liked it I had it within a week! Lauren was nothing but helpful and quick to respond no matter the day or time! Delivery was efficient and the flowers was the cherry on the cake! Thanks team! I will absolutely be coming back

I was looking for a Mercedes CLA, Ellie was amazing through out, was really clear and got me exactly what I wanted, the whole process was very smooth, would defo recommend her to anyone looking for a new car!

After the stress of selling my car and not having one, Ellie quickly put me at ease keeping me updated with cars daily. She managed to find me a car that I love, added extras to it also to make the car look even better. Would highly recommend Ellie at prestige, through a time that can be rather stressful!

One of the best, the car I get it was very clean and look exactly like in the pictures from the website.
Don’t forget the ask for Dan one of the best .

From initially looking for a new Mercedes,I came across Prestige Cars in Ongar, Essex and,from the first conversation, was impressed with the professionalism and courtesy.
Dan looked after my purchase and transaction from start to completion and I am extremely pleased and will speak very highly of them if anyone asks.
Thank you Prestige....

Dan was great, added all the extras to my car for a small fee and drove the car 6.5 hours to drop it off to me great service.

Charlie Rang and confirmed a number within 15 minutes. Arranged collection of the car for 4 days later(when it suited me). Kept informed in the meantime and gave an eta for collection. Driver was very pleasant to talk to: Checked the car over, transferred money, he changed ownership and sent proof and they were on their way. Very easy to deal with.

I was searching for a Mercedes EQC for some time. I found one at Prestige Cars and from the start Dan took control and helped with getting all the details sorted. He was professional, organized and arranged everything as expected. It has been a great buying experience, as a consumer you want trust and a company that says what they do. Thank you Dan and Prestige , happy customer.

Elliott and the team were superb… He really understood my need and took the time to source the exact car I needed, even when there was a little challenge he keep working hard to source… fully recommend

Bought my dream car from Prestige, from first point of contact to collection of the car they couldn't of done more .. A special mention to Dean he went above and beyond to make sure everything went smooth . 100 % recommend Prestige if you are thinking of buying a car

I wasn't completely sure of the process to begin with, but Lauren was great at explaining how it all worked and was able to find the perfect car for me.

Her communication throughout was excellent, keeping me informed at every step. She was a pleasure to deal with, knowledgable whenever I had any questions and made sure everything went smoothly.

I can honestly say that the service from Prestige Cars was second-to-none and Lauren is testament to that - I can't recommend her highly enough. Thank you!

Don’t bother!! Take weeks to respond. Rude when someone eventually does answer. Don’t help when you’re asking questions, you’ll ask a question you’ve not previously asked and receive responses like ‘I’ve already told you, stated in voice note above’ when nothing was stated at all and you wouldn’t have to keep asking questions if they helped in the first place.

Second time working with Lauren, highly impressed by her efforts.

Seamless experience both times. She handled everything from start to finish.
Can effectively source any vehicle with an emphasis on finding you the best deal.

100% recommmend the team @ PrestigeCars

Top class service from Dan and the team. Can’t fault them on anything and kept me in the loop throughout the whole purchase process.5*.

Had a good experience buying from prestige and even though there were some hiccups throughout the process Lauren was informative and helpful even though it was over the Christmas period so thank you!

Lauren was amazing all the way through from me looking at a potential EQA to finally purchasing one. Nothing was too much trouble and I would highly recommend Prestige Cars of Essex to anyone (worth the travel if you don’t live locally) thank you