Disappointing and financially damaging.
Additional Information: Original appointment tookplace early June in their Hatton Garden facility. ''We'' in my review refers to I was not alone on the appointment. Therefore, I am one of the two people who used their services that posted this review.
We were referred to Tim as a trusted jewellery valuer and buyer. I genuinely wish we had never stepped through his door.
After paying over £1,000 for a valuation, Tim promptly disappeared. No responses to emails or phone calls for weeks, despite our clear willingness to proceed with the sale. It was as if he vanished.
Eventually, out of frustration, we consulted a completely independent but this time, global valuer. Within 30 minutes — at no cost — we were told the shocking truth: the actual market value of our pieces was ten times lower than what Tim and his team had quoted. Ten times.
We were left not only humiliated but out of pocket. The discrepancy between the inflated valuation and the actual resale value is staggering, and frankly, it feels like a scam.
Use extreme caution. This experience has been deeply disappointing and financially damaging.
Reply from Prestigevaluations
Dear Zalina,
Thank you for your recent feedback.
We take all customer concerns and reviews very seriously, as client service and professional integrity are core to our work. However, we are unable to locate any record of an appointment, visit, or valuation under your name, or any relevant entry in our system, on or around the date you have stated (29th July 2025). We have also verified that no member of our team, including Tim, had any client interaction scheduled or carried out on that day.
To assist you further and to ensure a fair and transparent investigation, we kindly ask that you contact us directly via email at info@prestigevaluations.com and provide the following:
The full name under which the appointment was made
The address or location of the valuation
A copy of the invoice or payment confirmation
Any written correspondence or documentation you may have received from us
Until such details are provided, we are unable to substantiate the claims made in your review. In the absence of verifiable information, we will have no option but to formally report the review as potentially false or misleading, as it does not align with any record or engagement from our office.
We remain committed to resolving genuine concerns professionally and fairly. We look forward to your response and the opportunity to clarify any misunderstanding.
Kind regards,
Prestige Valuations
