Prestigiousgroup Reviews 52

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the pricing, consistently finding quotes to be high for the work performed, often more than what other companies charged for similar services. Customers reported issues with payment, including unexpected charges and difficulties with refunds. The staff's sales approach was a point of concern for some, particularly regarding payment. Some people were dissatisfied with the ability to contact the company, reporting rejected calls and bounced emails, making communication challenging. Additionally, some customers experienced confusion regarding company identification.

What people talk about most

Price

Reviewers express strong dissatisfaction with pricing, consistently reporting excessive costs for services.... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers report feeling cheated by high... See more

Customer communications

People report ambiguous experiences with contact. Many customers attempted to contact the company, often by... See more

Staff

Clients share negative opinions on staff, with many reviewers describing them as salesmen rather than... See more

Payment

Consumers find payment to be a negative experience, often citing aggressive tactics and unexpected charges.... See more

Based on these reviews

Rated 1 out of 5 stars

Evil company, must be paying for these reviews. Known scammers, have lost their plumbing license several times for ripping off vulnerable people. Advertise a $0 call out fee but then scam you into $12... See more

Rated 1 out of 5 stars

This company is horrible, total took advantage of a person and took over the job when a quote was all that was required , before she knew it $810.50 was out of her bank and she was told you just paid... See more

Rated 1 out of 5 stars

Absolute rip off! Caught me at a very vulnerable time (two deaths in one week), visitor coming and no hot water ....needed old water system removed and new one installed. Googled for same day servi... See more

Rated 5 out of 5 stars

Plumbing 365 trading as Prestigious Plumbing Pty Ltd is an absolute SCAM! Replacement hot water system (that retails for $1,500) was quoted to be installed for $7,000. Charge $681 just to do an inves... See more

Rated 3 out of 5 stars

This company appears to trade as Prestigious Plumbing Pty Ltd. I called Prestigious Plumbing in an emergency situation where a pipe under the basin tap had burst. They responded quickly and got the j... See more

Rated 2 out of 5 stars

Not good, got ripped off for sure, but one day before Good Friday, what do you do. Plumber was great, but for what they did and what they charged is definitely ripping people off. Dont use

Rated 1 out of 5 stars

I’d give less stars if I could. Absolute disgrace and took advantage of a 90 year old living by them selves. Quoted 30k for a job worth less than 8k. Pressured into signing on the spot after hours... See more

Rated 1 out of 5 stars

Avoid this company at all costs. More of a salesman than a plumber with a search and discovery tactic of $2000 upfront. For a known leak underground needed to survey the whole property for the leak. R... See more

Rated 1 out of 5 stars

We called Smith's Plumbing(Brisbane) and got Prestigious Plumbing. A plumber came out but seemed to be continually on the phone to his boss,("Jordan"). The Plumber quoted around $1300 to investigate a... See more

Rated 1 out of 5 stars

My hot water tank was leaking from the attached copper pipe. I called Dan's plumbing in Brisbane. They fixed it but I was charged $900. The invoice I received listed. Prestigious plumbing pty ltd as t... See more

Rated 1 out of 5 stars

I quite frankly don't believe this company should be in existence. I was quoted $4900. For a simple leak. They advised that they would need to do a full exploratory and give me a report then they woul... See more

Rated 1 out of 5 stars

Avoid using at all costs! $700 to diagnose and then $1300 to repair hot water system. Ansolute rip off! Do not use them ever! I called Smith's family plumbing but they sent Prestigious plumbing out!... See more

Rated 1 out of 5 stars

AVOID AT ALL COSTS - CONMEN They advertise online as Smiths Plumbing in Brisbane however are actually Prestigious Plumbing Pty Ltd ABN 44 153 421 615. We seem to have a simple blocked dra... See more

Rated 1 out of 5 stars

The first RED FLAG was plumber turned up with a credit card machine in his hand and walked around the house with the machine in his hand as he was quoting??. Quoted $3000.00 to replace 2 toilet seats... See more

Rated 1 out of 5 stars

Do not waste your time with these guys, so over priced, wanted to charge $681 just to see what the problem was. Called his manager Chris and he’s an absolute disgrace, can’t believe he is even capabl... See more

Rated 1 out of 5 stars

Stay well away from this group. They wanted to charge us $1200 to install a showerhead. The guy was here for literally 5-10 minutes and we still had to pay $128.59 just for the call out fee. Then he... See more

Rated 1 out of 5 stars

An elderly man aged 92 used this company he found on Google, as it appeared at the top of his search!! . They attended immediately took $3.5k from his credit card , tricked him in to signing over... See more

Rated 1 out of 5 stars

These guys are a scam and neet to be reported to the ACCC. Charged $600 for a call out fee, had to get them back a day later when the quoted $6K for a hot water replacement. Everyone else was half tha... See more

Rated 1 out of 5 stars

Whatal a rip off Never go with them Just for a ckeck they wanted to charge $600+( water system was not hot enough) Another company dis it $140 and fix it on spot

Rated 1 out of 5 stars

As above conmen job. Insane cost to find a leak $2k, and then another $3k+ to fix the leak. I told them to leave. Had the job done by another plumbing company for $400 same day. Avoid

Rated 1 out of 5 stars

Doesn't deserve one star. Came for quote for one small job for gas meter, which was over priced and not accepted as wanted to uninstall and install functional water meter for $1500. I asked ho... See more

Rated 1 out of 5 stars

Prestigious Plumbing ABN 44153421615 - Absolutely SCAMMER - DONT LET THEM IN THE HOUSE. They Quoted me $1600 for just only to replace the Gas Cooktop - They think I am fool, ask them to leave the pro... See more

Rated 1 out of 5 stars

I search google for a plumber in my area and it came up with Prestigious Plumbing (1300515024). Called them and arranged for them to come to my rental property and give me a quote. Lucky i did as i... See more

Rated 1 out of 5 stars

Do not use this company absolute rip off. Contacted Smiths Plumbing which had good referrals but was transferred to Prestigious Plumbing. Their plumber attended, gave me a quote for $1900.00 dolla... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY! We had a blocked toilet (still draining just slow). We were quoted over $1000 to clear and then put a camera down. We reluctantly accepted and then we were told it was likely... See more

Rated 1 out of 5 stars

Absolute scam. The company took over $500 off me to “order parts” and then took all my flexi hoses from my business wash basin and never returned. All calls have been blocked and my emails bounced ba... See more

Rated 1 out of 5 stars

Review for Prestigious Plumbing Pty Ltd ABN: 44 153 421 615 Licence No: 129767 !!!!!!!!!!!!!!STAY AWAY!!!!!!!!! I’m writing this to make sure I have the correct company listed above, as... See more

Rated 1 out of 5 stars

we had a very bad experience with the Prestigious Plumbing person who came over and gave a quote about $1009.99 for cleaning the sewer, and they charged us $126.50 just to come over to do nothing, thi... See more

Rated 1 out of 5 stars

Everything I have read here is accurate. Undeserving of 1 star. Complete predators clearly targeting those who might struggle to see the red flags. They kept inviting me to barter with them like that... See more

Rated 1 out of 5 stars

Over $700 to inspect my hot water system to then try and sell me a $6500 replacement. Just got a quote whilst the plumber was trying to stop me from calling anyone for $2400 to replace and install. S... See more

Rated 1 out of 5 stars

I contacted this company (WA) for help restarting a gas hot water system. I paid a $132 call‑out fee and was then quoted an additional $504 by the plumber for work that wasn't required. I decl... See more

Rated 1 out of 5 stars

Beware the company will try and scam you. We paid $132 for a call out fee, then was quoted 2k for a job that took another plumber half an hour. Do not use this company

Rated 1 out of 5 stars

Came out and quoted $1082.00 for a blocked drain , charged me $43.50 administration/booking fee after I said no. They just so happen to carry eftpos machines with them. Rip off merchants . Called... See more

Rated 1 out of 5 stars

They got me too! The company I clicked on had very strong reviews but after getting stiffed $750 for a 30 minute investigation they wanted to charge me over $6k for a hot water replacement that can... See more

Rated 1 out of 5 stars

A full blown horrible experience dealing with these guys. Long story short, stay away from these crooks whose only motive is to rip you off left right centre. They quoted $16,000 for a job that go... See more

Rated 1 out of 5 stars

quotes are over the top. 15 minute job and don't state labour costs parts would cost $30 max state that their quotes are fixed price unethical. I believe the plumbers that work for them feel ba... See more

Rated 1 out of 5 stars

Quoted me over 8x the price of other companies. They have delibertely made it difficult to find them online, no Google reviews either. These are salesman not plumbers. They put a lot of pressure on yo... See more

Rated 1 out of 5 stars

These guys ripped off my parents. 20 minutes to unblock a pump in a two year old dishwasher. Charged them over $500 and ansked for a positive review which my mum refused to do. They obviously prey on... See more

Rated 1 out of 5 stars

Called Smith s Plumbing in Redcliffe for two leaking tapes Ending up with a quote of $3000 to change everything Refused I had to pay a call out fees of $128 Feeling so robbed So upset Scammer... See more

Rated 1 out of 5 stars

Shocking! Simple job, clear access which would take 20 minutes with th correct tool! Got quoted $5000 😂😂😂

Rated 1 out of 5 stars

Absolute rip-offs and a very disappointing experience with Prestigious Plumbing. The prices they charged were extremely high for the level of service provided, and it felt like a complete rip-off. A... See more

Rated 1 out of 5 stars

This is a complete scam and it should be reportable to police. Was quoted 2900+ AUD to unblock a partial drain blockage in one of my toilets. They wanted to do CCTV, jet blasting etc etc etc e... See more

Rated 1 out of 5 stars

This company takes advantage on the elderly they rebranded multiples time because of overpriced quotes and have been on a current affair multiple times and have rebranded their name to Ben and Irwin’s... See more

Rated 1 out of 5 stars

Unfortunately picked them from the top listing in google. They came out and quoted $1700 to source the leak etc. Something felt off so went with everyone else's comments and reviews and glad we did. G... See more

Rated 1 out of 5 stars

Outright lies told to me and excessively high charges. DO NOT proceed with them without first getting at least 3 quotes.

Rated 1 out of 5 stars

We called Smiths Plumbing. A guy came out. Shoved a quote of $2.5k to fix a hot water leak at my wife who was juggling twin one-year olds. 90 minutes later, job done. Wouldn't leave without pa... See more

Rated 1 out of 5 stars

There is some confusion with this company as while the invoice is from Prestigious Plumbing Pty Ltd, the work is carried out by Smith's Plumbing. My elderly mother was charged $6,500 by this compan... See more

Rated 1 out of 5 stars

Beware, rip off merchants!!! They appeared at top of search results for 'plumber in local area' as Dan's Plumbing (dansplumbing.com.au) which upon research is Prestigious Plumbing Pty L... See more

Rated 1 out of 5 stars

I want to give them 0 rate here, the guy quote $2,700 for a pair of soft pipe for a washing machine and he told me that it is cheaper on the market. they use different name for the branding like Smi... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

52 reviews

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Rated 1 out of 5 stars

Over priced

quotes are over the top.
15 minute job and don't state labour costs
parts would cost $30 max
state that their quotes are fixed price
unethical. I believe the plumbers that work for them feel bad having to quote such huge amounts for small jobs.
No stars given. Following up with Government bodies

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Doesn't deserve one star

Doesn't deserve one star. Came for quote for one small job for gas meter, which was over priced and not accepted as wanted to uninstall and install functional water meter for $1500.

I asked how much to connect a washing machine while they were there. Price quoted was $1200. This is for a 5min job. Obviously didn't accept.

This business seems to operate as a high risk-high reward type of service. Maybe 2/10 customers accept the inflated quote, which makes their business model work.

Beware consumers and shop around or diy it!

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Over $700 to inspect my hot water…

Over $700 to inspect my hot water system to then try and sell me a $6500 replacement.
Just got a quote whilst the plumber was trying to stop me from calling anyone for $2400 to replace and install. Stay away. Also whilst this is who came out it was another plumbing group I booked through who had good reviews. I wish I had checked this company when I saw the different name

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

They got me too

They got me too! The company I clicked on had very strong reviews but after getting stiffed $750 for a 30 minute investigation they wanted to charge me over $6k for a hot water replacement that can be done for less than half the price.

Be warned!

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. More of a salesman than a plumber with a search and discovery tactic of $2000 upfront. For a known leak underground needed to survey the whole property for the leak. Ridiculous at best.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Evil company

Evil company, must be paying for these reviews. Known scammers, have lost their plumbing license several times for ripping off vulnerable people. Advertise a $0 call out fee but then scam you into $1200 "search and discovery" which means nothing. Horrible pressure tactics to convince you to pay their absurd fees. Avoid at all costs. Will be reporting to all relevant authorities, hopefully they lose their license again.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

STEER CLEAR OF COWBOYS

I quite frankly don't believe this company should be in existence. I was quoted $4900. For a simple leak. They advised that they would need to do a full exploratory and give me a report then they would proceed with the work once report done. They advised have to do a full check in underground pipes and in the wall pipes. Well I live in a cabin and there are no pipes in the walls. There are a miriad for plastic pipes under the cabin so I knew the leak would be there. I was quite intimidated by their tactics. I asked about a payt plan and they advised they would help me fill out applications to some of the buy now pay later schemes. At the time I was stressed out financially and emotionally and an elderly 75. I went to our front office and they advised there was no way that a simple leak should cost that much and to advise Prestigious straight away to cancel the quote and seek further advise. STEER CLEAR OF DANS PLUMBING IN MELBOURNE Because ITS PRESTIGIOUS Group who ARE RUNNING THIS SHOW. If I don't hear from their office today(I have sent an email and left message on their 1300 which comes up as gutter guard) I'm off to consumer affairs or current affair

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

As above conmen job. Insane cost to find a leak $2k, and then another $3k+ to fix the leak. I told them to leave. Had the job done by another plumbing company for $400 same day.

Avoid

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS - CONMEN - SMITHS PLUMBING AKA PRESTIGIOUS

AVOID AT ALL COSTS - CONMEN

They advertise online as Smiths Plumbing in Brisbane however are actually Prestigious Plumbing Pty Ltd ABN 44 153 421 615.

We seem to have a simple blocked drain / sewage pipe. Two lads came around and looked for a few minutes and then droned on and on and on about how there is no access, went into micro detail about how the toilet needs to be dismantled etc etc etc and it would cost around $3k.

I asked them to email me the quote and I will get a second opinion as thats high for a blocked pipe...that's when the laughable and poorly executed high pressure sales tactics came out such as searching for discounts, asking me my budget, calling his supervisor (who also tried it on). I told these two around 6 times to email the quote / get out of my house...they kept going. My wife and kids found this highly amusing as they just would not listen.

I had to practically push these clowns out of my door.

These people no doubt prey on the elderly etc. I have reported them but stay well away from them.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

This company is horrible

This company is horrible, total took advantage of a person and took over the job when a quote was all that was required , before she knew it $810.50 was out of her bank and she was told you just paid your deposit and the proceeded to disconnect the hot water system and drain it so she couldn’t use it. $7533 for the hot water system and other cost. To contact this company does not happen , calls rejected emails bounce back half of a website . A disability pensioner was done over yet again .

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Warning

There is some confusion with this company as while the invoice is from Prestigious Plumbing Pty Ltd, the work is carried out by Smith's Plumbing.
My elderly mother was charged $6,500 by this company for installing a 88L hot water system and replacing a couple of washers. This amount is shocking.
Please be extremely careful.
Even safer - do not use this company.

January 22, 2026
Unprompted review
Rated 3 out of 5 stars

Emergency Plumbers

This company appears to trade as Prestigious Plumbing Pty Ltd.
I called Prestigious Plumbing in an emergency situation where a pipe under the basin tap had burst. They responded quickly and got the job done in good time, including changing 3 taps which all showed signs of deterioration. The only issue I have is that I believe I have been overcharged for the taps. Looking online I find that I can buy these exact taps from most plumbing outlets at a cost that varies from $99 to $149 each. I was charged $467.33 plus GST for each tap

January 7, 2026
Unprompted review

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