This company deserves zero stars. My order was not delivered. In fact the courier left it outside in plain sight, which i believe, was subsequently stolen. This company have been no help... See more
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I wholeheartedly recommend PrettyGloriousLondon.com to anyone seeking a delightful shopping experience, as they have proven themselves to be a reliable and trustworthy online retailer. I am writin... See more
Company replied
I placed an order at 10 in the morning and to my surprise, my parcel arrived the very next day at 9 am. The efficiency displayed by PrettyGloriousLondon.com is commendable, as it's rare to come across... See more
Company replied
I bought skincare from PrettyGlorious London several times. Products are as good as they are. Delivery is super fast. Moreover, customer service from PrettyGlorious London is greatly beyond expectatio... See more
Company details
Written by the company
An online destination for authentic and certifided medical skincare brand such as Mesoestetic, cosmetic, beauty, health and supplement. We are also a beauty and aesthetic clinic based in London, UK. Visit our website for more detail. Buy Now, Pay Later by Klarna Available.
Contact info
Flat 6 Philippe House, E116 2DJ, London, United Kingdom
- +447465999465
- hello@prettygloriouslondon.com
- prettygloriouslondon.com
3.9
Great
58 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great service as all way
December 2, 2023
Unprompted review
Terrible company
This company deserves zero stars.
My order was not delivered. In fact the courier left it outside in plain sight, which i believe, was subsequently stolen.
This company have been no help whatsoever in trying to resolve my issue.
I am now down a substantial amount of money and without my goods!
Customer service is non existent. Very unprofessional. The phone is never answered. Emails are ignored and they even had the cheek to block my number!!
Avoid at all cost! Worst company ive ever encountered. Wish i read the reviews before ordering
If i am not offered a replacement order or a full refund asap i will be contacting a civil law solicitor to sue this company. I have copies of several calls messages and emails that have been ignored outright. The way i have been treated is absurd and very disappointing.
August 17, 2023
Unprompted review
Their delivery is Sooooo Slow!
Their delivery is Sooooo Slow!! Avoid it.
September 7, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
We have noticed a negative review regarding your recent experience.
Unfortunately, you have provided our system a wrong address twice and Royal Mail was unable to deliver your package, and it is currently in the process of being returned to us.
Rest assured, we will initiate a refund for your order, as we do not plan to resend it.
We appreciate your business. Thank you.
The product is very nice
June 29, 2023
Unprompted review
I wholeheartedly recommend…
I wholeheartedly recommend PrettyGloriousLondon.com to anyone seeking a delightful shopping experience, as they have proven themselves to be a reliable and trustworthy online retailer.
I am writing this review as these day people rarely take time to support a good work but will definitely push themselves hard to leave a negative review if anything doesn’t go on their way 100%. The world doesn’t revolve around you.
The admin gave me a lot of advice and being patient on the products and make sure that I fully understand how to use, because the products are complicated and must be carefully use.
Thank you for your hard work and commitment to customer satisfaction. I genuinely think you are deserve a good review and ignore the negative energy that bring you down. Keep up the good work.
May 29, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Thank you so much for your support and such positive review. Your review made our day! You are so kind to us. As a thank you from us all, we would like to cashback £5 to your original payment. Hope to see you again soon :)
I placed an order at 10 in the morning…
I placed an order at 10 in the morning and to my surprise, my parcel arrived the very next day at 9 am. The efficiency displayed by PrettyGloriousLondon.com is commendable, as it's rare to come across such promptness in the e-commerce world. I greatly appreciate the dedication and effort they put into ensuring that customers receive their purchases in a timely manner.
June 1, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Thank you, Joey for your positive review. It means a lot to us all at Pretty Glorious Ltd, We happy to see you at our clinic and online. We would like to offer you£5 cashback on your original payment as a "Thank you" for your kindness. See you again soon :)
I recently had the pleasure of shopping…
I recently had the pleasure of shopping at PrettyGlorious.com, and I must say that my experience surpassed all expectations. From their exceptional customer service to their lightning-fast delivery and the authenticity of the products, this company truly deserves recognition for their hard work.
May 31, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Thank you so much for your postive review. As a thank you from us, we would like to offer you a £5 voucher cashback on your original payment. We hope to welcome you back on our site soon :)
AVOID THIS COMPANY AT ALL COST.
This is a warning to anyone ordering from this company. They do not deliver on time and make lousy excuses, like lost in transit. This seems like a common theme with this company. I ordered on 18th May and still waiting for my items. I don't hold much hope of getting them. Will be getting in touch with trading standards soon and start legal proceedings. AVOID AT ALL COST.
May 30, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Hello Mohammed Saijad,
We have been corresponding via email regarding your situation. We understand that there have been several cases of strikes or long public holidays at Royal Mail, which often result in issues with parcels during those times. If you work in e-commerce, you would likely be familiar with this situation. Nonetheless, I wanted to provide you with your tracking number, BN690825570GB. Your parcel has been dispatched at Royal Dock ParcelBox, and you can also investigate the status of your parcel directly with the Royal Mail by calling 03457740740.
Furthermore, Mohammed, we maintain a zero-tolerance policy at our workplace, ensuring that all our workers are treated with dignity and respect, including administrative staff. We will continue to follow up on your parcel. Alternatively, you can choose to collect it at our London Clinic. If you are dissatisfied with a product or service, we offer the option to return the product after it has been delivered to you, and we will provide a full refund to your original payment method.
If you wish to seek legal advice, please email insurance@prettygloriouslondon.com, and our legal team will assist you from there. If you require any further assistance, please feel free to contact us.
Thank you.
I can already see a huge difference…
I can already see a huge difference within a few days of using this product! I can't thank enough for the fast delivery:)
May 11, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Thank you so much for your positive review and we have given a cash back on your original payment as a thank you for taking time to writing us. Hope to see you again soo. :)
Great personalised service
Great personalised service
Even packed extra goodies with my order. Will be ordering again
May 13, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Thank you for your lovely review. We would like to award you as a thank you for £5 voucher. If you are going to purchase soon, please email us for a code. See you again soon :)
Authentic product and very informative…
Authentic product and very informative about the instruction when I emailed and ask them. Reasonable price when I compare Mesoestetic products from elsewhere. Would recommend Prettygloriouslondon.com if you are looking to buy Mesoestetic. Thank you
May 1, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Thank you for your amazing review. We are happy to hear that you love our products and service. Anything else you need to know about Mesoestetic Products, we are here to help you out. Please do not hesitate to contact us. See you again at our clinic or online soon.
5 stars Excellent business
I recently purchased mesoestetic skin products from Pretty Glorious London and I couldn't be happier with my experience! Despite some negative reviews I had read online, I found that the business is legit. My order was shipped out within 10 minutes of placing it, and it arrived quickly and in perfect condition. The price for the product was better than what I found elsewhere, and I was thrilled to find that they had included some free Mesoestetic samples with my order. The products itself are authentic and fantastic - it was easy to use and delivered noticeable results in just a few applications. Overall, I would highly recommend Pretty Glorious London to anyone looking for quality skincare products and excellent customer service. Thank you, Pretty Glorious London, for such a great first experience!"
May 1, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Hello, Lola,
Thank you so much for your kind review! In today's world, people heavily rely on reviews when making purchasing decisions,
often accepting them as truthful without further investigation.
Therefore, reviews can significantly impact a business, making them all the more important to us.
Reviews help businesses identify and address any issues, which in turn allows us to improve and become the best possible version of ourselves.
We greatly appreciate your feedback, as it is a tremendous help to our small business.
To show our appreciation for the time you took to write this review, we would like to refund you the shipping cost and provide a bonus of £5 for each review back to your original payment.
We hope to have the opportunity to serve you again in the near future.
If you require any further information about our products, please do not hesitate to contact us.
Thank you again, and have a wonderful day!
Reply from Pretty Glorious Ltd,
Hello Mollie,
Thank you so much for your lovely review! Reviews like yours help us identify and address any issues, allowing us to improve and become the best version of ourselves. We greatly appreciate your feedback, as it is a tremendous help to our small business.
As a token of our appreciation for the time you took to write this review, we would like to refund you the shipping cost and provide a bonus of £5 for each review back to your original payment. We hope to have the opportunity to serve you again in the near future. If you require any further information about our products, please do not hesitate to contact us.
Once again, thank you for your support, and have a wonderful day!
Took ages to deliver my parcel which i…
Took ages to deliver my parcel which i needed it earlier
April 10, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Dear Sobia Khan,
We apologise for the inconvenience you experienced with the delivery of your order during the long weekend bank holiday. As we discussed in our email correspondence, we take this matter seriously and will work to improve our team's processes.
We also closely monitor our courier company to ensure that this type of issue does not happen again in the future.
To show our appreciation for your feedback, we would like to offer you a refund of £5 back to your original payment. Reviews like yours help us identify and address any issues, allowing us to improve and become the best version of ourselves. We hope to have the opportunity to serve you again in the near future.
If you require any further information about our products, please do not hesitate to contact us. Thank you for your understanding and have a wonderful day!
I haven’t received my order no updates…
Bad experience.
I haven’t received my order no updates. They don’t respond to emails. The order of history on website is empty. I'll wait a couples more days and then request a refund.
12.04.23
I have received my item, at long last. Thank you
March 29, 2023
Reply from Pretty Glorious Ltd,
Hello, Kristna
Thank you for bringing this issue to our attention.
We sincerely apologise for the delay in delivering your order and for the lack of communication on our end.
We understand how frustrating it is to wait for an order without any updates.
We are currently investigating the matter to ensure that it does not happen again in the future.
Regarding your order history, it may have been an issue with our website, and we are working to address this as well.
We are glad to hear that you have finally received your item.
However, we understand that the overall experience was not up to your expectations.
As a token of our apology, we would like to offer you a £5 discount refund on your next purchase with us.
Once again, we apologise for any inconvenience we may have caused you.
If you have any further concerns or questions, please do not hesitate to contact us.
We value your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Su
Great customer service
Ordering the product was super easy with great price. Delivery was quick and had some extra stuff to try. Very happy with the service and will definitely use again.
March 27, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Hello, Yash,
Thank you so much for your kind review!
We look at the history of your review and we assume that you maybe on the order number PGL2525? Is that correct?
In today's world, people heavily rely on reviews when making purchasing decisions,
Reviews can significantly impact a business, making them all the more important to us and help businesses identify and address any issues, which in turn allows us to improve and become the best possible version of ourselves.
We greatly appreciate your feedback, as it is a greatly help to our small business.
To show our appreciation for the time you took to write this review, we would like to refund you of £5 for each review back to your original payment.
We hope to have the opportunity to serve you again in the near future.
If you require any further information about our products, please do not hesitate to contact us.
Thank you again, and have a wonderful day!
PGL Admin
Reply from Pretty Glorious Ltd,
Hello Allyson,
Thank you for shopping with us and for sharing your wonderful review! We hope that you will enjoy your purchurse of Mesoestetic now that it has been delivered. To show our appreciation for your kind words, we would like to offer you a refund of £5.
We are grateful for your business and look forward to serving you again soon.
Pretty Glorious London
Good customer service
Great customer support when needed and quick to resolve any enquiries.
March 13, 2023
Unprompted review
Five Stars Service
I’m giving you 5* for your amazing products and excellent costumer service. I’m very happy to find this company and will be ordering more soon. Thank you!
March 9, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Thank you for your supportive review on our Trustpilot. As our gift of our appreciation, we would like to give you £5 discount on your previous order by refunding back to your original payment or your next purchase with us. We would love to see you again soon and continue providing you with excellent service. Thank you for choosing Pretty Glorious Ltd!
Came very fast very easy to order
February 20, 2023
Unprompted review
Reply from Pretty Glorious Ltd,
Thank you for your supportive review on our Trustpilot. As our gift of our appreciation, we would like to give you £5 discount on your previous order by refunding back to your original payment. We would love to see you again soon and continue providing you with excellent service. Thank you for choosing Pretty Glorious Ltd!
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