At this point, i would NOT recommend buy there. I canceled my order, even got a confirmation. But they delivered it anyway, it was a wrong artikel, i payed artikels that cost the double of that i rece... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The eventual product was great but communication was poor. The item was sent out without my requested changes despite my immediate response to receiving the proofs via email (please be aware that i... See more
You have no missing orders stop talking rubbish everyone who orders from you can find out themselves by the tracking number they get. Simply phone royal mail who will confrim Pretty Little Creations... See more
I have been really pleased with Pretty Creations, their Art Work and dedication to Customer Care is second to none. I live in Cyprus and have to admire their speed and efficiency in getting me my orde... See more
Company replied
Company details
Information provided by various external sources
Your number one source for all personalised gifts and home accessories. We're dedicated to giving you the very best quality products and customer service. We hope you enjoy our products :)
Contact info
4 Westfield View, OX298FA, Combe, United Kingdom
- hello@prettylittlecreations.co.uk
- prettylittlecreations.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despite checking delivery date when…
Despite checking delivery date when placing the order, the order has not arrived. Chased multiple times and still no item. Replacement promised but not arrived and when asked for tracking number same one as first order given! Has any item been sent? I am beginning to wonder...
If the item arrives, I will update. Otherwise it's one star only.
Professional products look amazing
Great customer service..sent me proof of my order to make sure it was how I wanted it to look .. I have bought from them twice now and the products have been amazing ... delivery is a little slow but so worth it .. good things come to those who wait !! A lot cheaper than Vistaprint and personally I think you get a lot for your money I will be ordering again for my business and loyalty cards ❤️ Thank you so glad I found you..x
Really disappointed with the service
Really disappointed with the service. We cannot speak to anyone and the response time on emails is days rather than minutes, nevermind hours. We placed an order with them on 9th December, had to chase as it was promised before Christmas, and to date - 6th January 2020 - still have not received the order.
We relied on their promise of delivery and have had to push pack the launch of our Loyalty Scheme because Pretty Little Creations have not/cannot deliver on time.

Reply from Pretty Little Creations
Delay..
Delay... i wait for my calendar 1 week longer. and calendar is too dark... they change my words which i wanted have on my item from polish to english too!

Reply from Pretty Little Creations

Reply from Pretty Little Creations
Fantastic service and quality
Fantastic service and quality. Easy to use with great communication throughout. I didn’t check the brightness of the image properly so it was slightly dark When recurved but that was my fault. I was just pleased they could do what I wanted as I’d searched many sites that were either charging far more or it wasn’t doable. Overall I’m very pleased, as were the greatgrandparents. A*
Products were excellent
Products were excellent, 1 was missing from delivery so had to wait for it to be sent out special delivery. Email was answered quickly.
Mixed feelings
Product was good, very pleased with that but a little frustrated with the service. Seemed a bit disorganised to me.

Reply from Pretty Little Creations
Ceramic travel mug
Ceramic travel mug
Lovely personalised cup.
Very fast response to show for approval.
Then quick delivery.
Beautiful, very pleased and can't wait to give as a gift.
Thank you
Very pleased with the cushion
Very pleased with the cushion, delivery was quick, got kept up to date with delivery etc, would definitely order from here again 😁
Although sent an incorrect version to…
Although sent an incorrect version to start with, rectified and communicated very well and quickly
I ordered a calendar
I ordered a calendar, product is offered with first class delivery. This is the second week after placing the order and still no product delivered.
You don;t have the option to phone them so you either have to send them an email or get in touch with them through live chat. Done both of them and asked to wait longer, I waited longer and still no product. Now I don't even have a reply to the email... Don't recommend them , if you want a product where you don;t have to waste time trying to contact them and waiting maybe someone will reply then I strongly recommend you guys to go somewhere else.
Unresponsive
Really terrible experience were…
Really terrible experience were communicative at the beginning but then stop replying to my messages. I ordered 50 calendars and received 1 poorly made no what was advertised at all.
Requesting a refund
Really pleased
Brilliant personalised calender at such a good price - only one I could find online with lots of space for multiple sections to write in for each day. Was sent a draft before it was printed really good customer service. Quick process and delivery. Never used website before.
Fantastic service and great…
Fantastic service and great communication before the order was despatched highly recommend to use again
The cup is a nice quality but the…
The cup is a nice quality but the photo is tiny and not what I expected. It was not the size of the proof photo i was sent to confirm I was happy with it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






