Pretty Little Creations Reviews 

140
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

At this point, i would NOT recommend buy there. I canceled my order, even got a confirmation. But they delivered it anyway, it was a wrong artikel, i payed artikels that cost the double of that i rece... See more

Rated 3 out of 5 stars

The eventual product was great but communication was poor. The item was sent out without my requested changes despite my immediate response to receiving the proofs via email (please be aware that i... See more

Rated 1 out of 5 stars

You have no missing orders stop talking rubbish everyone who orders from you can find out themselves by the tracking number they get. Simply phone royal mail who will confrim Pretty Little Creations... See more

Rated 5 out of 5 stars

I have been really pleased with Pretty Creations, their Art Work and dedication to Customer Care is second to none. I live in Cyprus and have to admire their speed and efficiency in getting me my orde... See more

Company replied

Company details

  1. Interior Designer
  2. Graphic Designer
  3. Photo Printing Service

Information provided by various external sources

Your number one source for all personalised gifts and home accessories. We're dedicated to giving you the very best quality products and customer service. We hope you enjoy our products :)


Contact info

2.8

Average

TrustScore 3 out of 5

140 reviews

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No recent history of asking for reviews

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2.8

All reviews

(140)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Despite checking delivery date when…

Despite checking delivery date when placing the order, the order has not arrived. Chased multiple times and still no item. Replacement promised but not arrived and when asked for tracking number same one as first order given! Has any item been sent? I am beginning to wonder...
If the item arrives, I will update. Otherwise it's one star only.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Professional products look amazing

Great customer service..sent me proof of my order to make sure it was how I wanted it to look .. I have bought from them twice now and the products have been amazing ... delivery is a little slow but so worth it .. good things come to those who wait !! A lot cheaper than Vistaprint and personally I think you get a lot for your money I will be ordering again for my business and loyalty cards ❤️ Thank you so glad I found you..x

January 8, 2020
Unprompted review
Rated 1 out of 5 stars

Really disappointed with the service

Really disappointed with the service. We cannot speak to anyone and the response time on emails is days rather than minutes, nevermind hours. We placed an order with them on 9th December, had to chase as it was promised before Christmas, and to date - 6th January 2020 - still have not received the order.

We relied on their promise of delivery and have had to push pack the launch of our Loyalty Scheme because Pretty Little Creations have not/cannot deliver on time.

January 6, 2020
Unprompted review
Pretty Little Creations logo

Reply from Pretty Little Creations

Hi Dee,

How are you? I hope this email finds you well.

We are truly sorry to hear about your experience.

We apologize for the time it took for us to respond to your query.

Our email volume escalated considerably these holiday season, and we are asking for your kind understanding.

Sorry about the miscommunication.

We are really sorry about this.

Best wishes,

Jefe
Pretty Little Creations

Rated 2 out of 5 stars

Delay..

Delay... i wait for my calendar 1 week longer. and calendar is too dark... they change my words which i wanted have on my item from polish to english too!

January 3, 2020
Unprompted review
Pretty Little Creations logo

Reply from Pretty Little Creations

Hi Patrycja,

How are you? I hope this email finds you well.

We are truly sorry to hear about your experience.

We apologize for the time it took for us to respond to your query.

Our email volume escalated considerably these holiday season, and we are asking for your kind understanding.

Sorry about the miscommunication.

We are really sorry about this.

Best wishes,

Jefe
Pretty Little Creations

Rated 1 out of 5 stars

not good service

not good service, long waiting for delivery

January 3, 2020
Unprompted review
Pretty Little Creations logo

Reply from Pretty Little Creations

Hi Marlena,

How are you? I hope this email finds you well.

We are truly sorry to hear about your experience.

We apologize for the time it took for us to respond to your query.

Our email volume escalated considerably these holiday season, and we are asking for your kind understanding.

Thank you and Happy Holidays!

We are really sorry about this.

Best wishes,

Jefe
Pretty Little Creations

Rated 5 out of 5 stars

Fantastic service and quality

Fantastic service and quality. Easy to use with great communication throughout. I didn’t check the brightness of the image properly so it was slightly dark When recurved but that was my fault. I was just pleased they could do what I wanted as I’d searched many sites that were either charging far more or it wasn’t doable. Overall I’m very pleased, as were the greatgrandparents. A*

December 30, 2019
Unprompted review
Rated 3 out of 5 stars

Mixed feelings

Product was good, very pleased with that but a little frustrated with the service. Seemed a bit disorganised to me.

December 25, 2019
Unprompted review
Pretty Little Creations logo

Reply from Pretty Little Creations

How are you? I hope this email finds you well.

We are truly sorry to hear about your experience.

We apologize for the time it took for us to respond to your query.

Our email volume escalated considerably these holiday season, and we are asking for your kind understanding.

Thank you and Happy Holidays!

We are really sorry about this.

Rated 5 out of 5 stars

Ceramic travel mug

Ceramic travel mug
Lovely personalised cup.
Very fast response to show for approval.
Then quick delivery.
Beautiful, very pleased and can't wait to give as a gift.
Thank you

December 22, 2019
Unprompted review
Rated 1 out of 5 stars

I ordered a calendar

I ordered a calendar, product is offered with first class delivery. This is the second week after placing the order and still no product delivered.
You don;t have the option to phone them so you either have to send them an email or get in touch with them through live chat. Done both of them and asked to wait longer, I waited longer and still no product. Now I don't even have a reply to the email... Don't recommend them , if you want a product where you don;t have to waste time trying to contact them and waiting maybe someone will reply then I strongly recommend you guys to go somewhere else.

December 18, 2019
Unprompted review
Rated 1 out of 5 stars

Really terrible experience were…

Really terrible experience were communicative at the beginning but then stop replying to my messages. I ordered 50 calendars and received 1 poorly made no what was advertised at all.

Requesting a refund

December 14, 2019
Unprompted review
Rated 5 out of 5 stars

Really pleased

Brilliant personalised calender at such a good price - only one I could find online with lots of space for multiple sections to write in for each day. Was sent a draft before it was printed really good customer service. Quick process and delivery. Never used website before.

December 11, 2019
Unprompted review

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