prettylittlething.com Reviews 110,105

Horrible. Ordered items on April 9 , 2026. Shipping delayed 3 times. Package arrival date now May 11, 2026. Never shopping on here again. Horrible customer service

I used to love PLT it was my go to online shop. But now with all the changes, the orders are always inconsistent, orders of just 3 items are coming all separately and from different stores and locations. I’ve received boohoo dresses in PLT packaging and packages from YoursClothing?. It’s honestly a mess and just sloppy service. Customer service starts with AI, if you’re lucky eventually an actual human will respond, but offer no genuine help or explanation. Sad to say but my PLT ordering days are over, no longer worth the risk.

Kai made it a really clear experience reassuring me of where my parcel was and next steps- thanks!

Kai was great cool person helped me figure my stuff out quick and I hope they have a awesome year

I am currently waiting on a package that I ordered for my bachelorette party & message inquiries about. Kai was very nice and assisted me well with my questions. I’m in hopes to receive all three dresses. I got referred from a friend.

Awful customer service! I returned two items, but they only refunded for one. When I contacted them they said they needed proof of return, so I sent the tracking but they said that wasn't enough?! They already had my parcel, what more proof is required?! I was just going round and round in circles, and they eventually stopped replying to me!
It was my first and last order, wouldn't recommend to anyone! People be warned!

Very good customer service especially With Kai

Shocking customer service!
Unable to return an item because their returns section would not recognise the order number.
There is no contact number to try and get assistance and the 'contact us' section is just a chat bot!
This chat bot just continues to give the same advise and links, and round and round you go!!
Pretty Little Things are now saying that i am outside of their 28 day return period so there is nothing they can do.
I will never be buying from them again!!!

Delivery never on time even when paying next day

The website made a processing error so I ended paying and dispatching 2 of the same order simultaneously however the helpline was more than helpful. I was assisted by Frankie, Harper, and the AI assistant Kai and they were all very efficient with response and helpful.

I paid $19 USD for express shipping and the package still hasn’t arrived. If I knew the delivery wouldn’t be reliable or update shipping I wouldn’t have purchased at all. This seems kind of like a scam. Kai was fine but I’d rather speak to a real person with real answers.

Appalling customer service, sizes are well off so needed to return. I purchased the royalty for extra for the quicker postage. It has taken them on 3 seperate occasions over a month to refund items. They ask to get in touch via Facebook Messenger and send generic responses, lie about when refund has been issued etc. Ive been told 3 times it's been issued on 3 different dates,yet still haven't received it. Shocking company and once I've got my refund I will not be purchasing again.

Quick and reasonable. Kai helped me!

Ordered something yesterday morning for next day delivery
Only had a confirmation email and nothing about the delivery
Order hasn’t come , I contacted customer service and you could tell it was Ai or chat gpt replying because they never answered my question and just kept trying to say that it was going to arrive today baring in mind it is now 9.15 pm and the cut off time is 9pm and it hasn’t even been processed by evri yet
If they want to guarantee next day delivery at £6 charge then they need to make sure it’s true
Needed the item for tomorrow as I’m off on holiday but it hasn’t come so I will send it back when it comes
Customer service were telling me that I can’t get a delivery refund as I don’t have proof of delivery but how can I when it’s late
Any other company including ones like SHEIN give a refund and points for late delivery
Do better
I won’t be shopping with you again

I had issues with my package being tracked but Kai helped me with ease and quickly as well !!

Sent me an email on the 7th April to say my refund would be processed within 7 days.

It is now 23rd April and I have no refund and I’ve been told this will not be investigated as the warehouse has confirmed the return!?????!!!!!!

I want my money back this is appalling!!!

PLT added a ‘Delivery Support Charge’ of £2.49 at check out - which you have to opt out of and which I did not see. Adding additional charges or insurance at payment stage with a box already ticked )I tested the process) that you have to untick to opt out of is actually illegal in the UK. Yet dispute advising PLT of this I had to email 7 times to get my money back as each time a customer service advisor said the onus was on me to have unticked the box (well trained staff it seems). I did not need additional insurance added at £2.49 as the item was only £11.00 so PLT in effect added 20% to my bill! I refuse to give my money to companies that adopt such underhand practices and will not use in future.

I will give 2 stars and that's only because of the fast response about my order but overall rating 0. I have ordered from this company for years now with no issues until this time when I placed my order on April 9th and it didn't get shipped out til April 17th. Expected deliver April 21st. But tracking showing it's still sitting elsewhere. I was assure my package would've arrived way before time be for my trip tomorrow but it's not. And now they are saying it should be here by May 7th or maybe before either way it's too late. It should not take a whole month. I guess I will have to stop ordering from them. I learned my lesson.

Terrible experience. The company sent me the wrong item. I then had to reorder the item paying for next day delivery both times. I tried to return incorrect item but it was going to charge me for postage to return which is crazy as it was their mistake and already paid next day delivery twice. Since then I have been having a conversation with a bot on facebook messenger for a month about this and going around in circles because there doesnt seem to be another way to contact them. Because this conversation took so long it is now saying I am too late to return the item. I cant get hold of a human to sort this out. Ridiculous