Prettyobsessed Reviews 323

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I have now had 4 orders not delivered in total. When contacting customer services i was asked for delivery iD’s which i provided and then there was no reply. I paused my subscription which should stop... See more

Rated 1 out of 5 stars

The last 3 boxes have been delayed without any correspondence from them. I still have not recieved my January box. We are now in February. There has been now information given nor any way to track... See more

Rated 5 out of 5 stars

I have tried most of the competitors for beauty sub boxes and then found pretty obsessed on Instagram. I have been signed up for about 6 months for the standard box now and have loved every one of the... See more

Company replied

Rated 4 out of 5 stars

Absolutely love my subscription box!! So worth it in the end,, the items where all full size & in full working order no damaged items or none shelved items!! I have used the 2 sheet masks already me &... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Monthly Beauty Subscription Boxes


Contact info

1.9

Poor

TrustScore 2 out of 5

323 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A treat to me from me

Really look forward to my box coming. Only been using pretty obsessed for a few months but so far no duplicates. They focus on every element of beauty and send more than generic bath washes like other companies tend to do. Have found some firm faves in these boxes that I have added to my routine skin care and makeup bag. It's a nice little treat to me from me every month.

November 9, 2021
Unprompted review
Rated 1 out of 5 stars

Received a mystery box and one product…

Received a mystery box and one product was DEFINITELY used (lipstick) and a facial oil was half empty with the box bashed. I was left wondering what exactly had been used and not and after no reply via Instagram, Facebook or email I chucked the whole lot out.

Seems there are better companies out there doing the same thing but with MUCH better quality control. All this in a pandemic too! I would not have left this review if it wasn’t for them sending me the link over and over.

Awful customer service.

November 9, 2021
Unprompted review
Rated 5 out of 5 stars

Love pretty obsessed

Love pretty obsessed! I can't wait for my box every month! Ordering a couple of mystery boxed as Xmas presents! Plus they do clearpay now on mystery boxes!! cant praise them enough

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

This is the best subscription box

This is the best subscription box I've been signed up to, been signed up to others but left them for pretty obsessed, all products are full size and from a range of companies, it's nice not knowing what you're going to receive, reminds of of an adult version of a lucky dip each month, it gives me the opportunity to try different products I turn finding products which work for me, if there's anything I don't think I would use they're great for putting aside for stocking fillers or Christmas presents, made my sister her own box up for Christmas from left over products and she loved it! Would definately recommend!

November 8, 2021
Unprompted review
Rated 1 out of 5 stars

Won't recommend the luxury box.

I purchase the August box 10 items. Called "Luxury", basically I choose the most expensive. Got a deal of buy one get one free. When I received my boxes both were full of Revolution items. Cheap, cheap Revolution items. I complained and they advised that I received a box of lower value by error and they will send another one. It took them nearly a month to do it. I kept receiving emails everytime I complained from someone that works for them calling me "hun" "darling" and sending me kisses. So unprofessional!!!! I understand its a small business but still.
I have received my box and there is 4 Revolution items. That's not a brand that I would consider as Luxury. Sorry but if I want Revolution makeup I will go to Superdrug.... I cancelled my subscription. So disappointed.

October 8, 2021
Unprompted review
Rated 1 out of 5 stars

Disappointed with communication

I’m a little disappointed. I have not received Septembers box due to Hermes. I have contacted Pretty Obsessed who have now stopped replying to my Facebook messages and have not replied to my email regarding an resolve.

This is a shame as there beauty boxes are great until there is an issue and then they do not communicate with poor customer service.

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

I’m Obsessed

By far the best of the bunch, great products every month, all full size and never get a repeat product from past boxes.
So be Obsessed with Pretty Obsessed

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

Give it a try, you won't regret it...

I am so pleased I tried Pretty Obsessed boxes. I get the luxury subscription box every month. The products are full sized and the box is like my present to myself every month. Some products are just not for me, but then I put them aside and pass them on to friends and family. I've been impressed with every box. I just wish that Hermes wasn't the courier.

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

I’m… Obsessed!

Really impressed with every box I have received. I switched to Pretty Obsessed from two competitors as their customer service was rubbish and their boxes were duplicates and crud samples!
Pretty Obsessed goes above and beyond on every box and I really look forward to opening the box every month. I’m never disappointed!

September 14, 2021
Unprompted review
Rated 4 out of 5 stars

The boxes were absolutely amazing…

The boxes were absolutely amazing really nice boxes the only reason it's 4* is the delivery wait if you order at the end of the month but other than that I was really impressed with the box I got and the free box aswell I absolutely love the lashes that was my favourite item.

September 11, 2021
Unprompted review
Rated 5 out of 5 stars

Loved my first boxes!

Loved my first boxes!
Well worth the price for the biggest box, you get so much in there and I was chuffed with every product I got, had a few bits my friends would make better use of than myself so was really nice to be able to pass those on and tell them all about my pretty obsessed subscription

September 11, 2021
Unprompted review
Rated 5 out of 5 stars

Well I was very excited to receive my…

Well I was very excited to receive my £25.00 Beauty box plus my free box.. I do not know some of your brands but really PLEASED
With the content of the boxes also my granddaughter loved the sweets have given my product as a gift for a Birthday Recipient absolutely pleased with her present.. If I could afford to spend money on your boxes every month I'd really love to..

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding

By far the best beauty subscription box I've ever tried, I have been subscribed to Glossybox and birchbox and pretty obsessed boxes beat them both hands down. The size of the products, the brands and the delivery are all outstanding.

September 10, 2021
Unprompted review

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