I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I changed my phone number and couldn't…
I changed my phone number and couldn't log in yourself helped me fix the issue, so quick and easy
April 10, 2026
Unprompted review
Reply from Prezzee UK
Hi Lord Patrick,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I’ve been using Prezzee for about a…
I’ve been using Prezzee for about a year now and I highly recommend and when I did have 1 issue I’ve phoned them and about 20 minute was resolved very good customer service
April 9, 2026
Unprompted review
Reply from Prezzee UK
Hi Sarah,
Thank you so much for your recommendation and for being a valued Prezzee customer! We’re really pleased to hear that when you did encounter an issue, it was resolved quickly and that you received great customer service. Your feedback means a lot to us, and we truly appreciate your support.
If you ever need help again, we’re always here for you!
Great service
Used this service for a good while now and just had an issue with the service. Spoke with an Advisor on the chat called Angel and she resolved the issue within 2 minutes. Great service ☺️
April 9, 2026
Unprompted review
Reply from Prezzee UK
Hi Christopher,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
had contact with Jessa
had contact with Jessa, great service and although it took a while to sort we got there in the end and through the whole process I knew Jessa was working on it. Very happy.
April 9, 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you so much for your kind feedback! We’re really pleased to hear that Jessa provided great service and kept you informed throughout the process. Even when things take a little time, knowing someone is actively working on it makes all the difference, we’re glad Jessa was able to do that for you.
We truly appreciate your patience and are very happy to hear you’re satisfied with the outcome. If there’s anything else we can help with, please don’t hesitate to reach out.
Reply from Prezzee UK
Hi Susan,
Thank you for your review. We’re pleased to hear that you had a smooth experience and found it easy working with us. We appreciate your feedback.
Lost my login details
Lost my login details, spoke to Jessa who sorted it out for me super fast, 👍
April 8, 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great service and very quick to reply…
Great service and very quick to reply whenever you have an issue
April 8, 2026
Unprompted review
Reply from Prezzee UK
Hi Paddy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
The problem I had was mine…
The problem I had was mine not the companies making I found it hard to speak with AI so I spoke with a supervisor who was absolutely brilliant. She sorted everything out for me over the phone. She is a star
April 6, 2026
Unprompted review
Reply from Prezzee UK
Hi Angela
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Excellent service
March 28, 2026
Unprompted review
Reply from Prezzee UK
Hi Susan,
Thank you so much for your kind words! We’re thrilled to hear you had an excellent experience. 😊
Reply from Prezzee UK
Hi Nomsa,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Shout out to Jovy Panares
Shout out to Jovy Panares! I was so stressed as I can't open my giftcard and I really needed it and she helped me after someone just ditched me (Youssef) in the middle of trying to sort it out. Great Job Jovy. x
April 7, 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you so much for the compliment about Jovy.
We are so pleased to hear that she helped you properly.
Your feedback means a lot to our team and it boosts our team's morale.
If you need any further assistance, let us know.
Thanks again for your support!
Fast and Efficient
John was proactive in helping me with my concerns about the egift I have purchased. Resolution given made my issues solved. Thanks for such a great help. Fast and efficient.. 😊
April 6, 2026
Unprompted review
Reply from Prezzee UK
Hi Zenith,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Helpful
Helpful, professional customer care 😊
Quick assistance when needed.
Generally an easy to use site, and when I fumbled a little, there was help on hand.
I will use again.
April 4, 2026
Unprompted review
Reply from Prezzee UK
Hi Jacqueline,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great Service from Prezzee UK.
Was really pleased with the help I got from Mar in particular.
I'd sent a gift card to the wrong email address in error and he managed to retrieve it and get it sent back to me.
I was so pleased with the outcome because I really thought I'd lost it.
Great service!
Thankyou.
April 5, 2026
Unprompted review
Reply from Prezzee UK
Hi,
Thank you so much for the compliment about Mar.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Ross helped me out in a matter of…
Ross helped me out in a matter of minutes and resolved my situation when having trouble with a e-gift card.
April 5, 2026
Unprompted review
Reply from Prezzee UK
Hi Stacy, thank you for your feedback. We're glad to hear that Ross was able to assist you quickly and resolve the issue with your e‑gift card. We appreciate you taking the time to share your experience.
Great help from an advisor called…
Great help from an advisor called Maged. He took time to help me solve my incorrect email problem and move my voucher to the correct one .
very helpful and polite great customer service
April 3, 2026
Unprompted review
Reply from Prezzee UK
Hi Mary, thank you for your kind feedback! We're glad to hear that Maged took the time to help resolve the email issue and move your voucher to the correct account. It’s great to know you found him helpful and polite. We’ll be sure to share your kind words with him.
E-gift problems
If anyone has a problem on Prezzee I hope you get Jovi a very knowledgeable and helpful person. After trying quite a few times to sort an e-gift problem he had it sorted so quickly. I thoroughly recommend jovi he helped save my sanity.
April 5, 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you so much for the compliment about Jovi.
We are so pleased to hear that she helped you properly.
Your feedback means a lot to our team and it boosts our team's morale.
If you need any further assistance, let us know.
Thanks again for your support!
Easy to use and good choice of options
Easy to use and good choice of options
April 4, 2026
Unprompted review
Reply from Prezzee UK
Hi Garry,
Thank you for your feedback! We’re glad to hear you found the platform easy to use and enjoyed the range of options available. We appreciate you taking the time to share your experience!
Great service and very quick at solving…
Great service and very quick at solving the issue. Thank you
April 4, 2026
Unprompted review
Reply from Prezzee UK
Hi Zoe,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Issue with redeeming card
Angel responded to my email very promptly and her advice to solve the issue was excellent.
April 2, 2026
Unprompted review
Reply from Prezzee UK
Hi J,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.