Primark Reviews 268

I had the most amazing experience, the security guard in Kingston primark. He helped me with my bags whilst I shopped, he showed me where everything was. Super friendly and welcoming, and helped me out so much bless his soul kindest person iv ever met. He deserves a pay rise. Mr Gill best security guard in Kingston iv ever met

Very bad experience.first of all they sell their products without price tag and when u go to return them for xyz reason they refuse to return the item as their was no tag in that.if it’s their policy not to return without tag then why they sell products without price tags.So be aware when buying products.

I did some shopping in primark today bought a couple of hoods for winter they were supposed to be on sale one was correctly priced the other which should have been I was charged full price for unfortunatly I did not check the receipt till I got home as the item was bought on a day out it would cost more to go back and complain as this is not the first time I urge everyone check your receipts.

I purchased based a 2 piece matching suit from Primark Milton Keynes and the top half was faulty and out of stock so I was given a refund, the bottom half they refused to refund as they said that I could wear it with something else lol. Sadly this came from not 1 but 2 instore managers, so I contacted my bank to do a chargeback and It turns out that if a company refuses to accept a return then you can't get you're money back. The only way around it is to post the item back to the company at a cost of close to £4 as you need a tracking number, to then £5 as the shorts cost £9.

Racists, I’ve seen nothing but racism displayed from the managers of primark, they have no regard if a customer sees this and feels uncomfortable. They obviously love having control over people and it’s disgusting

What an absolute joke
What an absolute joke. Click and collect order was wrong. 3 items missing. It took an absolute age trying to find out how to contact someone. Eventually got passed the “bot” to live chat. There is no phone number by the way. Live chat agent said wait 48 hrs and communicate only by email. Wow. I won’t ever use their click and collect service or stores anymore. Be very wary of Primark especially online. When it goes wrong it’s a nightmare mare to sort.

Today I returned some items back to Primark’s Northampton, only to be told that my Apple Pay number didn’t match the receipt, after telling them I only have one account my Apple Pay & my Apple Watch my physical card is all linked to that one account! She still told me that I used a different account and card 😤 I even showed her the transaction on my bank account. She’s still telling me that I didn’t use that account l! frustrated and not sure what was going on, I accepted what she was saying and took my items back home with me because the cashier was embarrassing me in front of other customers, I called my bank to find out what was going on and was told that I’d used my
Account purchase the items from Primark, after telling my friend what happened to me today she also had the same experience. The cashier telling her that her card number didn’t match the receipt.
Please, if anyone else has experienced this, can they tell me because I think it’s a scam from Primark so they don’t have to give you refunds?

Your Primark store in Madrid Spain is a racist place to be the security guards. There are horrible. I’ve spent so much money at Primark in the past at this point I will never step foot in another primark or speak highly of you as I have in the past I’m disappointed And completely done and will advise everyone in the public that I know that I come in contact with not to ever shop at the Primark in Madrid, Spain, on (GRANDE VIA) the most racist, security guards in the world.. I will include that the staff who worked directly with the blue shirts on for Primark. Are and were extremely kind, however the security at Primark in Madrid, Spain on grande Via are prejudice, racist, and they profile people with darker skin….. this is sad me and hurt me because I was a big fan of your stores worldwide

We bought an item in Portugal a bag of sorts wicker type . £18 looked nice , lasted all of 5 mins once back home. We took it back to a Primark in Stafford . But the shop staff said it could not exchange although they stocked the exact same one . Reason ; we bought it in another country . Well not knowing whether or not we had the right to return. I am just pointing it out to others who may use PRIMARK steer well clear of this retailer. Read other reviews shocking. There are a lot better stores out there I certainly will not use them ever again and I will make sure that everyone I come into contact with gets to know exactly what they are like . We have a receipt , and I will be checking our statutory rights , and maybe visit the store but speak to the manager this time .

Great experience at primark, helpful staff.
Manager Nadia is very kind and helpful.
Would like to go again for shopping at primark.

I went to a primark in Nottingham it was almost closing time so I went to the tills then I realised I wanted another pair of leggings so I spoke to the cashier that I needed another pair so he went off his till & got me 1 then I realised I needed a larger size so he got off his till & once again he helped me & asked what size to the next till & she told me what is was the 2 people who helped me there names are edior & Katy thankyou for your excellent customer service & thankyou for helping me you both

Why was the Muslim girl on fitting rooms on first floor so miserable looking like she doesn't want to be there? Birmingham High Street store btw. Also, the state of your fitting rooms as well is ridiculous at the back. The white girl with brown hair who is usually pleasant was asked to move these rails to another room by her manager while she is busy serving on the desk - why can't Mr. Beard and bald Manager do it? It's not hard is it if he's not doing much. I hear he is leaving in July so probably for the best I hear from your staff.

Huddersfield store if your going to have self scans you need to have some form of trust in your customers for me to scan £97 worth of goods for then the screen to flash perform a random check for me to wait patiently for then the colleague to unpack every single item out of my bags and check the screen to make sure all was scanned which it was for her then to just leave the goods unpacked for then I have to re pack it all absolutely shocking and humiliating to be made to feel this way in front of lots of other customers poor service poor system I’m a retail manager myself and I know how that experience would make them feel totally ruined my customer journey and experience to the point I was so close to just leaving it all and walking away I’m not 1 to normally complain in shops because I know how hard retail workers works but I was that annoyed and embarrassed I sought out a member of the management team to give my feedback

I am outraged by Primark’s decision to start charging 15p for paper bags. This isn’t about sustainability; it’s an obvious money grab at the expense of customers. These bags are flimsy, tear easily, and have your branding plastered all over them—essentially, we’re being asked to pay for the privilege of being walking billboards for your company.

This charge feels completely unjustified. Customers should never be forced to pay for something so low-quality and disposable. If you truly cared about sustainability, you would offer durable, reusable bags, not flimsy ones that break after a single use. Charging customers for these bags preys on our trust, and it’s clear that this is just another way to increase profits under the guise of “helping the environment.”

What’s even worse is that this unfair practice is now becoming common across retailers. But I refuse to accept this as the new normal. As customers, we need to stand up and reject any company that tries to profit off us by charging for bags that have no real value. Primark should be ashamed of this decision, and I will no longer shop at a store that disrespects its customers this way.

I strongly encourage everyone to stop supporting this exploitative practice. Don’t let Primark—or any other retailer—think they can get away with charging us for something that should be part of our shopping experience without an extra cost. Refuse to accept it. Speak up. Demand better.

Shame on you Primark for charging 15p on paper bags, plastic is supposed to be ruining the environment & had the plastic levy, pure greed, gone are the traditional Primark days your NOT value on £ anymore your actually expensive now, you don’t think ppl are noticing but we actually are!

Visited the Stoke store. The queues were the full length of the barriers. Three people on the tills and very slow at serving. Member of staff tidying away coat hangers instead of serving customers. Couldn’t find a member of staff on the floor to help with reaching a garment I had to leave without it. Very frustrating.

Visited the Llanelli Primark store recently to pick up some clothing. The shopping experience started off well—the range of clothes was reasonable, and the changing rooms were spacious and easy to access.

However, things took a sharp downturn at the checkout.

The entire checkout process was poorly designed and frustrating. The area appears to have been recently revamped, but not for the better. There was only one staff member handling sales and returns at a very small counter, and another stationed at a separate area where customers were funneled into a queue to use self-service checkouts.

The self-checkouts themselves were confusing and inconsistent—some had handheld scanners, others did not. Trying to scan clothes, pay extra for a bag, and locate a printed receipt turned into a chaotic task. To make matters worse, as we attempted to exit, we were abruptly stopped and spoken to rudely by a staff member. Apparently, you’re required to scan your receipt in order to leave the area—something that was never made clear during the process.

It left a sour taste after what had been a decent in-store experience. A little more signage, clearer instructions, and better staffing could make a world of difference. Until then, be prepared for a stressful finish to your shopping trip.

I wanted to buy a black jeans but there was a no one to help me. When I rescheduled out to one employee he told he he doesn’t work in that senction and there will be another lady named Rachel who can help . When I asked if he can help me call her to the section he just said sorry and walked away . I was really unhappy with the result therefore I just took what I had in my hand and paid the money and walked off .
This is for primark Stratford Westfield

I believe in honest reviews. I've shopped there on two occasions. I bought a "leather" belt (actually plastic) which was reasonably prized, but the "leather" peeled off after I wore it a few times. Then, I bought clothing that when I got home and tried it on... was much smaller than the size indicated on the package. In short... fair prices... good selection... but you get what you pay for... not much quality. It's basically budget-shopping.

Good products, jumpers, joggers, but a shockingly bad web site. You have to reload it multiple times before you can select an item - almost unusable - spent 5 mins trying to select one item!