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Smog-store.com Reviews 517

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TrustScore 5 out of 5

4.9

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and in good condition. Many people appreciate the smooth ordering process, from payment to shipment, and the excellent customer service provided by the polite and helpful staff. Consumers are also satisfied with the product selection and the ability to obtain items not available in their own countries. However, some customers experienced minor delays with their orders, and a few received incorrect items. Despite these occasional issues, reviewers generally found the service to be reliable and the company responsive in resolving problems.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service. Customers consistently highlight fast shipping,... See more

Order

Clients share positive opinions on order. Many customers report that the ordering process is smooth,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the company for being easy to... See more

Product

Reviewers highlight positive aspects of the product, often praising the ease of selection and smooth payment... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smooth. From ordering to payment and shipping to Denmark 👍🏻good products - nice packaging and customer service kept me updated from start to finish. Only wish is to be able to pay o... See more

Rated 5 out of 5 stars

I'm so glad I found this store. The people were very polite, they answered all my questions before I placed my order, there's a large selection of products on the website, and the delivery was super f... See more

Rated 5 out of 5 stars

I ordered for the first time but I won’t be last for sure! Everything went so smooth from payment to shipment with tracking number. Packaging couldn’t be any better too. Very responsive and active cus... See more

Rated 5 out of 5 stars

I ordered before the Hollidays several Terea's. Unfortunate they send the wrong ones. Smog-store inmidiate send the right ones whiteout any problems. And no extra charges. Great Service.

Company details

  1. Tobacco Shop

Written by the company

TEREA, DELIA and LEVIA for IQOS, NEO, VEO, RIVO and VIRTO for glo, FIIT for LIL delivery throughout Europe. Buy TEREA online. Best service and fastest delivery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It was my first order

It was my first order. Everything was processed quite quickly. Replies to questions that arose came nearly immediately. Delivery time was a bit long but finally I got everything I have ordered.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy with ongoing contact

Everything went really well. The delivery was super quick and there was great ongoing communication from the order placement until the date of delivery.

I was a bit skeptical in the beginning, especially as almost all of the reviews on Trustpilot were done by users with exactly one review (like myself).
I usually don‘t rate platforms but as this is the only way for follow-clients to get an idea of what to expect, I decided to write a review this time.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

All went very well, prime service! received in time and very well package... also the team follows up on any questions. i highly recommend.
posted from Belgium.

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

All the people that are putting reviews…

All the people that are putting reviews have only 1 review in their library, it's like they created fake accounts and did only 1 review with it. So I would never use this website, it doesn't look legit.

November 16, 2023
Unprompted review
Smog-store.com logo

Reply from Smog-store.com

Hello:)
We still hope that you will make at least 1 purchase from us and change your opinion about our store.
Best wishes from the PrimeSmog team!

Rated 5 out of 5 stars

Great service

Great service, fast communication & quick delivery! This will not be the last time where I will buy my blue selection! :)

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect experience :-)

Really exciting that I found this website. Quick delivery, friendly and fast contact, shipment tracking via DPD. I ordered from Germany and definitely will order again and again!
Excellent! Thank you!!

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

es hat alles super funktioniert ! KEIN SCAM !

es hat alles super funktioniert. Ich habe aus Deutschland bestellt. Immer zeitnahe Kommunikation, DANKE ! , ich werde wieder bestellen.wenn ihr jetzt noch paypal als Zahlungsmittel anbietet, wäre das weltklasse
everything worked great. I ordered from Germany. Always prompt communication, THANK YOU ! , I will order again. if you now offer paypal as a payment method, that would be world class.

October 25, 2023
Unprompted review

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