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Smog-store.com Reviews 517

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TrustScore 5 out of 5

4.9

Tobacco Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and in good condition. Many people appreciate the smooth ordering process, from payment to shipment, and the excellent customer service provided by the polite and helpful staff. Consumers are also satisfied with the product selection and the ability to obtain items not available in their own countries. However, some customers experienced minor delays with their orders, and a few received incorrect items. Despite these occasional issues, reviewers generally found the service to be reliable and the company responsive in resolving problems.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service. Customers consistently highlight fast shipping,... See more

Order

Clients share positive opinions on order. Many customers report that the ordering process is smooth,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the company for being easy to... See more

Product

Reviewers highlight positive aspects of the product, often praising the ease of selection and smooth payment... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smooth. From ordering to payment and shipping to Denmark 👍🏻good products - nice packaging and customer service kept me updated from start to finish. Only wish is to be able to pay o... See more

Rated 5 out of 5 stars

I'm so glad I found this store. The people were very polite, they answered all my questions before I placed my order, there's a large selection of products on the website, and the delivery was super f... See more

Rated 5 out of 5 stars

I ordered for the first time but I won’t be last for sure! Everything went so smooth from payment to shipment with tracking number. Packaging couldn’t be any better too. Very responsive and active cus... See more

Rated 5 out of 5 stars

I ordered before the Hollidays several Terea's. Unfortunate they send the wrong ones. Smog-store inmidiate send the right ones whiteout any problems. And no extra charges. Great Service.

Company details

  1. Tobacco Shop

Written by the company

TEREA, DELIA and LEVIA for IQOS, NEO, VEO, RIVO and VIRTO for glo, FIIT for LIL delivery throughout Europe. Buy TEREA online. Best service and fastest delivery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

5 star review

5 star review
Great experience - very good customer service, quick to reply & order arrived within a business week. Happy customer!

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

Order arrived in less than 5 working days (Spain), and articles were as ordered and in perfect condition. Apart good support and fast response by email.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, good communication. I'm finally getting my blue Terea in my country! I will order again! Thank you very much!

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great!

Very quick delivery, very friendly communication! Finally I could get other flavours than in Austria. Join your Shop next time!

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, superfast delivery to Austria. It took only 6 days from order to delivery. Very friendly staff, almost like a family :-)

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

perfect service

perfect seller. the package arrived quickly and complete with everything. the staff is kind and attentive. I advise.
C.L.

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience!

I admit at first I was a bit skeptical about it butttt all good! Good and fast communication. Everything arrived fast and as I ordered.

June 3, 2024
Unprompted review

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