I had a funded account and i made profit and requested withdrawal which should take 5 working days, After chasing for one month, i got told that i beached the trading rule of being in active more than... See more
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I’ve had a really smooth experience with Bullwaves so far. What stood out the most is how fast and helpful their Discord mods are, you barely wait before getting a clear response. Their customer sup... See more
Première expérience avec le support Bull waves,pour réclamer un bonus de bienvenu. MILICA la responsable de mon compte a été compréhensive et super réactive et efficace . Merci. First experience wit... See more
Company replied
I’ve been trading with Bullwaves Prime for some time now and overall my experience has been positive. The platform runs smoothly and I didn’t face any major issues with execution. The rules are fair... See more
Company details
About BWPrime
Written by the company
Who We Are
Bullwaves is a regulated multi-asset broker trusted by global customers across 100+ countries. Our platform delivers cutting-edge trading technology that enables new traders, professional traders, and financial institutions to navigate the financial markets with innovative tools, providing access to over 150 assets across Forex, Commodities, Indices, and Shares.
Our Commitment to Education
At Bullwaves, we firmly believe that education is key to navigating ever-changing market conditions. This is why we offer comprehensive educational resources and personal coaching to meet the needs of traders at all levels. Our expert team is dedicated to providing high-quality training and continuous support to help our clients develop the skills necessary for trading success.
Innovation & User Experience
We constantly invest in innovation and improving user experience, carefully listening to our community's needs and aiming to exceed their expectations. Our trading platform is designed to be both intuitive and powerful, offering advanced technical analysis tools, real-time charts, and a user-friendly interface that adapts to both beginners and experienced traders.
Join us and start riding the wave of success. With Bullwaves, you'll have access to a complete trading platform, professional educational support, and the tools necessary to navigate financial markets with confidence.
Contact info
CT House, Providence, Mahe, Seychelles
- +248 4373840
- support@bullwaves.com
- prime.bullwaves.com
Breach of guidelines
Great live chat
Great live chat , got sent the wrong link and I couldn’t log in . Peter had the patience of a saint and sorted it out. I’m very new to this game but Peter was brilliant to sort my problem out
October 9, 2025
Unprompted review
Reply from BWPrime
Dear Debbie,
Thank you for your thoughtful review!
We are delighted to hear that your experience with us has been positive.
Your feedback is invaluable and motivates us to continue delivering excellent service.
Wishing you continued success!
Kind regards,
The Bullwaves Team
Good propfirm
September 21, 2025
Reply from BWPrime
Dear Muhamad,
Thank you for your thoughtful review!
We are delighted to hear that your experience with us has been positive.
Your feedback is invaluable and motivates us to continue delivering excellent service.
Wishing you continued success!
Kind regards,
The Bullwaves Team
Only just opened an account and their…
Only just opened an account and their chat service has been first class
October 8, 2025
Unprompted review
Reply from BWPrime
Dear Chris,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
satisfied
had a little problem on withdrawal and needed clarifications, Peter was very fast and explained clearly what i needed to know without hicupp. good service . thanks again Peter.
October 3, 2025
Unprompted review
Reply from BWPrime
Dear Pamela,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Very helpful staff
Very helpful staff, a gent called Peter helped me out with a problem I couldn't get my head around. Fast, professional service.
October 2, 2025
Unprompted review
Reply from BWPrime
Dear Matthew,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Peter
Thank you so much, Peter, for your prompt and very friendly support. My concerns were resolved quickly and professionally. Perfect 👍🙏
September 30, 2025
Unprompted review
Reply from BWPrime
Dear Vitali,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Amazing fast service sally walked me…
Amazing fast service sally walked me through the process
September 30, 2025
Unprompted review
Reply from BWPrime
Dear Mathew,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Warning scam broker
I had a very negative experience. After trading for about a month they blocked my account and claimed I was trading aggressively, I've asked them multiple times to provide exact details they have ignored me, customer service keeps delaying and avoiding responsibility and haven't been able to access my profits since. Beware they are not properly regulated.
September 1, 2025
Unprompted review
Reply from BWPrime
Dear Goog,
We are unable to track you in our system. Please reach out to us at support@bullwaves.com with your account details so our team can look into the issue and provide the assistance you need.
Kind regards,
The Bullwaves Team
Efficient and Friendly Customer Service
I had a query in the sign up process and customer agent Tawida resolved it very quickly and efficiently. Also, this broker had an amazing 100% match deposit sign up offer which I really appreciated.
September 26, 2025
Unprompted review
Reply from BWPrime
Dear Huw,
Thank you for your thoughtful review!
We are delighted to hear that your experience with us has been positive.
Your feedback is invaluable and motivates us to continue delivering excellent service.
Wishing you continued success!
Kind regards,
The Bullwaves Team
Pearl was a absolute professional I'm…
Pearl was a absolute professional I'm 60 years old but kept her cool with as I'm very slow on my mobile she should get a promotion for how she handled this problem I had thank you very much pearl
September 26, 2025
Unprompted review
Reply from BWPrime
Dear Darren,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
An absolute waste of time
An absolute waste of time. Challenged passed and account was grown by 6 per cent but they didn’t payout instead they took money from my account. It then took me over 3 months to make up for the money they taken from my account in addition to growing the account again by 6 percent through profits. Have requested for a payout and it has been over 20 days and they have not paid out. They are not responding to my emails and not paying out either.
September 26, 2025
Unprompted review
Reply from BWPrime
Dear Syed,
We're truly sorry to hear that you had a less-than-satisfactory experience. Please reach out to us at support@bullwaves.com with your account details so our team can look into the issue and provide the assistance you need.
Kind regards,
Bullwaves Team
Thanks a lot for the good support…
Thanks a lot for the good support Natalija ✌🏼❤️
September 25, 2025
Unprompted review
Reply from BWPrime
Dear Renata,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Peter I am a beginner here
Peter I am a beginner here, looking forward for successful trading
September 24, 2025
Unprompted review
Reply from BWPrime
Dear Geoffrey,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Reliable and good customer support team
Had a bad experience with Bullwaves, however after contscting the support team, we managed to solve the issue and also get my funded account up and running again. Will recommend them!
September 22, 2025
Unprompted review
Reply from BWPrime
Dear Client,
We appreciate your feedback, but we must clarify some important points.
Consistency is a key factor in funded accounts because the company is allocating its own capital to traders. Our goal is to work with traders who can apply structured and repeatable strategies, not one-off high-risk trades. This is why rules such as lot size consistency and profit consistency are in place — they are standard across serious prop firms and are clearly stated before joining the program.
When a payout request is submitted, the system identifies and removes only the specific trades or trading days that breached the rules. If your account went negative after these removals, it simply means that a significant portion of your profit came from trades that violated the consistency rule. This is not arbitrary — it’s based on transparent, documented calculations.
We believe this review is unfair, especially since the rules were accepted before participation.
Best regards,
Bullwaves Prime Compliance Team
I receive my account today my…
I receive my account today my experience was good with this firm staff response fast,,,now I start my journey with this firm I wish I got funded account soon after pass challenge many my friends received payout thanks Bullwaves give us great platform we prove here
September 21, 2025
Reply from BWPrime
Dear Nadeem,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Great experience so far and the help…
Great experience so far and the help advisers have helped with any questions asked, solved any solutions followed by action
September 19, 2025
Unprompted review
Reply from BWPrime
Dear Airz,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Pearl was very efficient and answered…
Pearl was very efficient and answered my questions promptly.
This puts your mind at rest.
Thank you Pearl.
Jo
September 16, 2025
Unprompted review
Reply from BWPrime
Dear Joanne,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
The prompt replies from the management…
The prompt replies from the management team via WhatsApp is excellent. Would highly recommend. Thank you.
September 11, 2025
Unprompted review
Reply from BWPrime
Dear Darren,
Thank you for your positive feedback! We are delighted to hear that your experience with us has been positive. We strive to maintain the highest standards and appreciate your confidence in us as we continue to grow and lead in the industry. If you ever need assistance, we’re always here to help!
Kind regards,
The Bullwaves Team
Avoid! Not clear, not transparent!
Avoid!
Everyone:
Their system some times doesn't work, resulting in you losing funds and them keeping your money.
First time:
I could not close 2 position,s, resulting in not having any profit. They recognised it and refund me money.
Second time: I didn't received ANY communications about the fund going low.
They sent me emails once my account was empty!
I contacted customer service about it and they emailed me that they did send notifications which was not true!
The customer service showed no help at all, just blaming on me for the loss.
I asked to be called, but they ignore the email.
NOT TRANSPARENT, STAY AWAY!
August 15, 2025
Unprompted review
Reply from BWPrime
Dear Panta,
We are unable to track you in our system. Please reach out to us at support@bullwaves.com with your account details so our team can look into the issue and provide the assistance you need.
Kind regards,
The Bullwaves Team
This company is a joke I deposit 1k and…
This company is a joke I deposit 1k and they gave me 3.5k added credit but then I was losing my money they just take the credit out so you lose the money like what the point giving it if you going to take it when I’m losing
September 12, 2025
Unprompted review
Reply from BWPrime
Dear Client,
Thank you for your feedback. We would like to clarify how the credit bonus system works, as this is fully transparent and documented on our website: https://www.bullwaves.global/deposit-bonus
.
The bonus (credit) is designed to give traders additional margin, allowing them to:
Open larger or multiple positions than they could with their balance alone,
Manage drawdowns and volatility more effectively,
Have more room before reaching stop-out levels, providing greater flexibility in their trading.
The credit is not withdrawable and serves purely as trading margin support. As clearly stated in the terms, the bonus is automatically removed when your balance (excluding the bonus) plus any open PnL reaches zero. At that point, the account no longer has sufficient real funds to sustain the credit. This is a standard industry practice.
In your case, once the real balance and PnL went to zero, the system automatically removed the credit, which is why it may have looked like it “disappeared” — but this is precisely how the mechanism is intended to work.
All of this is explained in detail on the bonus page, and we encourage all clients to review the conditions before accepting any promotion.
Best regards,
Bullwaves Support Team
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