Primefixcomputers Reviews 15

Excellent MacBook repair service. They quickly diagnosed the issue and fixed it at a fair price. My laptop is working perfectly again.

Incredibly efficient - immediately responded to messages, used Royal Mail to collect and return the computer. All faults with my MacBook Pro sorted out and all at a very reasonable price. Highly recommend.

Great communication throughout, laptop is fixed with only a two day turn around. so quick so good!

Good communication, fast service and they did exactly what they said they would do.

My laptop broke down and I googled for a quick repair and prime fix computers came up. I spoke to someone on whatsapp and spoke about the issue which was a WIFI card and the usb port burnt (Melted). Everything was pretty quick with picking up the laptop. I was charged £350 for the repairs. When the laptop came back, the charging port was okay (atleast as of the time of writing), however, the issue was with the WIFI card. The wifi card in the laptop was a WIFI 7 card. When it was replaced, someone in their office had thought it was a good idea to replace it with a WIFI 5 card which was not stable and kept dropping every now and then. I reached out after a couple of weeks to complain about this. They said they would get back at me and nobody ever did. Fortunately, I am quite tech savvy myself, I have ordered a wifi 7 card and will install it myself as it's just plug and play. Thank You

UPDATE: This company replied that if I had reached out to them, they would have addressed my WiFi concerns. I just wanted to clarify I did reach out to them via WhatsApp, which has been how we've been communicating all along on the 13/02/2026 at 3:15pm.. And up until now 17/02/2026 3:08pm. I haven't heard anything back other than the reply to this review.

When I first contacted Primefixcomputers I needed some professional expertise to advise about what I needed to do to update my older PC. After discussions and good advice given I ended with an outcome which I am very happy with. Service was professional and very reasonably priced also secure in managing my personal information.

Phoned with a broken laptop screen for a quick quote laptop collected the next day and returned in a week. Quick. Efficient. Easy.

My macbook screen been replaced with good quality service

Quick pick up of PC, clearly communicated what was wrong with it and fixed parts/replaced them. Quick and swift drop off too

Great service. Super easy. They take all the stress out of having a crisis with a device.

Would recommend and would use again.

I found Primefixcomputers to be very efficient and knowledgeable. It was a pleasure doing business with them and I will definitely use them again.

Terrible company, gave me my pc back worse than when i gave it to them. the wifi card they put in did not work. please do not use this company.

We were charged £275 but Prime Fix did not repair the computer. We had to take the computer somewhere else where they replaced the part which Prime Fix said they had put in but which did not work (wi-fi card). Since then, I have messaged and emailed Prime Fix on numerous occasions about this but they have failed to respond. I would NEVER use them again.

Great communications, told me when to expect my PC to be delivered back to be, explained my issues and was clear with the cost of my repair.

Great experience. Best service in town.