I had a unique issue that required some extra effort to solve. Can't say enough good things about Lilly Smith. She communicated clearly, set proper expectations, and then delivered. Such a pleasure to... See more
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The Royal Scot Hotel and Suites in Victoria, B.C. was in an excellent location. The Hotel was older but that was part of the appeal. The suites were clean and spacious. The property was well maintain... See more
Company replied
Prime Hotel reached out to us, when are reservation was close to being cancelled, we had a little mis-communication on when we needed to pay. Had they not reached out 4 of us heading to a trade show... See more
Company replied
Stayed at this hotel as an overflow to a Gaylord Opry Conference, and they honoured the reduced conference price before the conference dates! It also had a simple breakfast included, and the walk to t... See more
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Company details
Written by the company
Prime Hotel Bookings provides an effortless experience in booking your hotel reservations. With our dedicated travel agents and excellent customer support service, you will enjoy your hotel experience with additional discounts and vouchers through our loyalty program. What matters for Prime Hotel Bookings, is having a genuine relationship with our clients and assuring them that we care about their hotel experience!
Contact info
1000 N. West Street, Suite 1200, 19801, Wilmington, United States
- 3026000274
- info@primehotelbookings.com
- primehotelbookings.com
Pretty simple and straight forward
Pretty simple and straight forward, communications were prompt and helpful.
March 16, 2026
Unprompted review
Incredible customer service
I had a unique issue that required some extra effort to solve. Can't say enough good things about Lilly Smith. She communicated clearly, set proper expectations, and then delivered. Such a pleasure to work with. So grateful for her customer service and professionalism.
November 18, 2025
Unprompted review
Easy to communicate
It was very easy to talk to a real person, and very swift responses.
November 17, 2025
Unprompted review
Lilly Smith outstanding job
Lilly Smith was very helpful providing me a final receipt and paid invoice for my records. She was great and easy to work with!
October 22, 2025
Unprompted review
Lilly
Lilly , the attendant was of excellent service. Great personality also.
She deserves a raise and a promotion!
Thank You
A Satisfied Customer
September 19, 2025
Unprompted review
They have been helpfuland addressed
They have been helpfuland addressed my reservation problem with utmost professionalism.
September 18, 2025
Unprompted review
Lilly from Custom Service was AWESOME
Lilly from Custom Service was AWESOME! Will definitely recommend.
August 1, 2025
Unprompted review
I had to make some changes in the last…
I had to make some changes in the last minute, and they were very accommodating. They confirm and make sure everything was in order. if you are attending a conference at the convention center the location is excellent. The loop service to and from the convention halls is very convenient and easy to navigate.
April 5, 2025
Unprompted review
Reply from Primehotelbookings
Thank you for taking the time to share your experience with us!
We’re delighted to know you were satisfied with our service.
Please don’t hesitate to reach out for your future travel needs.
Reply from Primehotelbookings
Thank you for taking the time to share your experience with us!
We’re delighted to know you were satisfied with our service.
Please don’t hesitate to reach out for your future travel needs.
I got a great ratefor my hotel in Las…
I got a great ratefor my hotel in Las Vegas and as i rebooked a few times this company is reacting faster then you send them the questions. Really amazing, Fast and very professional and very clear answers
March 9, 2025
Unprompted review
Reply from Primehotelbookings
Your feedback means a lot to us!
We’re glad you enjoyed our service, and we’re committed to providing the same level of excellence in the future.
Thank you for choosing us!
The room was clean, i like the place
The room was clean, good service to the restaurant, everything was good for me.
February 18, 2025
Unprompted review
Reply from Primehotelbookings
Thank you for taking the time to share your experience with us!
We’re delighted to know you were satisfied with our service.
Please don’t hesitate to reach out for your future travel needs.
Great hotel with top notch service.
From check-in to check-out and everything in between, went smoothly. The room was comfortable and clean. The staff was exceptionally friendly. My young son even asked if we could stay there forever because the waitstaff was so nice to him.
February 17, 2025
Unprompted review
Reply from Primehotelbookings
We’re so happy to hear that you had a positive experience!
Your satisfaction is our top priority, and we’re here to make your next reservation just as smooth and enjoyable.
Affordable room just off Times Square
Affordable room just off Times Square. Basic room accessories, but comfortable bed and friendly front desk staff.
January 23, 2025
Unprompted review
Reply from Primehotelbookings
Your feedback means a lot to us!
We’re glad you enjoyed our service, and we’re committed to providing the same level of excellence in the future.
Thank you for choosing us!
It was very fast
It was very fast. Price was good smooth check-in. Everything went great.
January 27, 2025
Unprompted review
Reply from Primehotelbookings
We truly appreciate your positive feedback!
It’s wonderful to know that our efforts have made a difference in your experience.
Reply from Primehotelbookings
We truly appreciate your positive feedback!
It’s wonderful to know that our efforts have made a difference in your experience.
Great Service and Great Stay!
January 19, 2025
Unprompted review
Reply from Primehotelbookings
We truly appreciate your positive feedback!
It’s wonderful to know that our efforts have made a difference in your experience.
Great experpience
Ease of check in and out. Reps on the phone were super friendly.
December 10, 2024
Unprompted review
Reply from Primehotelbookings
We truly appreciate your positive feedback!
It’s wonderful to know that our efforts have made a difference in your experience.
Reply from Primehotelbookings
We truly appreciate your positive feedback!
It’s wonderful to know that our efforts have made a difference in your experience.
Honestly it wwas an expensive room and…
Honestly it wwas an expensive room and we only slept there. No real time spent
August 24, 2024
Unprompted review
Reply from Primehotelbookings
Thank you for sharing your story! And we are sorry for any inconvenience.
We understand how crucial it is to have reliable accommodations, especially for important events like trade shows.
We’re committed to maintaining that level of service for all your future needs.
Boston Seaport Hotel
Great hotel and price. Responsive to my questions and needs.
October 28, 2024
Unprompted review
Reply from Primehotelbookings
Thank you for taking the time to share your experience with us!
We’re delighted to know you were satisfied with our service.
Please don’t hesitate to reach out for your future travel needs.
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