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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its efficiency and ease of use, often highlighting the quick response times and the helpfulness of the staff. Many people appreciate the convenience of accessing medical care, especially for urgent prescriptions or when their regular doctor is unavailable, noting the smooth process from start to finish. However, some customers also noted issues with delayed consultations and, in a few instances, reported receiving incorrect or unfulfilled prescriptions. A small number of reviewers expressed dissatisfaction with the customer service, mentioning difficulties in communication or unhelpful interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and convenience. Many... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the doctors and administrative... See more

Response time

People report positive experiences with response times. Many customers praise the quick callbacks, with some... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the convenience and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very satisfying experience

Didn’t have to wait too long and as soon as I received the the call from the dr, he helped with what I needed right away to feel better, also very nice staff.

February 2, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I rang PrimeMedic yesterday

I rang PrimeMedic yesterday. They called me and gave me a script that I needed. It’s good they bulkbilled. Very happy with PrimeMedic service.

February 2, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Really great service with a lot of care and kindness.

The whole booking process was so easy and the service was 10/10.
I made this booking for my 72yr old mother who lives alone out of state. She was so grateful that the GP she spoke to was so helpful and caring. We will continue to book GP Telehealth appointments with Prime Medic in future.

January 23, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very easy to use

Very easy to use, quick turnaround for a referral.

January 28, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great, easy service

I booked for a home service and got offered a phone call, which was alot more convenient for me anyway. They texted and emailed asking questions and to send pictures, no worries...super easy. 30mins later a doctor called suggested quick relief and warned me what to keep and eye on and go to emergency if these symptoms happen. Perfect. I took the antihistamine, helped.
Later that night I received a script which ive been on today and it has 100% helped. Makes me think the doctor actually took in my email and found something that will help now and in the future for me.
Thankyou, so much. All from my bed 👌👌

January 29, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Amazing people I live in a small…

Amazing people I live in a small country town with not many doctors an a 3. Moths waiting list . Drs here have contacted me checked on me an done more for me than any other doctors I have seen thank you… service is outstanding

January 28, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Helpful

Helpful, compassionate doctor. Appointment was timely & budget friendly. I recommend Prime Medic.

January 27, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Quick service

Quick service, good communication.

January 22, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Same day apppintment

Same day apppintment, fast appointment time, called within allocated time, resolved concern quickly, e-script received quickly. Very happy with the service

January 22, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prompt service

Prompt service. Scripts sent through immediately. Very impressed.

January 22, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Easy to talk with everyone

Easy to talk with everyone. The Dr was just so professional, kind, supportive and listened to me. Not rushing, not dismissive. She helped me with my situation and I really appreciated her kindness.

January 17, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I found Prime Medic to be a great…

I found Prime Medic to be a great service my GP was on leave no one informed me leaving me in dire situation …fortunately Prime M came to my rescue by listening to me and providing caring advice and relevant script 5
Stars

January 20, 2026
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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