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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its efficiency and ease of use, often highlighting the quick response times and the helpfulness of the staff. Many people appreciate the convenience of accessing medical care, especially for urgent prescriptions or when their regular doctor is unavailable, noting the smooth process from start to finish. However, some customers also noted issues with delayed consultations and, in a few instances, reported receiving incorrect or unfulfilled prescriptions. A small number of reviewers expressed dissatisfaction with the customer service, mentioning difficulties in communication or unhelpful interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and convenience. Many... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the doctors and administrative... See more

Response time

People report positive experiences with response times. Many customers praise the quick callbacks, with some... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the convenience and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Bulk billing, biggie for me

Bulk billed me was a biggie for me, Dr was polite, understanding and helpful. Received E-Script within minutes once finished appointment

December 5, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

A very handy service

A very handy service. You don’t need to leave home to get the help you need. No waiting days or weeks for an appointment.

December 4, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

A real company that respects and helps…

A real company that respects and helps people. First time have used the service and won't be the last that's for sure. While filling out the online form I received a phone call to follow up my information. Everything was good and then was told the Dr would call back later and that they did. Brief chat described my symptoms and even got an escript for the chemist to help me.
Can't say enough good things about my experience today

Thank you Prime Medic for looking after me in my time of need
Much appreciated
Rod

December 4, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Fast, efficient and hassle free!

From the get go they were incredibly helpful, fast and efficient.

I had neither a Medicare number OR IHI but was still able to get the prescription I needed all within an hour of the first call.

Absolutely amazing services and very much appreciated.

November 30, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Thanks very my wife tun out medication…

Thanks very my wife tun out medication on weekend night , I used this after hour GP service and get her prescription over sMS ,much for the prescription, my wife is have the medication now this is one of the best Medicare system experience I had.

November 29, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Wonderful doctors

Wonderful doctors , always on time and listen to what we need . Always efficient, this is why I trust these doctors
kind regards Kristy .

November 27, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great service I find this a great way…

Great service I find this a great way to access a doctor quickly when I can’t see my own.
The doctors are thorough and I have found all that I speak to are kind and considerate.

November 25, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

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