peimera never ship refurbished that they advertise . Cold-hearted company. They want you to spend $4,000 + tax on obsolete disc product . Why bother advertise refurbished that they don't ship . Terrible company primera

Reply from Primera Technology
Dear Spirit Quality Sale,
This is Mark Strobel, Vice President of Sales at Primera. I’d like to clarify what’s going on, as this appears to be a simple misunderstanding driven by our commitment to being open and transparent with our customers.
The refurbished Bravo Blu Disc Publisher you ordered is available. What is currently in very short supply worldwide are new, reliable half-height BD-R drives. All major optical drive manufacturers have discontinued new production, which has made sourcing dependable drives extremely difficult. Optical media itself is still very much alive and in use, and we continue to support it.
Even on refurbished systems, we are very cognizant that the optical drive itself must be brand new. This is critical to long-term reliability and is what our customers rightly expect, even though it costs us more to provide. We will not ship a disc publisher with a questionable or used drive simply to rush an order out the door. That would not serve you well.
We are actively searching globally for additional new drives so we can ship complete systems that meet our reliability standards. Just today, I secured another 100 brand-new drives that will be allocated to both new and refurbished systems and are expected to arrive in approximately two weeks.
If you would prefer to cancel your order given these circumstances, we completely understand and will take care of that promptly. If you choose to wait, please know that we are doing everything possible to provide you with the best refurbished unit we can and to fulfill your order properly and honestly.
Since I have not yet had the opportunity to communicate with you directly, I respectfully ask that you consider removing this review for now so we can speak with you and provide an accurate update on your order status. We believe that once we’ve had a chance to connect, the situation will be much clearer.
We’ve built our reputation on transparency and standing behind what we ship, and I’m happy to discuss this further with you offline. My personal email is mstrobel@primera.com.
Best regards,
Mark Strobel
Vice President, Sales
Primera Technology, Inc.
