I have been doin business with Primera for many years and the same employees are still on staff. Kelli has always been helpful and incredibly resourceful, knowledgable and most of all, kind !! Speaks... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Primera's customer service is top notch. My orders ship quickly, often same day as placed, and if there is an issue, they reach out immediately so an order is only delayed by one day. Important when y... See more
Company replied
I had label printer issues and Primera was the on k y one who saw the problem. My computer guy followed I we'd yo I r instructions and got my label printer working again.
Company replied
Primera Technology, to their credit, has worked hard to change my mind. A shift in customer service has moved them from the bottom to the top. They still have things to work on, such as a ridiculous... See more
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Company details
About Primera Technology
Written by the company
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Written by the company
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Contact info
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, United States
- 763-475-6676
- mstrobel@primera.com
- primera.com
4.7
Excellent
5K reviews
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Reply from Primera Technology
Hi Mark,
Thank you for the great review. I’m glad our tech support team was able to help you find exactly what you needed.
We appreciate your business and are always here if you need us again.
Best regards,
The Primera Team
very attentive and effucient
February 19, 2026
Reply from Primera Technology
Hi María,
Thank you for the 5-star review. We’re glad to hear our team was attentive and efficient in helping you.
We truly appreciate your business and your kind feedback.
Best regards,
The Primera Team
The customer service is excellent!
February 18, 2026
Reply from Primera Technology
Dear Juan Ignacio,
Thank you for the 5-star review! We're very glad to hear that you had an excellent experience with our customer service team. Providing helpful and responsive support is something we work hard at every day.
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Best regards,
The Primera Team
Great customer service and support!
The Primera team produces an excellent product and support is only a phone call away!
February 18, 2026
Reply from Primera Technology
Dear Lorraine,
Thank you for the kind words and the 5-star review! We’re glad to hear that you’re happy with the product and that our support team has been there when you need them. Providing dependable equipment along with fast, accessible support has always been a big priority for us.
If there’s ever anything we can do to help in the future, please don’t hesitate to reach out.
Best regards,
The Primera Team
The website is easy to navigate
The website is easy to navigate. I placed my order easily and received my product in just a few days.
February 16, 2026
Reply from Primera Technology
Dear Beth,
Thank you for the great 5-star review. We're glad to hear that our website was easy to navigate and that your order arrived quickly. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
item was shipped quickly very helpful…
item was shipped quickly very helpful in customer service
February 17, 2026
Reply from Primera Technology
Dear Beverly,
Thank you for the kind review. We're glad to hear your order shipped quickly and that our customer service team was helpful. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Reply from Primera Technology
Dear Frank,
Thank you for your excellent review. We're glad to hear your ink arrived on time and exactly as expected. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Easy to order my ink for my eddie
February 15, 2026
Reply from Primera Technology
Dear Michelle,
Thank you for the review. We're glad to hear that ordering ink for your Eddie was quick and easy. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
a reliable source of items that are…
a reliable source of items that are critical for my home business
March 9, 2026
Reply from Primera Technology
Thank you, Maria! We're glad to be a reliable source for the supplies that keep your home business running. We appreciate your support and look forward to helping you again whenever you need us.
Best regards,
The Primera Team
Reply from Primera Technology
Dear Gale,
Thank you for your review! We're glad to hear your order arrived quickly. Our team works hard to ship orders promptly so customers can keep their operations running without interruption.
We appreciate your support and look forward to serving you again.
Best regards,
The Primera Team
Reply from Primera Technology
Hi Beitler,
Thank you for the 5-star review!
We’re very glad to hear that the training was helpful. Our team works hard to make sure customers feel confident and ready to get the most out of their Primera equipment.
Thanks again for your business and for taking the time to share your experience.
Best regards,
The Primera Team
Very organized and communicative
Very organized and communicative, repair was done well.
February 5, 2026
Reply from Primera Technology
Hi David,
Thank you for the great review. We're happy to hear the repair went well and that our team kept everything organized and communicated clearly along the way.
We appreciate your business and are always here if you need us!
Best regards,
The Primera Team
Reply from Primera Technology
Hi Don,
Thank you for the 5-Star review! It's great to hear that your order arrived quickly and that our team took good care of you.
We appreciate your business and look forward to helping you again whenever you need us.
Best regards,
The Primera Team
Just did a training with Mitch and left…
Just did a training with Mitch and left feeling informed and confident. This company is so great, I've purchased multiple machines and will not go elsewhere. Thank you!
March 3, 2026
Reply from Primera Technology
Dear Natalie,
Thank you for the kind words and for taking the time to leave such a positive review. We are glad to hear that your training session with Mitch left you feeling informed and confident. He does a great job helping customers get the most out of their machines, doesn't he?
We truly appreciate your continued trust in Primera and are grateful that you’ve chosen to add multiple machines to your operation. If there’s ever anything you need, our team is always here to help.
Thanks again for everything!
Best regards,
The Primera Team
Our mistake they Corrected
We made a mistake and lost a chip. They politely and promptly sent a replacement.
February 4, 2026
Reply from Primera Technology
Dear Melissa B,
Thank you very much for the kind words. I’m glad our tech support team was able to help you quickly and make the experience a positive one.
We take a lot of pride in being responsive, so it’s great to hear that came through. We truly appreciate your business and your feedback.
Thanks again,
The Primera Team
Reply from Primera Technology
Hi Cyndi,
Thank you for taking a moment to leave this review. I’m glad our tech support team was able to help you quickly and that you had a positive experience.
We work hard to be both knowledgeable and responsive, so it’s great to hear that came through. We truly appreciate your business.
All the best,
The Primera Team
Always excellent service
Always excellent service! We always try to have the cartridge stocked up .
January 23, 2026
Reply from Primera Technology
Hi Lioni,
Thank you for the 5-star review! We truly appreciate your continued business and your kind words about our service.
Keeping a cartridge in stock is always a smart move, as it helps ensure you can keep printing without interruption. We also do our best to ship quickly whenever you need to order a new one.
Thanks again for taking the time to share your experience. We’re grateful to have you as part of the Primera family!
Warm regards,
The Primera Team
I received my order quickly
February 2, 2026
Reply from Primera Technology
Hi Sharon,
Thank you very much for the 5-star review! We’re glad to hear your order arrived quickly.
We work hard to ship orders as fast as possible, so it’s always great to know that effort is noticed and appreciated.
Thanks again for your business — we truly value it.
Best regards,
The Primera Team
Reply from Primera Technology
Hi Craig,
Thank you for the 5-star review!
We’re glad to hear the website was easy to navigate and that your order arrived quickly. That’s exactly the experience we work hard to deliver.
We truly appreciate your business and you taking a moment to share your feedback.
Best regards,
The Primera Team
Reply from Primera Technology
Hi Kimberly,
Thank you for the 5-star review! We’re glad to hear that ordering your ink cartridges was quick and easy. That’s exactly how it should be! :-)
We work hard to keep the process simple and make sure orders ship fast, so you can stay up and running without interruption. We truly appreciate your continued business and your kind words.
Thanks again for taking the time to share your experience.
Best regards,
The Primera Team
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