Confirmed 3:00 AM pickup, Trip note their reservation system runs on California time, which caused confusion. Support rep promised the driver by 2:00 AM Utah time. No driver ever came. Had to scrambl... See more
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If I could give 0 stars I would. Customer service was horrible and they lied. The driver was pre booked and prepaid. He texted us when he “supposedly” arrived at the airport. We were waiting exactly... See more
I had scheduled a pick-up at LAX weeks earlier. We were a large party traveling with a lot of luggage (four adults, three children, eleven pieces of luggage, and seven backpacks) who would be ret... See more
Company replied
We used the prebook service twice for or Los Angeles trip. We received confirmations, driver information and lots of communication throughout the process. Noone was late and both drivers drive safely... See more
Company details
Written by the company
Specialties Prime Time Airport Shuttle's on-time guarantee applies to all our Airport shuttles, and we're often half the cost of a taxi. No need to meet us half-way, one of our spacious airport shuttles will pick you up right from your home, hotel or office, along with all of your luggage, and get your trip off to a great start. Why deal with traffic, road services, parking fees, etc., and the stress of driving yourself to the airport? Join the millions of satisfied passengers that save time and money using Prime Time's airport shuttle service and skip all the headaches. History Established in 1984. Regardless of whether you need an airport shuttle to LAX, Burbank Airport, San Diego Airport, John Wayne Airport, Ontario Airport, Long Beach Airport or any of the main Los Angeles cruise ship piers (at both Long Beach and San Pedro Harbors), Prime Time Shuttle has a service to meet your needs. Not only will get you there, in style and on-time, but many of our services are under $20.
Contact info
Serving Los Angeles Area, 90045, Los Angeles, United States
- 1-800-733-8267
- customerservice@primetimeshuttle.com
- primetimeshuttle.com
1.7
Bad
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Service was terrible
Service was terrible. Don't use this service unless you have 2-3 hours to get picked up.
November 1, 2018
Unprompted review
Don't Use Prime Time
I booked a round trip to the airport with Prime Time. When I tried to download the app, it wouldn't let me set up an account. It just went in an endless circle which worried me for scheduling the pick on the return.
When I checked the internet I found terrible reviews on all social media sites. So I cancelled the booking within an hour of making it. Prime Time charged me $10 for cancelling even though it was only an hour later. Even airlines give you 24 hours of free cancellation. And the charge $5 per trip even though it was just one booking.
November 1, 2018
Unprompted review
My driver was nice as it wasn't his…
My driver was nice as it wasn't his fault this company called me at 1AM to tell me that they wanted to come at a different time ...which was scheduled 6 hours later....then he told me the wrong time and text me 3 times changing it again. They ended up picking me up 45 minutes earlier than I wanted. I told my agent about the experience since we tell models about the shuttle...you lost 1000's of clients. Do not call people at 1am in the morning for changes. That is uncalled for, unprofessional, and a violation of FTC laws.
November 1, 2018
Unprompted review
I believe there was a time zone problem…
I believe there was a time zone problem with my booking. Driver was there 3 hrs early and order was considered a no show. So wife left at airport having to order an Uber. Thanks to Uber for the help. Ended up paying Prime Time for the no show, as customer service would not budge on charge. Uber ended up costing 1/3 the cost. I learned a hard lesson.
November 1, 2018
Unprompted review
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