PrimeXBT Reviews 398

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Update on my issue with this scaming platform "I have taken legal action with the appropriate authorities including FSCA (Case Reference: 1-394284)" Any face the same issue can join me in my le... See more

Company replied

Rated 4 out of 5 stars

This is a very convenient crypto hub - you go if you need a crypto purchase, exchange, even trading. Some pairs represented on the account, like SHIB/USD - can never be found on other apps. That said... See more

Company replied

Rated 5 out of 5 stars

An outstanding platform, had never seen before in my 8 years experience of forex trading. So easy and simple, very friendly and yearly bonuses for future trading I lv that, actually primexbt made me t... See more

Company replied

Rated 5 out of 5 stars

in general, the platform is very good, especially the ease of registration, and the fact that it is possible to keep deposits in bitcoins and trade directly from a bitcoin account. this gives me th... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Investment Service

About PrimeXBT

Written by the company

PrimeXBT offers the only all-in-one platform that allows clients to buy and sell Crypto, and use them to trade 100+ popular markets including Crypto Futures, and CFDs on Crypto, Forex, Indices, Copy Trading, and Commodities.

  • In operation since 2018
  • 1M traders globally
  • 1bn daily trading volume
  • Low fees from 0.01%
  • 24/7 support
OPEN LIVE ACCOUNT Contact Us

Contact info

You should know

3.4

Average

TrustScore 3.5 out of 5

398 reviews

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Rated 4 out of 5 stars

Articles

PrimeXBT offers good educational resources. Reading articles gives me so much information about the crypto market. It would be great if they added some online video lessons. JUST my opinion

April 17, 2025
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Reply from PrimeXBT

Hello there Lindani Luthuli,

Thank you for your valuable feedback. We are committed to continuously improving our services to meet your needs.

We're pleased to hear that you find our educational articles informative and helpful in understanding the crypto market. Providing high-quality resources to support our traders is one of our priorities.

Regarding adding online video lessons, we suppose you missed our YouTube academy lessons. Our company has been publishing online lessons for a long time where anyone can find and learn a lot of information about our platform, strategies, news and many other interesting topics. Just follow by this link: https://www.youtube.com/PrimeXBTAcademy

Happy trading!
The PrimeXBT Team

Rated 1 out of 5 stars

honestly primexbt is good but…

honestly primexbt is good but withdrawal takes time to withdraw money not fast and i have experianced deficult

April 13, 2025
Unprompted review
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Reply from PrimeXBT

Hello there hailu ayalew,

We are sorry to hear that you have encountered some difficulties with the money withdrawal!

The withdrawal process may take up to a few days,and unfortunately, there’s not much we can do to speed that up. This mainly applies to fiat methods since they involve a third-party exchange or services to convert crypto to fiat, which takes time.
On the other hand, if you withdraw using the crypto currency method, then the process is typically processed within 1 hour to 24 hours. So, if you want to get your money faster, then the crypto method is definitely the way to go!

Next time you are ready to withdraw, please reach out to our support team. They are here to help you figure out the best option for you and guide you through the whole withdrawal process. Thank you for choosing us!

Kind regards,
The PrimeXBT Team

Rated 5 out of 5 stars

Broker for crypto

Imho a great broker for trading crypto futures intraday. What makes them standout among others is veryyy low fees — 0.01-0.03%. Withdrawals are without any postpones too.

April 14, 2025
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Reply from PrimeXBT

Hello there Yankur Maseko,

Thank you very much for taking the time to share your trading experience with our company!

We're delighted to learn that you're finding our platform conducive to your intraday trading. Our competitive fee structure and reliable withdrawal process are designed to meet the needs of traders like you. At PrimeXBT, we strive to offer a seamless and cost-effective environment that empowers you to execute your strategies with precision and efficiency.

If you ever have suggestions or need assistance, our team is always here to support you. We appreciate your trust in PrimeXBT.

Happy trading!
The PrimeXBT Team

Rated 4 out of 5 stars

this is the best broker ive ever used

this is the best broker ive ever used

April 9, 2024
Unprompted review
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Reply from PrimeXBT

Hello there Wesseismael Daouda,

Thank you for your positive feedback!

We are so glad to hear that you enjoyed your time with us and that you believe our brokerage is the best you have encountered with. It is truly an honour to receive such compliments from our traders, which drives us to work even harder to provide you with the best trading experience possible.

If you will ever need any help, please feel free to contact us!

Kind regards,
The PrimeXBT Team

Rated 4 out of 5 stars

Surprise

So, I thought trading would be like gambling... but with more charts and fewer dice! Surprisingly, I’ve managed to learn a few things... and that's a win in itself!

April 5, 2025
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Reply from PrimeXBT

Dear Rachata Wong,  

Thank you very much for your opinion! We’re happy to hear that trading experience at our platform outperformed your expectations! This is the correct statement that you indicated about trading, which is a rather serious activity than just gambling. To ensure a safe and meaningful experience, we provide various analytical and ready-to-use strategies that might assist traders in achieving the goal of responsible and successful trading.

If you require any further assistance, please get in touch with our support at support@help.primexbt.com or through live chat. We’re here to help you with any matter!

The PrimeXBT Team

Rated 4 out of 5 stars

PrimeXBT trading platform

It were incomprehensible to understand how to use it at first but the more I were trading the faster I got used to all the functionality. Many cryptos are available there.

March 28, 2025
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Reply from PrimeXBT

Dear Donovan Sulliman,

We appreciate you sharing your experience! Getting started with a new platform can sometimes feel overwhelming, but we're glad to hear that as you continued trading, you became more comfortable with PrimeXBT’s functionality.

With a wide selection of cryptocurrencies and advanced tools, we strive to make trading as seamless as possible. If you ever need assistance or have any questions, feel free to reach out to us at support@help.primexbt.com.

Wishing you continued success in your trading journey!

Sincerely,
The PrimeXBT Team

Rated 4 out of 5 stars

This is a very convenient crypto hub

This is a very convenient crypto hub - you go if you need a crypto purchase, exchange, even trading. Some pairs represented on the account, like SHIB/USD - can never be found on other apps.
That said, what a basic charting function. You don’t get to see much. However, overall it is functional and serves the goals of my crypto futures trading.

March 26, 2025
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Reply from PrimeXBT

Dear Jaime Gracia,

Thank you for sharing your thoughts! We're delighted to hear that you find PrimeXBT a convenient hub for your crypto needs, from purchases and exchanges to trading unique pairs like SHIB/USD. Providing a diverse trading experience is one of our key goals.

We appreciate your feedback regarding charting functions. While our platform is designed for efficiency, we’re always looking for ways to enhance trading tools. If you have specific improvements in mind, feel free to share them with us at support@help.primexbt.com—we’d love to hear your suggestions!

Happy trading!
The PrimeXBT Team

Rated 5 out of 5 stars

Solid exchange

Features are nuts there. I managed to exchange crypto, right away opening my forex and bitcoin trades on price movements. Not everywhere that’s possible, but here, opportunities solid

January 25, 2025
Unprompted review
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Reply from PrimeXBT

Hi Navin,

We’re glad to hear you’re enjoying the features and making the most of the trading opportunities on PrimeXBT! Providing a seamless experience across crypto, forex, and more is what we strive for. If you ever have any questions, feel free to reach out at support@help.primexbt.com.

Happy trading!
The PrimeXBT Team

Rated 5 out of 5 stars
PrimeXBT logo

Reply from PrimeXBT

Dear Harish Khumalo,

It's great to hear you're finding the workspace on our platform intuitive! We're also glad you like the funding reward – it's a little bonus to help you get started.

We hope you're able to earn those rewards! If you have any questions about that or anything else, please don't hesitate to reach out. We're here to help.

Happy trading!

Sincerely,
The PrimeXBT Team

Rated 4 out of 5 stars

Well, at least I make something out there

2out5 trades, TRADING is not easy:) education helps here

March 13, 2025
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Reply from PrimeXBT

Dear Billy Morake,

Thanks for sharing your experience. It's great that you're finding success even with some losses. That's part of the journey! We're here to support you along the way. If you have any questions or need assistance with anything, please don't hesitate to reach out to us via live chat or email at support@help.primexbt.com.

Sincerely,
The PrimeXBT Team

Rated 5 out of 5 stars

powerful

selection of trading instruments is satisfying my expectations :-D mt5 rules!

March 12, 2025
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Reply from PrimeXBT

Dear Vikrant Kumalo,

Thank you for your enthusiastic feedback! We're thrilled to hear that our selection of trading instruments is meeting your expectations and that you're enjoying the MT5 platform!

We strive to offer a powerful and diverse trading environment, and it's fantastic to know we're hitting the mark for you.

We hope you continue to have a great trading experience on PrimeXBT. If you have any questions or suggestions, please feel free to reach out to us via live chat or email at support@help.primexbt.com.

Sincerely,
The PrimeXBT Team

Rated 4 out of 5 stars

A lot of things were good for me

A lot of things were good for me, I mean having a crypto exchange and forex pairs trading on one platform is great. But, about the platform itself, the interface is not a comfortable one🤷‍♂️

March 12, 2025
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Reply from PrimeXBT

Dear Ali Yusuf,

Thank you for your feedback! We're glad you appreciate the convenience of having both crypto exchange and forex trading on one platform.

We also appreciate your honest feedback about the platform interface. We understand that user experience is crucial, and we're always striving to improve. We are taking your feedback into consideration as we continue to refine our platform's design. If you have any specific suggestions, feel free to share them with us at support@help.primexbt.com—your feedback is valuable!

Sincerely,
The PrimeXBT Team

Rated 4 out of 5 stars

I started exploring crypto

no flaws with my first crypto trading XP, but where is MT platform?

February 3, 2025
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Reply from PrimeXBT

Dear Dineo Williams,

Thank you for sharing your positive first crypto trading experience! We're delighted to hear it went smoothly for you.

Regarding your question about the MT platform, we're happy to inform you that PrimeXBT does offer the MT5 platform for our users. You can access it through our website by navigating to the main page, then selecting "Products" and then "Platforms."

If you have any difficulty locating the link, please don't hesitate to reach out to our support team via live chat or email at support@help.primexbt.com. We're here to help you get set up and explore all the features PrimeXBT has to offer.

Happy trading!

Sincerely,
The PrimeXBT Team

Rated 5 out of 5 stars

Trading on a crypto futures account…

Trading on a crypto futures account while reading market news and analytical articles, which helps…

March 8, 2025
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Reply from PrimeXBT

Dear Lola Wei Lim,

Thank you for sharing your trading strategy! We're glad to hear you're finding success by combining crypto futures trading with staying up-to-date on market news and analytical articles.

We absolutely agree that this approach is key to informed and adaptable trading, especially in the fast-paced crypto market. It's great to know you're leveraging our platform in this way!

We wish you continued success in your trading journey and hope you find our platform and resources helpful. If you have any further insights or questions, please don't hesitate to share them with us.

Happy trading!

Sincerely,
The PrimeXBT Team

Rated 5 out of 5 stars

Great chat service.

I just started with PrimeXBT.
So, at this moment, these 5 stars are ONLY meant for PrimeXBT's chat service. PrimeXBT's chat-help agents are very friendly. I got help 3 times, by 3 different agents, and all their help was great and to the point.

I will post a review about trading at PrimeXBT later.

March 5, 2025
Unprompted review
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Reply from PrimeXBT

Dear Firefly,

Thank you so much for your kind words and for sharing your positive experience with PrimeXBT! We're absolutely thrilled to hear that you've had such great interactions with our support agents. We strive to provide friendly, helpful, and efficient support to all our traders, so it's wonderful to know that our efforts are making a difference.

We're also excited to hear that you've just started your trading journey with PrimeXBT! We hope you'll find our platform to be a valuable tool for achieving your trading goals. We look forward to your future review about your trading experience.

In the meantime, if you have any questions or need any assistance, please don't hesitate to reach out to us again. We're always here to help!

Sincerely,
The PrimeXBT Team

Rated 5 out of 5 stars

Bitcoin account

I’m using a bitcoin account for trading instead of using USDTs. I l;ike this more!

March 5, 2025
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Reply from PrimeXBT

Dear Valentina Santos,

Thank you for sharing your experience! We're interested to hear that you prefer using a Bitcoin account for trading instead of USDT. It's great that our platform offers the flexibility to choose the base currency that best suits your needs.

We strive to provide a variety of options and features to cater to different trading preferences. If you have any further suggestions or need assistance with anything, please don't hesitate to contact our support team.

Happy trading!

Sincerely,
The PrimeXBT Team

Rated 4 out of 5 stars

Normal conditions

This was good platform for trading both bitcoin and altcoins. Leverage quite generous for them, thogh you never know when volatility hits, so I`d rather be more conservative here.

February 16, 2025
Unprompted review
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Reply from PrimeXBT

Hello Vu Dien,

Thank you for your kind review! We're pleased to hear that you find PrimeXBT a good platform for trading Bitcoin and altcoins. Leverage can indeed be a valuable tool, and your cautious approach to market volatility is a wise strategy. If you ever need any assistance, please don't hesitate to reach out to us at support@help.primexbt.com.

Best regards,
The PrimeXBT Team

Rated 3 out of 5 stars

I have had the worst experience with…

I have had the worst experience with this company. Their activities are really shady and they cannot be trusted.

I really cannot trust this company as they have manipulate my trades which has caused me to lose so much money already.

After my beautiful journey with "Morewins, I have come to a conclusion this is not worth it. Scam broker.

December 3, 2024
Unprompted review
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Reply from PrimeXBT

Hello Lura,

We’re sorry to hear about your experience. At PrimeXBT, we are committed to providing a fair and transparent trading environment. Trade manipulation is strictly against our policies, and PrimeXBT always follows the market price to ensure a fair trading environment. If you have any concerns or questions, we encourage you to reach out to us at support@help.primexbt.com. Our team is happy to explain chart movements, quotes, and market conditions, as well as guide you through any details to assist you.

Best regards,
The PrimeXBT Team

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