Order process was quick easy and simple also phoned up as thought id made a mistake quick answering the phone and dealt with the query straight away. However got an email on the 29th november to say... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a plate 5 weeks ago, Primo advise max 1-15 days for transfer. DVLA seemingly on strike during this time (not been notified about this at ANY point) Called to query delay, got a condescending... See more
Company replied
I was looking for number plates for the Wifeys birthday present 🎁 & found the 1 we where looking for .ordered the plates very easy process & was very straightforward the number plates where delivered... See more
Company replied
I have dealt with Primoregistrations for a number of years now, and I realized I've never left a review because the process has always been pretty easy and straight forwards to deal with Primo, even... See more
Company replied
Company details
Contact info
PO Box 489, GU519FL, Fleet, United Kingdom
- 01252491111
- info@primoregistrations.co.uk
- primoregistrations.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a new car recently and scoured…
I bought a new car recently and scoured the web to try and find a new private reg and came across Primo, who appeared to be the cheapest online. After deliberation I placed an order and submitted my ID as requested, and received my new plates two days later, and a week and a bit later (today) received the certification to put the plates on my car. Slight delay in receiving certification appears to be down to postal strikes, so aside from that it was a very quick and easy process, and whenever I rang the main office they were very helpful, despite my impatience to get them on the car! I was a bit concerned with some bad reviews whilst waiting for my certificate to arrive but happy to say my experience was far from that. Glad I went with Primo :)

Reply from Primoregistrations
Fantastic service from the start
Fantastic service from the start
1st time buyer and everything virtually done for you at ease
Superb communication
Would definitely recommend to anybody
Thankyou

Reply from Primoregistrations
Very quick and easy
Very quick and easy
Delivery on time and simple instructions
Definitely recommend
Fantastic
Extremely easy process, explained every step of the way and really great prices, much cheaper than gov website. Called to check a few things before purchasing and answered straight away, knowledgable and helpful. Plates came in a few days on standard delivery, well packaged and at a great price. Would highly recommend
Amazing service from start and…
Amazing service from start and throughout, very helpful and happy with my Registration! Thank you
I am so happy with my private plates…
I am so happy with my private plates and I’m amazed how it came with my name I couldn’t have wanted something better. If there was a promotion for buying 2 or more it would have been amazing but I am very happy with my private plate and it looks amazing on my car and very affordable prices!!!!!!! Don’t wait rush to buy from primo registrations!!!! You won’t regret the decision!!! I bought two plates. Wanting to buy more but waiting for any promotions.
Excellent service & comms
Excellent service & comms. Would definitely use again
Designed to be an internet friendly…
Designed to be an internet friendly company. I have one major complaint. The private number that I had chosen & paid for was not available. I received a phone call from Paul an hour or so after completing the transaction to be told it had already been sold. I was offered alternatives and accepted one. However, I needed a private plate and decided to accept the alternative. The process after this point went without a hitch and because I had done everything electronically the process was so quick that I received notification that I could put my plates on the following day.
Very happy customer
I was very pleased with the service I received. It was straightforward and easy to do. Once I gave all the documents required the rest is done for you. Thank you to Melanie for getting everything sorted so quickly and prompt payment.
shocking service rude and not trustworthy
just purchased a registration that primoregistrations were advertising only after i had made the payment to get a call from an adviser stating they don't have it. and that the funds although hadn't been taken would now be unavailable for 3 days. customer service advisor then asked me to suggest a way to release the funds and said if i expect him to take the funds out his account "he wouldn't be doing that" absolutely shocking couldn't understand why i was annoyed that they were advertising something that they didn't own. never mind allowing me to pay for it. stay away from these guys

Reply from Primoregistrations
Good Service, Disappointed with plates
Service in relation to purchase of plate excellent. Disappointed with plates, no border as ordered and letters/spacing not as shown on preview.
Absolutely useless
Absolutely useless. How can you sell something, take the money and then say you don't have it. Raging.
Very professional
A good company to deal with, the cheapest price i could find and was updated by text and emails regularly to keep me informed.
I was able to get the number plate as…
I was able to get the number plate as described. A smooth service. Great communication via emails.
Thanks
I they Will keep your v750 so you can pay them again after 10 years
I paid 400 for my private plate only to realise they are going to hold my v750 hostage that I need to pay them back again after 10 years instead of direct to DVLA THEY wouldn’t give me my v750 which they didn’t explain from the outset. I don’t know how to reply to the comment. Why on the purchaser your name is still there I couldn’t add it to my account on DVLA you even confirmed via phone that in ten years time I have to pay you again. DVLA charges 250 and one can go directly to them to renew after ten years without having to pay you again.

Reply from Primoregistrations
I believe my purchase was good value…
I believe my purchase was good value for the money, compèred to some of the other sites. Regular updates given with a fast and helpful service.
Buy or selling a registration plate I…
Buy or selling a registration plate I can not fault Primo Registrations , the process was so easy . Melanie was absolutely brilliant from start to finish .
Absolutely faultless from start to…
Absolutely faultless from start to finish. Chose number plates online, certificate and number plates arrived within a week. Great service
.
What a great company to deal with!
What a great company to deal with! Everything happened as they said it would and the email communications kept me bang up to date. Nice people to talk with too.
Thank you Primoregistrations....10 out of 10
Great job
The process was made easy by primoregistrations. They guided me throughout and explained what was required at every stage. Payment was completed in a simple and reasonable time ,especially considering the involvement of DVLA. I would recommend the company to my friends and colleagues anytime. Great job.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







