Primoregistrations Reviews 

392
TrustScore 3.5 out of 5

3.3

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Rated 4 out of 5 stars

Order process was quick easy and simple also phoned up as thought id made a mistake quick answering the phone and dealt with the query straight away. However got an email on the 29th november to say... See more

Rated 1 out of 5 stars

Ordered a plate 5 weeks ago, Primo advise max 1-15 days for transfer. DVLA seemingly on strike during this time (not been notified about this at ANY point) Called to query delay, got a condescending... See more

Company replied

Rated 5 out of 5 stars

I was looking for number plates for the Wifeys birthday present 🎁 & found the 1 we where looking for .ordered the plates very easy process & was very straightforward the number plates where delivered... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Primoregistrations for a number of years now, and I realized I've never left a review because the process has always been pretty easy and straight forwards to deal with Primo, even... See more

Company replied

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3.3

Average

TrustScore 3.5 out of 5

392 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(392)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I ordered number plates from Primo and the plates were delivered 2 days later. I had to wait on my V5C form from DVLA and I spoke to Primo customer services and they were very polite to me. My V5C form arrived on Thursday 4th November and I posted it to Primo. I received an email and text from them the next day to tell me my transfer had been completed and I could fit my number plates. Very good service and I had no problem with any of the people I spoke to so I would use them again.

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I cannot fault the service I received from Primo Registrations. Easy to use and clear website, with everything fully explained and costed along the way. I had my new number plates in my hand less than 24 hours after completing the transaction, and the full documentation to make the transfer myself a day later. Primo were good at keeping me updated, sending a confirmation text at each stage of the process. Excellent job and one happy customer!

November 2, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

Application process I found difficult at the later stage. I provided information of vehicle and year, it turns out I ticked an incorrect box ( my fault) and received the wrong size registration plate. After contacting company and spending 100s of £££s I was told YOUR OWN FAULT basically. Which I accept it may have been partly but surely as a company given the year and model of car you too knew what was required and sizing!
Awful attitudes from customer services and will never recommend this company to anyone.
Shame considering to solve probably cost you a few ££s instead of Charging more to myself!!
Shame on you given the worlds sorry state right now!!

October 4, 2021
Unprompted review
Primoregistrations logo

Reply from Primoregistrations

Hi Claire,
Thank you for taking the time to leave us a review.
I'm very sorry that you feel our service to be so poor by supplying you with what you ordered.
Unfortunately we can't determine what type of number plate that you want, and do have to be directed by what you order. I'm sure you'll understand that we cannot contact each and every customer to establish if they have ordered the correct items on an order.
Once again I'm sorry that you feel our service to warrant a 1 star review, but I don't feel it is justified when we have supplied you with what you ordered. I understand that my colleague offered to supply your with an additional rear plate but you haven't advised us further on that.
However, I hope that your enjoy the registration that you ordered.
Best Regards
The Primo Team

Rated 5 out of 5 stars

A Simple Transfer

I searched and found a suitable number, I paid for the plate/certificate and within 2 weeks the number plate and transfer certificate had arrived, I went online as instructed by Primo and transferred the number, No problems at all.

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, straight forward, immediate response and a truly trouble free transaction. Would highly recommend for anyone looking to purchase a private plate.

September 13, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant experience of buying a number…

Brilliant experience of buying a number plate from Primo Reg. I ordered the plate on the Wednesday, by the Friday I received the plates and a few days later the certificate. I completed the transfer online with DVLA this morning and put the new plates on the car. Within 7 days from start to finish. Excellent process and they keep you up to date with emails and texts once your plates and certificate are dispatched. Highly recommended and I shall be using them again in the future. Thank you.

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable and good service

Really easy to buy and arrived very fast. Normally with third party companies they either charge more or they take forever. With primo i am actually really happy with its service the price is same as dvla plus a price for plates printed but that is hassle free finding a place or even going out if have no time.

August 10, 2021
Unprompted review

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