Its not even worth 1 star, its poorly made with bad quality, the product looks nothing like the picture and it does not fit nicely at all, the stitches were lose and they have a bad return Polacy, als... See more
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DO NOT SPEND YOUR $$ WITH PRINCESS ACE. Bogus company. WARNING. We spent a few hundred dollars and sent numerous emails asking for a refund. Their tracking site doesn't work and any email response... See more
This website is a total scam! Do not buy from here. They make up shipping information. I bought jeans on December 5th. They said my address was undeliverable, and I have had multiple packages from... See more
Fraudulent company!!!! I would give this “company” a zero but it’s not an option. I ordered two sweatshirts on 12/2 and never received them. I have contacted the company countess times and heard back... See more
Company details
Written by the company
We invite you to explore the world of PrincessAce, choose the outfits that make you feel the most beautiful and confident.
Contact info
United States
- service@princessace.com
- princessace.com
1.8
Poor
55 reviews
Replied to 8% of negative reviews
Typically replies within 1 month
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They is very unprofessional & just…
They is very unprofessional & just needs to shut down !!! I ordered 1 one time on May 30 & it’s now June 11 and they is STILLLLL preparing my order!!!!!! Didn’t even get no type of update that there will be a delay!!!! I promise I will never be shopping with them again
June 11, 2025
Unprompted review
DO NOT SPEND YOUR $$ WITH PRINCESS ACE.
DO NOT SPEND YOUR $$ WITH PRINCESS ACE.
Bogus company. WARNING.
We spent a few hundred dollars and sent numerous emails asking for a refund. Their tracking site doesn't work and any email response we got was from a Hotmail address in broken English.
June 4, 2025
Unprompted review
HORRIBLE CUSTOMER SERVICE
I ordered a dress on March 27th for prom. Weeks later it still had not shown up. I tried multiple times to email and communicate not to ship the dress as prom had passed. I asked for a refund which they said they would provide and never did. So I had to dispute the charge with my credit card. Now, on May 7th, 6 weeks later, I get an email that they have shipped the dress. What the heck! Absolute worse customer service I have ever dealt with. WARNING: DO NOT ORDER FROM THIS COMPANY!!!!!
May 7, 2025
Unprompted review
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