Princesscomfort Reviews 

I placed an order with Princess Comfort on 04-Oct-2026 with express shipping. Over a month later, I still have not received my order.

I received shipping notifications on 20-Oct-2026, but there have been no further updates or explanation for the delay.

What makes this particularly ftrustaing is the lack of communication and transparency. Customers shouldnèt have to chase a company for updates, especially after opting for faster shipping.

So far, my experience has been extremely disappointing. I wouldn't recommend order from Princess Comfort based ony my experience.

I hope the company takes responsibility and procides clear explanation and resolution.

I ordered a Belle robe on 10/5 with expedited shipping. 10/11 I request a refund because 6 days for expedited shipping is not expedited. They respond on 10/12 “Due to a high volume of orders, our order processing has been delayed. We understand the inconvenience and sincerely apologize for any frustration.” I reply on 10/12, “I will take a refund. I am no longer interested in the product. Thank you” Their return reply on 10/12, “ We apologize, but unfortunately, we’re unable to cancel orders once they have been placed, as your order has already been shipped out.” Again in 10/12 I reply “Please provide tracking information as my order does not appear on your website” because this is starting to really feel like a scam. I don’t hear back until 10/20 with “ We sincerely apologize for the delay and for the confusion regarding your order. We understand your concern, especially since your order isn’t appearing on our website.
Your order has already been shipped, and we sent your tracking information in a separate email. Please check your inbox and spam folder, and let us know if you haven’t received it so we can assist you.” My return reply on 10/20, “This is little compensation for such an extended delay especially when “expedited shipping” was paid for. Further worsened by the lie on October 12th when you said my order shipped but only yesterday was there any information sent to the shipper.” Again a delayed reply from them 8 days later (10/28), “ We sincerely apologize for the extended delay, especially since you paid for expedited shipping. We understand your frustration and are sorry for the inconvenience this has caused.

To clarify, your order was initially marked as prepared for shipment on October 12. Unfortunately, due to a logistics issue, the tracking information was not updated promptly, which caused the delay in showing the latest shipping status. We understand how this may have caused confusion, and we apologize for the lack of timely updates.

As a gesture of goodwill and to compensate for the delay, we'd like to offer you a 15% refund on your order.” 10/28 I find the website price as $99.99, I paid $135 on 10/5. If they were so concerned about my business, wouldn’t they match the current price at least? On 10/28 I reply, “ Your current price is significantly less than what I paid. Why wouldn’t you offer to match your current price? Additionally, only as of the 19th did the tracking indicates “processing.” Logically, it would seem the package is yet to be received by the delivery company as there is no indication of an actual package being given to the carrier.” So, where it stands, on 10/28, 23 days after purchase tracking indicated “processing” on 10/19 without update for 9 days.

Here is a tracking info so you can see for yourself: YT2629200713154220 at Yuntrack.com

Please do not order from this scam site and disappoint whomever you are gifting it to.