Printerprix Reviews 19

Such a terrible company. I wish I had read the reviews before using them. DO NOT USE !!

I ordered a calendar and paid for fast delivery said it had been dispatched and yet 2 days later Royal Mail still saying havent received the parcel. after a lot of trying to contact customer service finally was told they would reprint it and would get another email saying when posted and yes guess what same thing has happened. I have emailed CEO but no reply probably cause he knows it scam company. I am thinking of ringing bank and stop payment as its the only way of getting satisfaction

Update Dec 9th
I am in despair! After a long battle over a previous voucher, I thought it would be simple to order 2 single calendars. But no - they sent one voucher code for the two and so will only let me use it for one calendar!
I have tried every which way to contact customer support - I have sent screenshots of offer and my basket - and NO RESPONSE!
I have had to resort to Trustpilot before as it seems Printerpix do respond to bad reviews - ironically, while they are getting bad reviews because they have no sensible customer support!
It is amazing - they can send multiple emails saying we are saving your projects and don’t forget to order the things in your basket - but they are incapable of contacting me about the very reason why I cannot complete the order!
If anyone from Printerpix is concerned about terrible reviews, please contact me and sort this out

Warning! This is a fraudulent site! I received a product that didn't match the description on the site. They also cropped the photos in the middle. When I asked for a refund or exchange, they categorically refused. There's no way to contact them by email or phone. You have to open a ticket and send a message. They send you a standardized message, and you can't even reply to it. So, it's a one-way street. I lost €137 with them...

Extremely disappointed I used the company once before everything was fine this time i ordered a gift on December 18 it is January 4. I still has not received it. Nobody knows where the package is and there is no chance to reach a live representative. I will never ever order from this company again.

DISGUSTING COMPANY PLEASE AVOID!!!! HEADS /BODIES/TEXT CROPPED OFF ALL PAGES IN PHOTOBOOK AND NO REPLY FROM PRINTERPIX!!!!!! Please don't use this company. I'm in a long battle to try and get my money back and it's been months now no reply from them after previously emailing Andrew Robello and Cheryl Stephen at Printerpix. Paid for rush delivery on 23/12/23 but arrived almost a month later. Photobook received with heads/bodies and text cut off even though my photos were all within the borders I have videoproof and screenshots of my online order. I emailed them already they know the issue but have ignored me. Only used them because website promised rush delivery but in hindsight wished I had read reviews first. They have my emails and my order number they know who I am and know about the issue but have not bothered to resolve this. I only get a reply if I leave negative reviews on Trustpilot so will continue to do so. Please avoid this company you will be bitterly DISSAPOINTED.

Filing a claim with PayPal and if that fails then I will file a chargeback with my bank and if that fails I will take it to Financial Ombudsman and report them to Trading Standards. I will also write to the BBC Watchdog since there seems to be hundreds of customers in the same situation. I won't give up and won't let this company get away with this. Its unfair that honest people are being scammed this way. Please don't trust any of the fake positive reviews on Trustpilot either as Trustpilot themselves have flagged this company for breaking Trustpilot policy by how they are displaying reviews. Just save yourself the hassle and use more professional companies anyone but these guys.

Ordered three photobooks and the insides were really lovely. Quality of photos good - I just paid for standard no enhancements. Have used other companies and would say this is comparable. Made on Ipad and found it very easy to do.
However….2 of the 3 books arrived with slight damage to the hardback cover. One with a dented corner, where the outer packaging was damaged, the other had a dent and dirty marks on the back, so this would have been done in the factory. The third was perfect. They were 3 individual orders so came in separated packaging. They are all gifts so wanted them all perfect.
I rang Printerprix and the helpful man (James) told me to email and send photos, which I did. No response. I then found a further email address on here and resent. Still no response.
It’s such a shame as there are as many good reviews as bad and it’s all things they could take on board and sort out. I could not rate higher because of the poor customer service.

Chose a fast delivery option and 4 days on still waiting for my parcel. They have Hermes/Evri as their delivery partners and they are the worst one ones in the UK.

Trying to contact delivery company, it’s website saying contact retailer. Trying to retailer it’s redirecting me to the delivery company.
Totally bonkers! My special Christmas present wont come on time what a waste!

I ordered special gifts for my daughters 21st birthday and the whole birthday has been ruined
I am disabled and housebound therefore can’t get out to buy presents and I’m also not good on the internet so really struggled to make my items then was charged fourteen pounds for postage and the items are terrible and I left a review on here and they told me to email them and they haven’t done anything
This company is absolutely appalling please do not use them ever

I received a faulty item despite email and phone calls it was unresolved. So I was left with a faulty gift on Christmas Day. Not acceptable

Shocking delivery service...not even dispatched after 13 days.
Was told would be long as shipped from Germany....no where does it say this.
Taking money under false pretences

I recently left a review regarding my reluctance to order as I would have charged postage for each item in the order and was getting no response from printerprix. A lovely person named Gregory contacted me and swiftly rectified the situation, he kept me updated throughout the entire process and within a few days I have received both of my items. Best customer service I have received in a long time. Printerprix you should reward such dedication.

Please please do not waste your money with this company. I’m still waiting 7 weeks on for my item and customer service is shocking. I will never buy from here again, there’s much better services out there.

I was so disappointed with my order the canvas prints were fine but the wooden bars they sent were the wrong size so when I put the canvas print together half the canvas was missing I won't be putting it up on the wall into the bin very disappointing