Printerval Reviews 216

I ordered a Christmas sweater from Printerval on the 5th December 2025 and as of the 20th December have still to receive the item. Must say 'Im very disappointed with the service provided. Will most certainly not be using this site again.

Excellent company that provided great customer service!!!

We placed a group order for Halloween shirts for our office party. When the shirts arrived the Twizzler shirt had the words Effort Paramount printed across the front almost on the Twizzler logo. I reached out to the company and they told me it was fine there was no error on their end. After submitting a 2nd ticket with the photo of the shirt they sent and the screen shot of the shirt on their website that I ordered from they told me they couldn't tell if that picture was really from their website and again denied any wrong doing. Then instead of just giving us another shirt without the extra printing on it they offered me 10% off my next order....HA! Funny to think I would ever order from them again at this point. So after screen shooting their entire website showing their name and the shirt I ordered, along with the shirt they sent me ( clearly 2 different shirts). They still denied any error on their end instead were willing to finally send us the correct shirt, but it would take 25 days to arrive. Interesting how it only took 2 weeks for 14 shirts but would take 25 days for 1. I wish I would have kept scrolling right past this company. I am currently awaiting a refund, but my hopes aren't high after reading some other people's reviews. Ordered a new Twizzler shirt from a different company, had it in 3 days and it perfect! Do yourself and your wallet a favor, find a different company to order from. -10 stars

3 vendors have stolen my art and aren't being taken down. The platform basically allow anyone to make illegal business over real genuine artist. This is pretty disgusting practice. Yes you can report them but they take no responsibility in allowing illegal practice.

Obviously selling customer email addresses as I received constant junk mail after ordering from them.
AVOID !!

I ordered a Childs Stitch Bum Bag which was personalised, when it arrived it was very poor quality, its was huge even for an adult, the inside pouches were bigger that the bag so have to tuck it in to close the zipper. I wanted if for my Granddaughter who is 6 to take on holiday its hideous and the quality is awful, I paid extra postage to get it delivered quicker, it was not and to be honest I will give it to charity despite the the stupid amount of postage I was charged. DO NOT ORDER FROM THIS COMPANY!!

I ordered a T-shirt with our pups photo as a Father’s Day gift for my husband, he loves it and the sizes are true, material is good too. I would have given 5 stars but it took 2 weeks to arrive. Would definitely use again, the photo quality is great.

Rogue company! My order arrived fairly quickly but very poor quality!! I’m trying to get a refund. I really wouldn’t recommend!!

Ordered several items - only received two. Order was split into 4 shipments - only 1 ! arrived. I sent uncouontable emails - got the feeling that nobody was up to date with my oders or my request for help or at the end for refund.
It was a desaster - I received refund for 1 ! item - never heard from them again.
This is no way to treat a custumer - I was patient - waited for weeks - never complained - just asked for help.
Sorry - not recommendable at all - there are better shops with a way better service
I guessed about the date of my order - it was halve a year ago - I really have been patient

Beware of this company. They market their product with “free returns” but they don’t mention that the free returns only apply if they send you the wrong order or if the order is damaged. So they don’t really offer free returns. I received 3 shirts, 2 of which looked nothing like the photos. This company is based in Vietnam and they keep sending me canned email responses and when I finally called and got someone on the phone, they say I have to refer to the people who are emailing me. Do not under any circumstances order from this company. I guarantee you their response to this review is going to be for me to email them a picture of the shirts. I did that the first time and I’ve gotten that email 3 subsequent times. You’ve been warned. Do not order from this company.

Absolutely horrible experience! I ordered 2 custom blankets totalling over $100 from Printerval. One was a Resident Evil Blanket and the other was a Coheed and Cambria blanket. I asked about the Resident Evil Blanket because the picture had the name William on it. I did not want a name on there as it was for my son.
I ordered these early November 2024 and paid extra to have them arrive before December 24th. I did not recieve them until January 18th 2025. When I opened it, the blanket had the name William printed in huge letters... random name. I have tried to contact customer support, but no answer. This website is a SCAM!

UPDATE: It is now March 19, 2025. When i left this review at the end of January, they were quick to reply stating that I could receive a refund or a new product. Has that happened yet? NO. I was directed to submit ANOTHER report. Then asked to provide photos of the misprint blanket and I have YET to receive a refund or anything more than an automated response that is FAR from helpful. I am at a loss.

UPDATE: 4/14/25 I have still not received any reply from the support ticket I submitted. I have not gotten a refund or any type of solution to my order. When I first reviewed Printerval with my unhappy experience they very quickly replied to it stating that they would happily resend the order or refund my purchase. I asked for a refund as I just wanted to be done with them. I have submitted tickets for the error as well as a photo of the product that they sent that was wrong. I have done everything in accordance with their support process, but they refuse to hold up their end.

Avoid this company I ordered wrong size pyjamas tried to get a refund they do not refund told to keep the pyjamas an give to a charity and re order the right size this is impossible to do as to reorder you have to pay again wish I had read reviews before ordering awful company

bought 2 coffee mugs. the picture of it online looked glorious. the actual items i received instead had a tiny graphic that was out-of-focus. then they wouldn't let me post a review on their website. so i'm out of $30. cheated four times (2 mugs, $30, no review).

2 week and still waiting. By the look of the other reviews it's not looking wish I read the reviews before ordering.just hope it turns up

Printerval is wrongfully selling my artwork and profiting from my hard work and creativity. Printerval is immoral and greedy. Do NOT buy anything from Printerval. I repeat: do NOT buy anything from Printerval.

My previous complaint on Trustpilot was ignored by Printerval. So, do NOT buy anything from Printerval

Company is a scam. False advertising. I purchased a pajama set for a photo shoot with me and my granddaughter. After they sold it and took my money, the advised they do not have the toddler size! They refuse to refund my money even though the adult size has not been shipped. I am in the process of taking legal action and disputing with my bank. Do not buy from them. They are corrupt and dishonest! They keep trying to force me to buy a size that would not fit. Why would they advertise something thane your money and force you to take something you did not order. I am so going to make an example for this crooked company!

Never encountered such horrendous service. I have left a review on here previously and they immediately contacted me saying they will refund me. I absolutely am appalled as it's been another month and I've still not received the refund. I've been waiting ,trying to resolve this since the start of November. I cant stress how much you need to avoid this website at all costs.

I ordered matching shirts for the holidays in the beginning of December. I never received my items. I opened support tickets. They finally replied to me on 19th January asking if I wanted a refund or for them to resent the items. I asked for a refund. It’s currently 21st February and I still have not received my refund. I’ve contacted my credit card company as well. Still no refund.
The customer service is nonexistent.
I am disgusted and angry.
Avoid this company at all costs.

Awful quality, poster had clearly been cut by either blunt instrument or a person who is visually impaired, expensive rubbish avoid at all costs

AVOID this company. Ordered 2 sizes of 2 items( t-shirts and a bag) for Xmas presents as requested by grand children, on 8th and 9th December, as I wanted to try for size.
None arrived until January 7th . I bought presents elsewhere and now get no response about returning the goods. Should have read reviews.
I will NEVER USE Printerval again and want to warn everyone. Shall do so on Social Media and everything else I can think of incl. grandchildren.