Good morning Chris,
My name is Mitra, I am from Printigo.
I have just been made aware, that after you left the store, you were unhappy with the positioning of one of the embroideries on your hoodie.
I understand that the embroidery was not done on the cuff correctly and did not match the mock up you agreed to.
Firstly, I would like to apologise for the mistake and assure you, we are talking to all staff members involved in this order, to find out how the error occurred.
We always try our best to meet your requests and a bespoke embroidery on the cuff, reversed in direction, is something we were able to accommodate.
However, unfortunately at the time of being framed up on the machine for embroidery, it was lined up for the outer cuff not the inner cuff.
We are so sorry that happened.
Please allow us the opportunity to rectify this for you.
We are happy to replace the item and redo you a new garment.
Would this be something you would like?
If so, please pop in store to choose the replacement zipped hoodie as we have a couple of different brands you can choose from.
I am sorry you feel upset and need to post such poor reviews.
We would like the opportunity to rectify this.
Please contact us as we are more than happy to replace your garment or offer you a full refund.
I do not have a contact number for you, so please get in touch with myself, so I can help further and arrange your refund or replacement.
Kind regards,
Mitra Rose Nami
Head of Customer Service