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Personalized Paper Manufacturing Group Reviews 4,988

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products received, which often exceeded expectations and were exactly as described. Customers consistently highlight the excellent customer service, noting the helpfulness and quick communication from representatives who ensure orders are correct and designs are perfect. The ordering process is generally described as easy and convenient, with many appreciating the fast turnaround times and prompt delivery of their items. However, some customers also noted issues with product quality, specifically mentioning poor notepad quality where glue was cracked, pages fell out, or materials were thinner than previous orders. There were also occasional concerns regarding packaging, with some business cards being mixed together during shipping, and notebooks arriving with bent corners due to inadequate mailers. A few people experienced shipping delays or a lack of tracking information, and some found the ordering process for specific items to be unclear.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the vibrant colors,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease and speed of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting its helpfulness and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick processing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

just made my first order with PPS and will definitely be coming back. Ordered paper pads and they came out great. Very pleased, quick turnaround time, colors perfect, quality as expected. Will or... See more

Rated 5 out of 5 stars

The notepads we received were exactly as described. We received a proof via email as promised and the order was delivered promptly. The notepads are decent quality and what we need for giveaways at ou... See more

Rated 5 out of 5 stars

This company was fantastic to work with. They were careful to verify the design prior to printing, worked quickly and communicated through real people (no auto-drafted emails with poor English). Phe... See more

Rated 5 out of 5 stars

We are a small nonprofit. We use PrintPPS to print our customized donation receipts. We operate on a tight budget, but quality and great service are also important to us. PrintPPS provides us with a q... See more


Company details

  1. Stationery Store
  2. Business to Business Service
  3. Manufacturer
  4. Office Supply Store
  5. Prints and Signs Store
  6. Promotional Item Store

About Personalized Paper Manufacturing Group

Written by the company

About Us

Personalized Paper Manufacturing Group is a leading online stationery manufacturer based in Albuquerque, NM. We provide online print and design services for the entire U.S. commercial market.

From our friendly and knowledgeable Customer Service Team and easy-to-use online Design Studio to free online PDF proofs and exceptional turnaround times, our mission is to fulfill all our customers' needs, regardless of order size or quantity required.

Our product lines include:

  • Custom Notepads
  • Custom Notebooks
  • Custom Sticky Notes
  • Carbonless NCR
  • Custom Graph Pads
  • Custom Legal Pads
  • Custom Business Cards
  • Custom Postcards & Rack Cards
  • Custom Desk & Wall Calendars

  • We also offer many more custom stationery product solutions.

    Our Customer Service Team

    One of the many leading quality aspects that sets Personalized Paper Manufacturing Group apart from other national printers is our courteous and knowledgeable Customer Service Team! From pricing and lead times to questions about reproducing your design in print, our staff is ready to answer any questions you may have.

    Reach out to our Customer Service Team Monday through Friday between 7:30am to 4:30pm MDT at 1.800.921.1322 or via email at support@printpps.com to get the answers you need for your next stationery print project. From online custom designs to preparing quotes for more specialized print projects, our Customer Service Team will assist you every step of the way!

    Personalized Paper Manufacturing Group

    Written by the company

    Service is Everything
    Personalized Paper Manufacturing Group is committed to consistently providing quality products and superior service at a low price.
    Guaranteed Lowest Prices
    We shop our competitors daily and because we're the manufacturer of all our own products we are able to provide the guaranteed lowest prices!
    Free Proof Prior to Checkout
    Our award winning design studio provides our customers with a FREE proof prior to checkout.
    Fast Turnaround (Big or Small)
    No matter how big or small the order, we offer 24 hour turnaround and free customer assistance.
    Knowledgeable and Creative Staff
    We are prepare to help you with whatever project comes your way! Our goal is to show you firsthand what current customers have already experienced.

    Platinum Service Guarantee

    We’ll Exceed Your Expectations. We Guarantee it!

    We’ll Exceed Your Expectations. We Guarantee it!
    We promise that any product you buy from us will meet your expectations or we will refund your money...no questions asked. If you find the identical product at a lower price within 30 days of purchase, let us know and we will refund to you double the difference in price. Finally, we promise to provide superior and personal customer service from the moment you place your order to the moment your order is shipped.

    For over 20 years Personalized Paper Manufacturing Group has been North America's premier manufacturer of quality custom stationery products. We have a superb team that is dedicated to providing you with outstanding customer service and order follow-through.

    We invite you to experience our "Service is Everything" commitment by calling us at 1.800.921.1322 or emailing us at support@printpps.com.

    Thank you for the opportunity to earn your business.

    Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    5K reviews

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    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Hasn’t replied to negative reviews

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    Rated 5 out of 5 stars

    Everything we need at a good price

    We are a small nonprofit. We use PrintPPS to print our customized donation receipts. We operate on a tight budget, but quality and great service are also important to us. PrintPPS provides us with a quality product at a good price and fast service.

    April 2, 2026
    Rated 5 out of 5 stars

    First Order - Success

    just made my first order with PPS and will definitely be coming back. Ordered paper pads and they came out great. Very pleased, quick turnaround time, colors perfect, quality as expected. Will order again.

    April 12, 2026
    Rated 5 out of 5 stars

    MacPhail Signature Smiles

    Fast and Easy experience! The forms came out fantastic and they arrived quick. The only thing I would suggest is having better explanations on the paper options...but other than that I thought the website was very easy to understand and we are happy with the outcome!

    April 13, 2026
    Rated 5 out of 5 stars

    We are truly so happy we found this company.

    I researched several companies before deciding to work with PrintPPS, and I am so glad I chose them. We needed 200 personalized notebooks for a conference, along with shipping coordination. After placing the order, we found out the notebooks needed to be shipped directly to the conference location ahead of time. The challenge was getting the timing exactly right because we didn’t want them arriving too early and sitting there too long before we arrived.

    I reached out to the company multiple times to update both the shipping address and delivery dates, and they handled everything flawlessly. I worked with Staci McCoy, who partnered with Jereme Metzger to make sure everything went smoothly. Jereme coordinated the shipment perfectly, so the notebooks arrived on time but not too early.

    This was honestly one of the best customer service experiences I’ve had. The notebooks turned out amazing, and the entire process exceeded our expectations. We were so happy with both the product and the service that we are ordering from them again this year without even considering another company.

    Although I’m late posting this review (this order was for October 2025), I still felt it was important to share how impressed we were. I’ll be honest, I’m a hard person to please when it comes to service and quality, and PrintPPS absolutely delivered on both. We are truly so happy we found this company.

    September 11, 2025
    Rated 5 out of 5 stars

    Great customer service and product!

    I needed small conference notebooks for a luncheon with our logo on them and needed them quickly. As I searched the internet, I found Personalized Paper were priced reasonably for such a small quantity and needed them shipped to arrive within 2 weeks. Once I placed my order, Lisa A responded quickly by email and then via phone that they would not get there on time and if I needed to have them by a certain date, expedited shipping would need to be paid.

    Lisa was extremely helpful as a Customer Support Manager and got them the day before my meeting which was PERFECT! The notebooks looked great too and I would definitely order them again!

    April 27, 2026
    Unprompted review
    Rated 5 out of 5 stars

    Stars ⭐⭐⭐⭐⭐ Excellent Customer Service & Perfect Replacement! They Stand Behind Their Platinum Guarantee

    I’ve looked at some of the reviews and I can tell some left a review without giving this company a chance to fix a mistake. Nobody is perfect, we’re all human, but at least give them a chance by letting them know your concern first. We ordered custom rack cards from PrintPPS and ran into a production issue with the first batch. Jereme Metzger responded quickly and professionally. He asked for clarification photos, listened to our concerns (as fellow printers ourselves, we have very high standards), and immediately arranged for a complete reprint. The replacements arrived and they are perfect, exactly matching the approved PDF proof, with vibrant colors, precise alignment, and professional quality.
    PrintPPS truly delivered on their Platinum Guarantee. They made it right without hassle, and we appreciate how they turned a disappointing experience into a positive one. We will definitely use them again and highly recommend them for custom printing needs.
    Thank you, Jereme and the PrintPPS team!

    April 14, 2026
    Unprompted review
    Rated 5 out of 5 stars

    You get exactly what you paid for

    You get exactly what you paid for. I use this company to make products with my designs on them. The company will contact you immediately if they have questions which is great! Very happy with Printpps.

    September 20, 2025
    Rated 5 out of 5 stars

    Exactly What I Wanted

    I have been looking for a personalized pad for my business for a long time and I came across your site and it let me make it exactly how I wanted it

    April 6, 2026
    Rated 5 out of 5 stars

    Great customer service

    Great customer service. I had to duplicated a product someone else did because we didn't have the order record. Jana was very helpful in walking me through the process so it was quick and seamless. Will definitely continue to use them for our custom branded items!

    March 30, 2026
    Rated 5 out of 5 stars

    The prefect order book

    “The rush order on our order pads for a large show turned out perfect. Everything arrived on time, looked great, and was exactly what we needed. Communication was great throughout the process, and the quick turnaround and attention to detail made a big difference for our event.”

    April 3, 2026

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