Printsome 

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Rated 1 out of 5 stars

Buyer beware. Supplier here who never got paid. I know of one other in our position. Shipping/logistics company - Ed Adorno, CEO / owner, dodged our calls and laughed - literally! - at our request f... See more

Rated 5 out of 5 stars

So fast and helpful. Incredibly reliable! Thank you so much for helping us get our T-shirts made up last minute. They were beautiful quality, competitively priced (cheaper than most places we looked)... See more

Rated 5 out of 5 stars

Had a batch of t-shirts printed up for a small conference, at fairly short notice - the process was very simple, with friendly and efficient support throughout, very speedy responses to all queries. S... See more

Rated 5 out of 5 stars

I reached out to Printsome for t-shirts and hoodies for my event in London and received a response incredibly quickly. They provided clear guidance on pricing and printing options. While their quote w... See more

Company details

  1. Printed Clothing Store
  2. Digital Printing Service
  3. Promotional Item Store

About Printsome

Information provided by various external sources

We're a fresh & vibrant apparel printing agency here to make things easy for you: the customer. Our team of experts in t-shirt printing make sure you get the best customer service and experience possible when it comes to custom printing. For embroidered polo shirts, personalised printed t-shirts for events and more, just get in touch!

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy, no-nonsense service

Printsome were easy to work with from the first email to delivery. Clear pricing, quick responses, and no unnecessary back and forth. We ordered branded shirts for a charity project and were very happy with the final result. Ryan was especially helpful throughout.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Worth the price

I reached out to Printsome for t-shirts and hoodies for my event in London and received a response incredibly quickly. They provided clear guidance on pricing and printing options. While their quote was slightly higher than others I received, the service made it well worth it. A special thanks to Ryan for walking me through the entire process

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

Buyer beware - Spanish company who don't pay suppliers

Buyer beware. Supplier here who never got paid. I know of one other in our position. Shipping/logistics company - Ed Adorno, CEO / owner, dodged our calls and laughed - literally! - at our request for payment.

They are based in Madrid, and we have since learnt other suppliers like us don't get paid

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

unrealiable. no communication. quotes never what you pay.

Got a quote, the initial order was a test of the required items. but the price was inflated with the promise the final order would see the adjustment.
Placed another order for a different project while project A was being worked out. Project B price was again not as expected.
Items were wrong sizes and some prints were missing.
The print is lovely, but not worth the hassle.
Phone line doesn't work unless you complain and then they make it work somehow, but again now it doesn't work. Tell you it must be a problem with you.
I have tried to contact to place Projects A's order and resolve issues on project B.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Due to external circumstances I did not go through with the order but Gabe was extremely helpful.
Managed to push through the quote and change the design a number of times within a day to be able to meet my tight delivery needs.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Top-Notch Quality to Rely On

For a start-up like us, high-quality branding materials are crucial. Printsome has exceeded our expectations every single time. The print quality is excellent and stays vibrant even after countless washes. Their customer service is extraordinary – they genuinely take care of their customers.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Unmatched Support in Busy Times

Printsome came to our aid during a sudden increase in business. Their team was proactive, responsive, and always available for any questions. The quality of our printed hoodies was exceptional – striking colours and sharp designs. If you’re looking for reliability and quality, Printsome is the go-to choice.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Quality

I usually don’t write reviews, but Printsome truly deserves this one. Their communication, speed, and product quality are top-notch. The shirts we ordered for our charity run were comfortable, well-fitted, and beautifully printed. A big thank you to Emma for her professional and warm service.

July 12, 2023
Unprompted review
Rated 1 out of 5 stars

Dont recommend

Finally received my order, the first one never showed up.
The hoodies arrived with the wrong colour logo, completely different to what they previously printed. No idea how as this was a repeat order with the same artwork. After weeks of chasing and e-mailing Ryan and their advice@ mailbox requesting a replacement or refund I couldn't get an answer, absolutely terrible service.
Finally managed to get through on the phone and was told that they would process a refund.
I would not recommend this company at all. Awful experience. I would give it 0 stars if it allowed me to.

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 for print quality & customer service

We found the Printsome team when looking for a fast turnaround on some branded hoodies back in June. I can't sing their praises highly enough - Ryan was very responsive, advised us on the components to look for when providing our own hoodies to ensure a quality print and communication throughout from receipt of the items, confirming the artwork and updating us on despatch was fantastic! The print quality is 10/10 and having printed 12 hoodies then, we have just returned with another 18! Would recommend without hesitation

November 7, 2022
Unprompted review
Rated 1 out of 5 stars

Ghosted by this supplier.

My first experience with Printsome in 2019 was a positive one, so I returned to work with them as a supplier again, but now with an outstanding order on behalf of a client they have ignored all my emails and the number online is never able to connect, except to hear a pre-recorded message about COVID delays. Please can someone get back to me about the money paid for products and at least offer a refund if the production is not possible anymore.

July 12, 2021
Unprompted review
Rated 1 out of 5 stars

Disappointing.

I have tried to get in touch with this company multiple times over the last month after using them years ago, but have received zero response. I tried their main sales line and was greeted with a female foreign voice speaking for ten seconds before the line went dead. I don't know what's happened to them but I wouldn't trust them with my business anymore.

April 21, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. I do not recommend their service. After making an order in October of 1400 euros, they have not send me the t-shirts, neither the refund of the money. All they say is that they are very affected by the COVID, I do not think the COVID can affect in any way the return of my money. Very disappointed. Furthermore, Paula does not answer our emails or calls.

February 1, 2021
Unprompted review
Rated 1 out of 5 stars

Never again

We made a 1.200 € order that arrived with a 9 days delay (November 30th in stead of November 21st). The order was wrong (the marked logo was not the one we asked for) and it was quickly noted to them on November 3rd.

Since then, we have asked for a solution in several occasions: 6 times in total, and we only gor feedback one, after the 5th e-mail. We were told the management is reviewing the topic. We can't reach Paula or anyone else. This is not serious or professional. I demand a solution for this issue.

December 18, 2020
Unprompted review
Printsome logo

Reply from Printsome

Hi Macarena,
thank you for getting in touch and reporting turbulences with the customer service and refund processing.

We are experiencing heavy delays and operational issues in the past months due to Covid-19 and will process your request as soon as possible.

Printsome

Rated 2 out of 5 stars

Previously excellent service now no more

Previously excellent service, new order has been in a month, called and spoke to Paula, who now isn't answering calls or emails. No contact in over a week and having to go elsewhere and start the whole process over again.
Really quite disappointing to my business and my customers.

November 4, 2020
Unprompted review
Printsome logo

Reply from Printsome

Hi Adrian, thanks for your feedback. We are currently experiencing several services interruptions caused by COVID19, as of the end of October. We've been in touch prior to this date, regarding your order, and for 10 days I haven't heard back from you unfortunately neither... sorry for the inconveniences anyways. Feel free to decide the best route for your order & business.
Best,
Paula

Rated 5 out of 5 stars

Great Service and finished product.

I am a complete Rookie when it comes to getting t shirts printed and I needed them yesterday. Called up, talked to Sarah L throughout the process. First class service, a great price, and a fantastic end product.
I do not usually do reveues (they are created by staff in their breaks right?) well this one is not, would not hesitate to recommend.

March 27, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! I have never been so offended and never experienced such poor service in my life. I'm not the type to leave reviews but I had to with this. When I asked for an update on my orders because customers had not received them for nearly 2 weeks, i got told that "top management" had stalled all production to complete "enterprise-level" production for someone else. They continued to say that they had no choice but to lose me as a customer. Way to support the little guy. What a joke, I would never recommend this to anyone!

March 3, 2020
Unprompted review
Printsome logo

Reply from Printsome

Hi Alberto,

We are sorry for the inconveniences caused for the lack of communication from your account manager towards what was going on with your orders. We try to offer the best customer service for all clients (big or small) and we understand your frustration. Just to clarify on stoping production for completing other customers orders, it was a misinformation from the person assigned to your account.

We are momentarily stoping ALL production for further IT developments and focusing on enterprise-level accounts in general, for the future. We have also processed full refunds for your 3 orders, for a total amount of £150.60 which should be visible in your payment method statement. Once again, sorry for all the trouble caused to your business and customers.

Sincerely,

Paula Rúpolo // Cofounder

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