Priority Plus Financial Reviews 257

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to explain complex financial matters clearly and patiently. Many people appreciate the exceptional customer service, noting that representatives are kind, understanding, and genuinely care about helping them achieve financial stability. The service provided is frequently described as efficient and effective, with consumers feeling relieved and confident about their financial future after engaging with the company. However, some customers expressed dissatisfaction with the payment process, mentioning delays in payments to creditors and a lack of follow-up from the company. A few other people also felt that the initial contact with the sales team was pushy, and some expressed concerns about the clarity of information provided regarding program specifics and potential impacts.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that many agents are knowledgeable,... See more

Service

People report positive experiences with service. Many customers express gratitude for the help received,... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers expressed relief and satisfaction with... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise specific agents... See more

Based on these reviews

Rated 5 out of 5 stars

My Client Advocate, Peter K. Was extremely polite. He made me feel comfortable by speaking in simple lay language. He was patient and explained every question I asked, thoroughly, so that I understood... See more

Rated 5 out of 5 stars

Donnell was the Advisor I was lucky enough to get on the other end of the phone. He was kind, personable and professional. He clearly knows his field and was able to discuss financial and credit matte... See more

Rated 5 out of 5 stars

From beginning to end, Eileen explained everything to us exceptionally well. The entire process was lightning fast but didn’t feel like we were being pressured into anything. Thank you for helping us... See more

Rated 5 out of 5 stars

Brandy was most helpful in finding the best offer to suit my specific needs. With her friendly interaction, and empathy about my situation she was able to help me find the right fit. I am delighted to... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
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1-star

Replied to 84% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Thank you, Anthony M.!

Anthony M. was exceptionally responsive and patiently answered every question, taking the time to research anything he wasn’t immediately certain of. He provided helpful resources that allowed me to feel confident moving forward with next steps and gave me all the time needed to decide without pressure. Even after I signed on, he has continued to check in regularly, keeping me informed and setting clear expectations throughout the process. Thank you, Anthony!

March 17, 2026
Unprompted review

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Rated 5 out of 5 stars

Incredibly Grateful

I was at drowning in my CC payments. It literally kept me up at night. I needed help and after speaking with Brennan. I got it. He was extremely patient and pointed out the all the benefits of modifying my debt. Having been so overwhelmed with credit card bills since COVID. I can now finally breathe again. Thank you Mr. Patton

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Brandon

Brandon Chargualaf was my initial contact. He was so easy to work with and walked me through each step of the process. I can't say enough how helpful he was. Very knowledgeable.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful

Wonderful! Their personnel is increíble. Zach was not just super helpful, knowledgeable but kind and patient. Walked me through the process and ensure I was well and understood everything. Highly recommend 🙂

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Belinda Johnson was most helpful in…

Belinda Johnson was most helpful in finding the best offer to suit our specific needs. With her friendly interaction, and empathy about our situation she was able to help us find the right fit. We loved her expertise and knowledge of what we needed to complete this transaction. Thank you Belinda we are truly blessed you answered the call today.
Leroy and Cindy Guntet

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Able to see the end of debt

I waa in a desperate situation financially. Ryan was kind, took it slow to explain the program. He answered my questions thoroughly. Help me see a light at the end of a very dark, financial, tunnel. Excellent communications. My monthly payments were cut by more than half.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, Rice!

The gentleman who helped me, Rice (William Rice?), was excellent! He was clearly very knowledgeable and provided me with very specific, very clearly stated answers to my questions. I was drowning in high-interest loan and credit card payments. Rice expertly guided me through the loan application process, and when I was declined for a debt-consolidation loan he provided me with a debt management solution via Cordoba Law. I'm now midway through Cordoba's debt management program and can finally breathe again. Please say thank you to Rice for me. He made this process simple and virtually painless by explaining it all matter-of-factly using easy to understand terms. I'm very appreciative of that!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

A+ customer service

Joshua Hickman was incredibly knowledgeable and communicated every step of the credit consolidation process clearly along the way. He made everything easy to understand and ensured I felt confident throughout the entire process. I truly appreciated his professionalism and guidance.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Like many people

Like many people, I got into credit card debt trying to receive a certification of real estate. I was quite a bit in financial debt. Heather had reached out to me and she promised that she would be in contact with me at all times, that I could email her, text her, or call her, and she'd always return my call. After months of trying to get a hold of her, she finally got a hold of me. She explained nothing, and I've tried to get a hold of her since because of complications with the process. She does not only not care, she does not try, she does not return phone calls. In nine months, I've had one returned phone call after calling the company multiple times, and nobody else can help me because I'm her case. I would never, ever, ever suggest going to this institution. It is absolutely a joke, and they will say everything to get you as a client, and then they will provide none of the services that were laid out in their expectations for the client. Later, I found out that they out sourced and are partnered with Alleviate. That I never agreed to or was informed about. If you are thinking about dealing with this institution, RUN!

February 23, 2026
Unprompted review
Priority Plus Financial logo

Reply from Priority Plus Financial

Thank you for sharing your feedback. We are truly sorry to hear about the frustration and lack of communication you experienced. That is certainly not the level of service we strive to provide to our clients.

We understand how stressful financial challenges can be, and consistent communication from our team is extremely important. Your concerns regarding the difficulty in reaching your account representative and the delay in responses are being taken seriously. We are currently reviewing this matter internally to better understand what may have occurred and to ensure situations like this are addressed appropriately.

I completely understand how frustrating this situation is, and we truly appreciate you taking the time to share your experience. Customer feedback is taken very seriously, which is why the concerns you raised are currently under internal review.

We would also like to clarify that while you may not have received responses from the specific representative you mentioned, your account has continued to be actively worked on. According to our records, several of your accounts have already been addressed through the program, and there has been ongoing communication from the servicing team involved in handling those negotiations.

In some cases, certain services may involve collaboration with partner organizations to assist in specific aspects of the process. However, transparency and clear communication with our clients remain a priority, and we regret if that was not clearly conveyed or understood in your experience.

Our goal has always been to help clients resolve their debt and move forward financially, and we remain committed to that process. We certainly never want any client to feel unheard or unsupported, and we are sorry that your experience left you feeling that way.

While we respect your decision regarding your review, please know that the concerns you described are being addressed internally. Your feedback is important and helps us review our processes to ensure better communication moving forward.

Most importantly, we remain focused on continuing the progress on your accounts and supporting you through the remainder of the program.

Rated 1 out of 5 stars

This company couldn’t stop harassing me…

This company couldn’t stop harassing me by texting and calling non-stop and there was almost no way to opt out of calls as they’re automated and call from a different number every time.

February 20, 2026
Unprompted review
Priority Plus Financial logo

Reply from Priority Plus Financial

Thank you for bringing this to our attention, and we sincerely apologize for any frustration this may have caused.

To ensure we are addressing the correct account, please email us directly at info@priorityplusfunding.com with the phone number that has been receiving the calls or messages. This will help us confirm whether the application was submitted directly with us or possibly through another provider using similar outreach methods.

Once we receive that information, we’ll make sure this is promptly reviewed and taken care of.

We appreciate you reaching out and look forward to resolving this for you.

Rated 2 out of 5 stars

Just a bit deceiving…

Yeah. The letter looked like they were trying to imitate a government check so that had me concerned from the start. Although it didn’t say pre approved specifically they made it appear as though I was because they knew the exact amount I needed. Nope, turned me down for the loan BUT approved from modification…which I was not interested in. They cut it short once I said that.

February 18, 2026
Unprompted review

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