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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ability to enhance online payment security and control. Many appreciate the ease of creating virtual cards with customizable limits, which helps prevent unauthorized charges and manage subscriptions effectively. The user experience is frequently highlighted as intuitive and straightforward, making online shopping and bill payments feel much safer. People also find the website and overall service invaluable for protecting their financial information and avoiding forgotten free trials. However, some customers experienced significant issues during the onboarding process, describing it as an "absolute disaster" due to extensive verification requirements and long waiting periods. A few users also reported problems with account deactivation, declined transactions, and difficulties with balance top-ups, leading to frustration and account closures.

What people talk about most

Payment

People report positive experiences with payment, highlighting the enhanced security and control it offers.... See more

Service

Customers consistently express satisfaction with the service, highlighting its value and ease of use. Many... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive interface. Many... See more

Website

Customers had positive experiences with the website, finding it easy to use and well-designed. Many reviewers... See more

Subscription

Clients share positive opinions on subscription management, highlighting its effectiveness in controlling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Privacy cards have been actually life changing. Being able to separate all my recurring payments into different cards, has greatly helped keep track of where my money is going. Settings limits, pausin... See more

Rated 5 out of 5 stars

Privacy.com has been a perfect service to help me prevent misuse of credit/debit card details. Even though many websites integrate with third-party payment processors like Apple Pay, Google Pay, etc,... See more

Rated 5 out of 5 stars

I genuinely love Privacy.com so much man. Thankfully, websites accept the virtual cards over some 95% of times at checkout. It has saved me from so many forgotten free trials and fraudulent charges fr... See more

Rated 5 out of 5 stars

This is such an amazing service. I use this on every website payment that feels even 1% shady (think healthcare practices, ecommerce shopping, restaurant reservation services, etc.) Now that I've had... See more


Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Checkout securely online by creating unique credit card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.


Contact info

  • Madison Avenue 79, 10016, New York, United States

  • privacy.com

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good virtual card service

I was looking for a service to get virtual numbers to protect myself from all the database breaches . I found privacy.com and it does so with a pretty decent free tier(12 cards a month).

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

I didn't know

I appreciate Privacy's communication and forward-thinking approach to the privacy issue. After using my credit card to buy a pressure washer from an independent retailer, and seeing suggestions from Amazon that same day for pressure washer accessories, I use Privacy now more than ever, and was very excited to see the everywhere card tool.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

extremely intrusive company

extremely intrusive company. they always know all of your bank account balances and will yell at you if it gets too low and will even deactivate your account. insane.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Contradictory and Invasive Onboarding Process

The premise of creating burner cards for online purchases to protect my main identity and account is fantastic. However, the onboarding process is so shockingly invasive that it completely undermines its core value proposition.

To verify my identity, they demanded a photo of my government-issued ID and the last four digits of my Social Security Number. This is more information than many major banks require to open a full-checking account!

The irony is painful. My whole purpose was to limit the exposure of my personal and financial data online. By forcing me to provide my most sensitive details to a fintech company that is "not a bank," they are asking me to take on a significant risk before I even get to use their service. The security benefit is negated by the privacy cost. I'm closing my account before it even began. Huge disappointment.

I'm sure hackers are foaming at the mouth to hack this site - I will be very vulnerable. My advice just is to buy Pre Paid Credit Card for small fee.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent option for temporary cards

This has saved me from so much headache with difficult to contact companies. I just pause, cancel, or reduce the limit to my card and we are good to go. Eventually, the company will realize and stop whatever they were providing you. Great way to manage your finances with limits.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Privacy has saved me thousands in fraud transactions

Privacy has really saved my bank account many times. It allows me full control of how a merchant transacts with my account. Let's face it, not every retailer/merchant is honest. Not every merchant/retailer has the security needed to protect your private details. Privacy gives you that control. I'm super grateful for them. I don't even want to think about the amount of fraud that would have hit my account if I did not use them for my daily life. Thanks Privacy!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend it to all my friends

I recommend it to all my friends. I have been using Privacy for many months now and it is my go-to service that makes me feel comfortable about shopping online, signing up for services, and putting my card down places.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

A Great Service that's a Pleasure to Use!

Not only does Privacy.com provide a very valuable service, but they also provide a very well-designed user interface that makes transactions a breeze. The tool is so easy to use, I'd like to think this is how I would've designed it myself. Intuitive, aesthetically appealing, and a pleasure to use.

August 15, 2025
Unprompted review
Rated 3 out of 5 stars

The concept is great

The concept is great, and when I am able to use these virtual cards, I have no issues. However, yesterday I learned that there are some online merchants who will not take payments from a privacy.com card. This makes no sense. They are Mastercards. The funds are there from my own bank account. It doesn't really seem very private if merchants can tell the card is virtual. I am super frustrated by this.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

I am comfortable using Privacy.

I am comfortable using Privacy instead of using my bank card to make purchases online. I have the ability to limit my monthly purchase amount and can stop the card at anytime. With all the computer hacks happening in our current society, Privacy gives me the assurance that this will not happen through their service.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fraud is nearly eliminated

They provide a service that removes 95 percent of the chance of credit card fraud. We’ve not had a single instance since using privacy regularly and consistently. Totally worth it!

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Safety Online Shopping

Privacy has changed the way I spend money online. I cannot express how much safer it has made my shopping online experience. Thank you for giving me back control of my online shopping experience!

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

I've filed a complaint with the Better Business Bureau due to Privacy.com's lack of customer support.

I've filed a complaint with the Better Business Bureau about their conduct. I've found their treatment of PRO subscription customers, appalling.
They are holding over $700 worth of refund payments i SHOULD have received from amazon from returning products - BUT NO! They frozen my account over a duplicate payment they got from a vendor whom i already paid....I tried to do as "Shawn" from support@privacy . com told me to do, which was to add a new payment source to clear the "$78 hold", which i did; low and behold, i could not pay that charge, the accounts decided to pause itself and WON'T LET ME PAY TO GET MY OWN MONEY BACK.....Criminal.

I recommend everyone stay far the heck away.

August 6, 2025
Unprompted review

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