Private Blood Tests Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and straightforward booking process, finding it easy to arrange appointments and access necessary tests. Many people appreciate the prompt delivery of results, often sooner than expected, along with helpful doctor's comments that aid understanding. Consumers also find the pricing to be fair and reasonable, offering good value for the services provided. However, some customers also noted that the booking process, particularly when arranging appointments with hospitals, could benefit from clearer instructions or more transparency before purchasing tests.

What people talk about most

Service

Consumers find service to be positive, often describing it as great, friendly, fast, and affordable, with... See more

Booking process

Users describe positive interactions with the booking process, finding it easy to book appointments online... See more

Response time

People report positive experiences with response times, with many receiving results quicker than expected,... See more

Price

Reviewers mention positive feedback about price, with many finding the services affordable and reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The blood tests are easy to book, the packages provide good cost effective way to test various things. the hospital provides flexibility and ease to find an appropriate appointment time. Sadly, my r... See more

Rated 5 out of 5 stars

The website information and the prices are fairly reasonable. I purchased a test online and was immediately sent a confirmation email including next steps. I found the test at my nearest hospital eas... See more

Rated 5 out of 5 stars

After several failed attempts to obtain a specialist blood test to determine if I don’t suffer from a blood disorder run in the family I found Private Blood Tests able to complete this test. After... See more

Rated 5 out of 5 stars

I recently booked 2 private blood tests to figure out if I have an underlying B12 and folate issue that my GP was ignoring. The booking process was amazing, I was seen the next day at a walk in clinic... See more


Company details

  1. Blood Testing Service

Written by the company

This service commenced in 2012 and enables you to request fully accredited UKAS ISO5189 pathology testing at up to 31 Spire Private Hospitals rated either Good or Outstanding by the Care Quality Commission. With Phlebotomy and our own GP referral included, samples are analysed across Spire's own Laboratory Network and results are sent straight to your inbox. This is an all-in-one VIP service, not a DIY postal kit.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(248)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and prompt results

Very pleasant staff. Procedure was quick and results were received promptly. All the specifics I asked for, were covered.
Happy to recommend the service they offer.

November 12, 2024
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Reply from Private Blood Tests

Thank you so much Mrs Clare for your five star review!

Rated 5 out of 5 stars

Straightforward and great value so far

My gender care provider fell out with its usual path lab and left me screwed for one particular blood test, while offering no help to me other than “go find another private blood test provider”.
PBT are brilliant so far. They had all my basic testing requirements, none of which were bundled up with things I didn’t need. Which meant the whole thing was £150 cheaper than I usually paid. I’m not due my results yet, but so far very happy.

Just one suggestion though and I’d recommend it to all my trans friends. Could you create a specific bundle or two for transgender health testing? It would just make me / us a little more confident that I / we have picked the right tests

November 12, 2024
Unprompted review
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Reply from Private Blood Tests

Hi Magan, Thank you so much for your great review and we are currently putting this profile together to make things easier next time!
Please can you email me at rebecca@bluehorizonmedicals.co.uk with the profiles that would be a good package to put together, so we don't miss anything. Look forward to hearing from you!

Rated 5 out of 5 stars

Straightforward and convenient

Simple booking system and a suitable hospital only a few minutes drive away. I wasn't quite prepared for the tablet/iPad registration and check-in process which could be more aligned with the initial online booking made (but wasn't a problem for me - might pose a challenge to the elderly).

November 6, 2024
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Reply from Private Blood Tests

Hi Jane, thank you for your feedback, we are currently trying to find a more simplified process but we are so happy you had found it easy enough!

Rated 5 out of 5 stars

Overall great

Lovely staff and quick results!

November 6, 2024
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Reply from Private Blood Tests

Thank you so much for taking the time to let us know and the five star review, we so appreciate this!

Rated 5 out of 5 stars

Satisfied with the process

It was a great experience. Results came back very quickly.

October 26, 2024
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Reply from Private Blood Tests

Thank you Diana, we really do appreciate you taking the time to give us feedback!

Rated 3 out of 5 stars

Service is good but the result takes…

Service is good but the result takes too long which is 3 days for a simple blood test.

November 1, 2024
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Reply from Private Blood Tests

Hi Mohammed, so sorry you were slightly disappointed with the turnaround time.
All our tests have different turnaround times depending on the process at the lab but thank you so much for taking the time to give us feedback, we really appreciate it.

Rated 5 out of 5 stars

Exceptional service from the point of…

Exceptional service from the point of taking the blood sample to the receipt of my result. The nurse at Southampton Spire hospital made me feel comfortable and at ease. The doctors comment on some of my results were informative. I wouldn't have had a comprehensive blood test like this via my normal GP. A reasonable cost for an excellent service. Thank you

October 18, 2024
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Reply from Private Blood Tests

Thank you for your positive feedback - we are delighted to hear that you found our blood testing service met your expectations from start to finish.

Please let us know if we're able to help you again.

Kind Regards
Blue Horizon Team

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service
Very professional

October 18, 2024
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Reply from Private Blood Tests

Ritu. Thank you for your feedback! We are delighted to hear that you had a positive experience with us. Providing excellent service is one of our top priorities.

Please let us know if we're able to help you again.

Kind Regards
Blue Horizon Team

Rated 3 out of 5 stars

Not overly quick

It took some while to get through to the hospital to get a day and time for the appointment and longer than suggested to get the results.

October 9, 2024
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Reply from Private Blood Tests

Hi Bob, thank you so much for your feedback and we are so sorry that you had to wait a bit longer than normal for your phlebotomy, they must have been extra busy around that time unfortunately.
We really do appreciate your feedback, good or bad so we can keep track on all our lovely patients happiness!

Rated 3 out of 5 stars

Took me 2 months to successfully book…

Took me 2 months to successfully book an appointment with the spire hospital for blood tests because they had no idea who blue horizons even was and wasn’t receiving the blood passport. I don’t know where the confusion was or if I wasn’t directed what to say to the hospital properly but every single person I spoke to was extremely confused and it was very stressful. Once I finally got the appointment and someone figured it out it went perfectly fine. Results came quickly, I would just recommend trying to streamline what patients are meant to say specifically to the spire hospitals and communicating better with the hospitals themselves because it shouldn’t take me 2 months to find someone who had any clue what was going on.

October 14, 2024
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Reply from Private Blood Tests

Hi Kaisen, we are so sorry that you had this incorrect information, my sincere apologies for that, that should not have happened.
We are glad that everything went smoothly after that confusion! We hope that you will purchase another test to have a better experience next time!

Rated 5 out of 5 stars

Good and fast

Quite accessible and straight forward. I auppose could add an estimate of when you could take the blood test before paying, but the website customer support site was very responsive so got an answer.

October 11, 2024
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Reply from Private Blood Tests

Hi Larry

Thank you for your feedback! We are delighted to hear that you had a positive experience with us.

Please let us know if we're able to help you again.

Kind Regards
Blue Horizon Team

Rated 5 out of 5 stars

Easy to purchase on the website

Easy to purchase on the website, and info sent without delay results returned within 9 days as specified making the experience easy to use, one thing I would say is the hospital we used wasn't as easy to book the appointments with I had mixed instructions on how to do it stating it had to be done on the website, in the end I had a nice lady who dealt with the appointment bookings and all was sorted.

October 10, 2024
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Reply from Private Blood Tests

Thank you for your feedback, Stephen.

We are delighted to hear that you had a positive experience with us, apart from the issue of booking an appointment which we are glad we were able to resolve for you.

I'll pass your comments on to the Medical Secretaries involved with your order and your results.

Please let us know if we're able to help you again.

Kind Regards
Blue Horizon Team

Rated 5 out of 5 stars

Blood test result come quick

The communication via email to arrange the blood test was clear and straightforward. We visited the nearby hospital for the test and were attended to promptly, with minimal waiting time. The test results were ready within a week, which was impressively quick. Overall, a smooth and efficient experience. Thank you

September 23, 2024
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Reply from Private Blood Tests

Thank you for your feedback! We are delighted to hear that you had a positive experience with us.

I'll pass your comments on to the Medical Secretaries involved with your blood test.

Please let us know if we're able to help you again.

Kind Regards
Blue Horizon Team

Rated 5 out of 5 stars

Thyroid tests

Easy to follow as was the results

September 17, 2024
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Reply from Private Blood Tests

Hi Sara

Thank you for your feedback! We are delighted to hear that you had a positive experience with us.

Please let us know if we're able to help you again.

Kind Regards
Blue Horizon Team

Rated 5 out of 5 stars

Very reliable & very quick service…

Very reliable & very quick service will definitely use this service again

September 15, 2024
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Reply from Private Blood Tests

Natasha, thank you for letting people know of your positive experience with Blue Horizon!

We are delighted to hear you had a positive experience with us.

Kind Regards
Blue Horizon Team

Rated 5 out of 5 stars

Easy and stress free

Easy and stress free way to get a blood test with complete copy of results. Grateful to be able to use this service for tracking our health.

September 10, 2024
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Reply from Private Blood Tests

Heather, thank you for your kind words. We aim to keep you informed every step of the way and we're pleased that you are happy with our blood testing service.

Kind Regards
Blue Horizon Team

Rated 5 out of 5 stars

Very positive experience

Very positive experience, was easy and simple instructions through email and very helpful friendly reception and nurse. The results were quick and in the time frame that was stated.

September 16, 2024
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Reply from Private Blood Tests

Hi Lisa, thank you for your positive feedback - we are glad to hear that you found our blood testing service met your expectations from start to finish.

Please let us know if we're able to help you again.

Kind Regards
Blue Horizon Team

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