they were thorough, some companies refused me, but this one seemed to have real Dr.s asking me extra questions to make sure I was able to have the medication. I feel I can ask anything, responses are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Very good. I have some prescription items, and the practitioner was both thorough and knowledgeable- but, equally important, also very 'human'. I appreciated that there's a dedicated person, an... See more
Company replied
My order “disappeared “ from my elected pick up point… (a large chain of shops in shops!!) Not Privatedoc fault!! After calling and speaking to a real person (not always possible these days) Natalie... See more
Company replied
As an older patient with some health issues, it was important for me to feel safe with weight loss treatment. I am so glad I chose Privatedoc as they are always prompt to answer any medical or other... See more
Company replied
Company details
- Pharmacy
- Women's Health Clinic
- Online Pharmacy
- Online Prescription Medication Vendor
- Vitamin and Supplements Store
- Weight Loss Service
Written by the company
PrivateDoc is an Online Digital Health Clinic providing safe and secure online doctor consultations for several different conditions including weight loss injections, men's health, allergies, contraception, hair loss, skincare and more. Let us look after your health from the comfort of your own home. We are here to guide you through your treatment journey and get you the right medication to improve your health. We'd love for you to join our thousands of happy customers, with our simple online process and fast delivery. We pride ourselves on going the extra mile for our customers, with a variety of support packages designed to work for you; it's what we do best. Our doctors are UK GMC registered and all of the genuine medication prescribed is dispensed from a UK Pharmacy. PrivateDoc is regulated in the UK by the Care Quality Commission.
About PrivateDoc
Written by the company
- Leading Online Clinic
- Our branded and generic medications are sourced and dispensed by a registered UK pharmacy. PrivateDoc Limited is regulated by the Care Quality Commission (CQC), and our service meets all national CQC standards.
Contact info
Unit 7, Wharfside House, IP14 1RD, Stowmarket, United Kingdom
- 0333 358 0200
- care@privatedoc.com
- privatedoc.com
4.8
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick dispenser and delivery with adequate safety protocols
The consultation is thorough to ensure the medication is correct.it includes a thorough history assessment and questions are asked if there is any ambiguity or possible risks in medicines being prescribed. I found the process easy and my prescription was approved within minutes of providing the required information. It may seem a little repetitive and frustrating at the time if there are repeated questions but this is for the safety of both the patient and dispensing team. Highly recommend and super fast tracked delivery! Will be my go to now when I can't find the medicine in my local pharmacies.
April 22, 2026
Reply from PrivateDoc
Thank you for your review Samina
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Reply from PrivateDoc
Many thanks for the 5 Star rating review Rachael
Kind regards
Min
Private Doc
Amazing service, great consultation. Aftercare and ongoing advice.
Quick Delivery
Recommend to all
April 16, 2026
Reply from PrivateDoc
Thank you so much for your lovely review Clair!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Reply from PrivateDoc
Thank you for your review Stuart
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Communication
Easy to communicate with, very responsive, and consistently helpful. I would definitely recommend them and always feel safe being treated by them.
April 15, 2026
Reply from PrivateDoc
Thank you for taking the time to leave us a 5-Star rating review Shejal
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
It was a very easy process
It was a very easy process, and even easier second time round.
April 17, 2026
Reply from PrivateDoc
Thank you Celia for your review. We hope to see you back at PrivateDoc in the future.
Kind regards
Min
Supportive
they were thorough, some companies refused me, but this one seemed to have real Dr.s asking me extra questions to make sure I was able to have the medication. I feel I can ask anything, responses are quick so I feel properly supported. Really happy with the support.
April 15, 2026
Reply from PrivateDoc
Thank you so much for your lovely review Julia!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Good service
April 10, 2026
Reply from PrivateDoc
Thank you for your 5* review Ever. We really appreciate the feedback.
Kind regards
Min
I very happy with PrivateDoc they…
I very happy with PrivateDoc they always someone to help if needed easy to call all staff very professional and helpful also the delivery is super quick love it.
April 10, 2026
Reply from PrivateDoc
Thank you so much Maria for your lovely review!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Reply from PrivateDoc
Thank you Maureen for your review. We hope to see you back at PrivateDoc in the future.
Kind regards
Min
Easy to order quick delivery and quick…
Easy to order quick delivery and quick replies to questions or help needed. I appreciate the occasional discounts offered too
Thank you private doc
April 8, 2026
Reply from PrivateDoc
Thank you so much Emma for your lovely review!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Reply from PrivateDoc
Many thanks for the 5 Star rating review Sara
Kind regards
Min
I have not received my mounjaro it did…
I have not received my mounjaro it did not my address iam not happy no one has sent me email back
Iam not happy with you service
I would like replacement or refund and send to right address
I thought 2 .5 was 167 you take 187 out of my account too Pauline Bromley 7 04 26
March 31, 2026
Reply from PrivateDoc
Thank you for your review Pauline.
I'm sorry to hear about your experience and understand your concerns regarding your order.
At this time, this issue has not been raised directly with us for investigation until now. I would like to reassure you that I will now look into this matter as a priority.
I will contact you via email with an update.
Kind regards
Min
Great service
no fuss, straight answer to my questions, straight process of my order. Thank you
March 17, 2026
Reply from PrivateDoc
Thank you Ana for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Brilliant company to deal with
Brilliant company to deal with. Quick response and delivery of medicine required. Highly recommend, thank you!
April 2, 2026
Reply from PrivateDoc
Thank you Karen so much for your lovely review!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Reply from PrivateDoc
Thank you Helen for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
Excellent.
March 31, 2026
Reply from PrivateDoc
Thank you for your review Janet
We are pleased you have enjoyed your experience with PrivateDoc.
Kind regards,
Min
Reply from PrivateDoc
Thank you for your 5* review Zoe. We really appreciate the feedback.
Kind regards
Min
The team are amazing.
The team are amazing.
Very quick to answer any questions.
Very quick delivery service would highly recommend.
March 26, 2026
Reply from PrivateDoc
Thank you so much for your lovely review Kelly!
We really appreciate your support and look forward to helping you again in the future
Kind regards
Min
Fast, reliable service
I’ve used this company numerous times now. Service is always timely and professional. Delivery to your door next day.
March 27, 2026
Reply from PrivateDoc
Thank you Mrs B for your review, it means a lot to the whole team at PrivateDoc and we do hope to see you again soon.
Kind regards
Min
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.