Private Harley Street Clinic Reviews 30

For £250, you expect a fast turnaround time. The clinic claims that 90% of their tests have a 24 hour turnaround time so I chose them over less expensive options for my covid test before a Cyprus holiday. Their test result in fact came back about 40 hours later after I had my test done at a "clinic" located in a shopping mall. The form was at least free from errors, which was a complaint in other reviews. I would dearly love to see them prove their statistics, but I doubt they could. I would strongly recommend any potential customers look elsewhere - say boots. Also, this company was ordered to reimburse it's customers after selling the same test previously for £375! In short, misleading marketing of a Randox test you could get from Randox directly for £120, from a profiteering outfit - avoid!

There was a mixup with my appointment and they were happy to see me anyway. All people who work at this place are professional and friendly. Never great having to be at the doctor's office, but they make it easy as it can be

Got the report on time. Good facility and service.

Ordered a same day COVID test kit...but they didn’t bother to send it until the next day. So I had to arrange an alternative. Despite not getting what I paid for, they wouldn’t arrange to collect it or give me a refund. Still waiting.

Brilliant service. So patient. Because I had problems with flights and timing for a Covid test to travel I cancelled my original appointment and changed to a postal self-test. Then I had to go there anyway for a drop-in test. Very kindly reimbursed me for my cancellations as well. I can’t recommend enough. It is expensive but you get what you pay for. Oh, and the swab-taking was easy. Better than when I did one for myself months ago!!

Very efficient, excellent service. Not the nicest of tests to have but was done with care and gentleness

I used this clinic for COVID test advertised as next day test results at the time, it cost £250.
I travelled to London from Scotland to get the test on Monday morning 9 am for a Wednesday night flight.
The results never appeared till 9 pm Wednesday night meaning I missed my once weekly flight and a week of work and needlessly paid to stay in London all week.
To be fair to the clinic they did the test ok but the lab they sent it to was very busy and I was partially refunded my fee but it cost me a weeks work plus expenses.
Eventually took test in Paris for €73 had the results in 6 hours.

I had a very stressful experience whilst using this company to have my Corona Virus test, which enabled me to fly back to Kuwait.

The booking itself was smooth, and even the arrival at the clinic and the lady who took both the nasal and the throat swab.

However, I paid £250 for a 24 hour turnaround. I took the test on Thursday afternoon, so should have had the results on Friday afternoon. Friday afternoon came and I still did not receive my results. I emailed, and was told they were on their way. I waited. Still nothing as the evening went on. There is no emergency number to call. My flight was the following morning, Saturday at 10.40am. I needed the certificate to check in 4 hours before. I continued to email to be told just to wait. I wasn’t able to get any sleep, as I still did not have the result until it finally arrived at 4am on the morning of my flight. A very very expensive and stressful experience. I would not recommend getting tested for a fit to fly certificate with this company.

I have ordered twice from this company and twice not received the test. The first order was for a Coronavirus swab for £375. The company said they were overwhelmed and to be patient, I said I was happy to wait. I was refunded after 3 weeks of it not arriving with everyone else.

The company then released home testing for antibodies. I ordered 2 tests, stupid to trust the company again I know to order a second time, I followed the instructions. I ordered within the hour of them being released. I was then told they weren’t being posted, I had to get a second refund. But at the time they were still being advertised for sale.

My relative also ordered and to date still hasn’t been refunded.