Private Internet Access Reviews 10,894

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, high speeds, and excellent user experience, noting its effectiveness in maintaining privacy and security. Many appreciate the intuitive and user-friendly interface, along with features like port forwarding and a wide selection of servers. The pricing is frequently highlighted as affordable, especially for multi-year subscriptions, making it a great value. However, some customers also noted occasional issues with website functionality, experiencing difficulties or finding it less polished than other aspects of the service. A few users also mentioned that while the service generally performs well, there were instances of limited transfer rates on certain distant or even nearby VPN servers, although this was not a consistent experience.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use, fast connection speeds, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability and speed.... See more

Technology

Reviewers highlight positive aspects of technology, praising its reliability, high speeds, and broad... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers praise the interface, finding it... See more

Price

People report positive experiences with price, often highlighting its affordability and great value. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work general... See more

Rated 5 out of 5 stars

Their VPN gateways are genuine and legit. They stay strong undetected by any geofencing systems/trackers. This is the utmost essential feature for me and PIA has been making my day, everyday for a fe... See more

Rated 5 out of 5 stars

Excellent product complimented by excellent Customer Service. Instructions are simply explained. When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' bu... See more

Rated 5 out of 5 stars

I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn... See more


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very disappointed

Very disappointed. I used their OpenVPN Config generator, but after a couple of hours of trying different combinations, it still would not connect. Support could not help and said it had to be "escalated". It may take some time, they hinted.

For Linux uses, don't just supply a script. SImply create a flatpak for your app. It will work on any linux distribution and the extra traffic you will receive from the Flatpak store will be worth the couple of days it will take to create one. If you type VPN into the Flatpak store, the only one that comes up is Surfshark.

Also, no wireguard support. PIA used to be the best VPN. What happened to it?

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great price and service

Great price and service. There are plenty of servers to choose from and PIA has port forwarding. PIA for life! :)

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Resolution and response to questions…

Resolution and response to questions are usually what makes or breaks my level satisfaction with a end of familiarity with VPN's and my interactions with the team responding eliminated all me questions and concerns in an understandable way and quickly. That's not as common as I hope for. Keep up the good work!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

This service is great for the price

This service is great for the price and supports port forwarding I just wish the dedicated IP could be changed be very careful with the location you set it on because not all locations support port forwarding aka the entire US doesnt

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer serrvice

I was completely clueless as to how to use this service. Once I understood it couldn't have been easier and I've used it without any problem. But to get me there, their agent spent TWO HOURS patiently taking me through the necessary stages until I finally grasped what I needed to do. I can't speak too highly of their service. Dave

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and I trust it

Reliable and I trust it. Been using PIA for years and it works well on all the devices and operating systems I've tried and has a good user experience for using it.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great VPN and Dedicated IP

Private Internet Access VPN has worked great for me for many years. It just works, and the servers are very fast, reaching just below my 1GB fiber connection around 800Mb/sec or so. I also have a Dedicated IP address with them, so check that out too!!

January 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look