Privateinvestigator Reviews 51

Laura’s help and valuable advice was fantastic
She was and still is there for us
Her professional approach and understanding to our needs were first class
I cannot recommend them highly enough
She explained every step of the process
Thank you
JF

Need help tracing a car registration number that did a hit and run in a shop car park.

I had the number plate from the shop's CCTV clearly showing the car reversing into my vehicle, causing over £2000 of damage.

They traced the registration number, and I pursued the person, and my insurance company sorted the claim so I didn't have any negative effect on my no claims.

Thank you!

The service was excellent! They explained exactly what they were going to do - then did it. They were 100% successful - and quick.
Thoroughly recommended!

The services was very rapid and appreciated the courteous professionalism, I would say although they are st the higher end of the pay scale, they were very efficient and completed my request very professionally. I would recommend

I contacted Privateinvestigator for a family matter and was impressed with their rapid response and professionalism. Despite being expensive, their services were efficient and effective, providing us with the results we needed quickly. While not everyone had perfect experiences, my encounter with Laura and her team was positive, making them a company I would recommend. Overall, a reliable service with some room for improvement in communication. Four stars.

I used the services of PI recently. Firstly, I was extremely happy that they could assist so quickly and secondly, that they were able to obtain all the information I required. They are absolutely lovely on the telephone, from Marie at the start, then Laura to the finish. The PI provided updates along the way, via a WhatsApp group they set up. I also received a full report of the case. I would definitely use their services again and I would definitely recommend. Thank you very much!

Used Private Investigator before, and now need to trace a bad debtor, they traced the individual and also served a summons for me.

The case went to court and the money was recovered, thank you for all your help! Professional service and polite helpful case manager.

Professional and reassuring experience at a difficult time. Would highly recommend.

This was a first for me, a family matter. I also made my first call at 6pm for surveillance from 8.00 am the following day. It happened! Laura and her team were professional, empathetic and very efficient. It was expensive but well worth it. They get results and quickly. I would not hesitate to recommend their services.

Laura and her team , were very professional, nothing was to much trouble, kept us updated on investigation, highly recommend

I actually called them from Canada to help my sister. They helped to prove everything we needed to help her get child maintenance, that her ex was working under the table. They responded fast, were extremely professional, and the technology they used was great. It wasn’t cheap but saved us quadruple what we spent in court fees, not to mention time. I would highly recommend them again.

Made contact again for a refund and asking for their complaints procedure. Their terms and conditions are commital from the instance you make payment. They say you can cancel but you are committed from the time of signing their contract as they start the investigation as soon as you put the phone down on them! This means that you lose your cancellation rights straight away. In reality, this company commits you to paying with no refund available and their ability to deliver results is very poor.
Even though I challenged and asked for a response to the results I had found openly from Land Registry, no acknowledgement of this in their response to my complaint!
They just keep sending me back to their terms and conditions.

Very rude people answering the phones. Called up to ask if they could help identify some people for us to do with a death of a family member. They said they cant. We asked why, in a nice way, just want to know why as we will be asking others, and no explanations given why they wont help just a very rude reply from two different people. One just hung up on us, the other was very sarcastic when we told them they should not speak to customers in that way. Very rude and unprofessional. Would not even give us their own name due to "data protection". Strange manner of dealing with customers if its a legit company.

I contacted this company to serve papers. Having never dealt with this situation before, I was guided through the process in such a lovely way by Laura, which put me at ease. It was quick and easy and the communication was second to none. I’m very pleased I chose this company. The process server Matt also did his job remarkably well, he was calm, confident and the ideal person to de-escalate a situation and get it done.
I would recommend this company.

I originally contacted the company and spoke with Marie who came across very knowledgeable and caring. After speaking with other agents I decided to use PD Consultants.
I was appointed Lois who was
my case manager who I found professional and kept me informed from start to finish and was always available if needed.
I would like to say a big thank you for all your help and would
100% definitely recommend 🙂

Professional discrete and quick thanks

Very easy to deal with.
Also they talked me through everything and explained the process.
Would highly recommend using them

This company operates as PD Consultants and as Privateinvestigator - they told me this on email and the names of the individual's dealing with cases are common between them and on the reviews shown here. I am puzzled by the 31 5 star reviews shown here as my experience was 1 star.

I wanted an investigation into a landlord who was very difficult to trace. I provided all relevant information on the person from companies house. They told me the research would provide

A Full home address search: any co-
ownerships, any buy-to-lets, properties linked to the individual in anyway. If there is a mortgage on the property. This will give you information and assets. Any information of any cohabitation with any 3rd party at the property and if they have cohabitated with any individual.

I paid £1,400 up front, and what I got two weeks later was a credit report showing any individual with a credit history who had used any of the addresses registered to the landlord....
The report missed the specific residence in which I was interested and had few of the details promised above.

When I questioned the quality of the report i was told on email

Thank you for your email, As per your Receipt of order as agreed we state that we to attempt to establish the searches that you wish for us to conduct. (THIS IS NOT TRUE - THEY TOLD ME WHAT THEY WOULD DO AS SHOWN ABOVE.. I DID NOT REQUEST SEARCHERS, I ACCEPTED WHAT THEY OFFERED)
We also like to make our clients aware within your Receipt of order that PD Consultants UK Ltd can only report information that is available at the time of the investigation this information could also be reconfirming information given to us by yourself and therefore we make you aware that we cannot guarantee any results from this investigation
THIS IS A POOR RESPONSE. THE MAIN RESIDENCE IN WHICH I WAS INTERESTED HAD A MORTGAGE IN THE TARGET'S NAME, AND HE HAD FILED A NUMBER OF PLANNING APPLICATIONS TO THE COUNCIL FOR THIS PROPERTY

I thus feel misled. What was offered was not delivered. Using a pin secured webSite to access emails felt almost like setting stage, trying to make the work they did seem secretive, requiring 'confidential' transmission.

I feel misled, and that i paid a lot of money for a credit check. I would not recommend either company based on my experience

You couldn't get a more perfect service, from start to finish. Amazing, professional, caring, positive attitude and went beyond meeting the needs. Took on board and grasped the importance of the issue, excellent customer care skills, couldn't recommend anymore highly. 100% positive feedback

Great service from Laura, excellent communication