Really easy to book and I got an appointment within half an hour. The doctor was lovely, listened to me, asked plenty of questions and helped sort out my medication. Really happy with the service. I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant service when our NHS doctor couldn't see my daughter for a month and we was desperate for a GPs advice they could speak to us within an hour and was very thorough and didn't rush us at all... See more
Company replied
I’ve had an overwhelmingly positive experience with Private Medical Clinic. I was able to book my first appointment within a couple of hours, and every interaction with the admin team has been ver... See more
Company replied
This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more
Company replied
Company details
Written by the company
Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.
Contact info
88 Hagley Road, B16 8LU, Birmingham, United Kingdom
- 01217980729
- hello@privatemedicalclinic.co.uk
- privatemedicalclinic.com
4.4
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late callers beware!
The service was good until the deliverance of a code to obtain medicine from the chemist. We had to wait ages to get the code although we paid readily, this meant that by the time the code was sent, the chemist was closed.
September 28, 2026
Unprompted review
Reply from Private Medical Clinic
Good morning,
Thank you for taking the time to share this, and I'm sorry for the delay with your prescription code. We know how important it is to get your medicine sorted quickly, so having to wait and then finding the chemist closed is really not the service we want to give.
We're looking into why the code was delayed so we can tighten up the process. If there's anything we can do to help resolve this for you, please get in touch at 0121 798 0729.
Thank you again for the feedback.
Lauren
Clinic Administrator
An absolute rip off
An absolute rip off. Booked a telephone appointment for 4:45pm on a Saturday. Over thirty minutes past the appointment time, no one has called and their phone lines apparently shut at 1pm on Saturdays so now I can’t get ahold of anyone until Monday. Do not use this service.
September 26, 2026
Unprompted review
Reply from Private Medical Clinic
Good morning Alex,
Thank you for your feedback. I'm sorry we missed your appointment time and that you had no way to reach us afterwards, that's not acceptable, and I understand why you're frustrated.
Please contact us at 0121 798 0729 so we can look into what happened and resolve this for you.
Sincerely,
Lauren
Very good and made me feel comfortable…
Very good and made me feel comfortable and went through everything without feeling rushed
September 26, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Harriett,
Thank you so much for the kind feedback! We're so glad you felt comfortable and that everything was explained without feeling rushed, that's exactly the experience we want for everyone. We really appreciate you taking the time to share this!
Kind regards,
Lauren
Clinic Administrator
Kishan was great
Kishan was great , very thorough and informative. Would recommend him highly. Thank you for helping me :)
September 25, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Lizzie,
Thank you for the lovely review! We're so glad Kishan took great care of you. We'll share your kind words with him, thanks for the recommendation!
Kind regards,
Lauren
Clinic Administrator
RIP off
RIP off, hidden extra fees of 4 day antibiotics, cost me £25+17 =£42 for antibiotics plus £50 just for consultation. The dr called me 20mins late! Avoid ! Had better service from cheaper providers with no hidden extra costs! Website hides costs well. Taking advantage of sick ppl! Daylight robbery!
September 25, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Nadia,
Thank you for taking the time to share this. I'm sorry to hear you felt the costs weren't clear and that your appointment was delayed, neither is the experience we want for our patients.
Consultation and medication fees are listed on our site, but your feedback has been taken on-board.
Sincerely,
Lauren
Clinic Administrator
Simple and efficient process with very…
Simple and efficient process with very friendly helpful staff. Would recommend :)
September 24, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Lloyd,
Thank you for your kind review! We're so pleased to hear the process was simple and efficient, and that our staff made you feel welcome. Your recommendation means a lot to us! We'd be happy to help you again anytime. 😊
Kind regards,
Lauren
Clinic Administrator
Horrible hidden fees!!! Avoid!
I’ve used multiple private GP services in the UK and have never encountered anything like this.
After paying for the consultation, I was told I would need to pay an additional £100 just for a referral and another £25 for a prescription the GP was about to issue.
These charges were not clearly disclosed before booking. This is not standard practice in my experience with private GPs, and there was no reasonable way to anticipate such substantial extra fees.
Had this been made clear upfront, I would never have booked the appointment.
Extremely poor transparency and a very disappointing experience.
September 24, 2026
Unprompted review
Reply from Private Medical Clinic
Good morning Denis,
Thank you for your feedback. We've responded to you directly by email regarding your concerns, and we're reviewing how our fees are displayed at booking to improve transparency.
We appreciate you taking the time to let us know.
Kind regards,
Lauren
Clinic Administrator
Reply from Private Medical Clinic
Hello,
Thank you for taking the time to leave us a review! We're delighted you had such a positive experience with our GP clinic. We look forward to welcoming you back whenever you need us.
Kind regards,
Lauren
Clinic Administrator
Really easy to book and I got an…
Really easy to book and I got an appointment within half an hour. The doctor was lovely, listened to me, asked plenty of questions and helped sort out my medication. Really happy with the service. I would highly recommend them and wouldn’t hesitate to use them again.
September 21, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Miss Spark,
Thank you so much for your wonderful review! We're delighted to hear that booking was easy and that you were seen so quickly. That's exactly the kind of care we aim to provide! Your recommendation means a lot to us, and we'd be happy to help you again anytime. Take care!
Lauren
Clinic Administrator
Highly recommend!
I never review anything on here but I feel like I have to..
I made an appointment with a GP to go over some blood results I had done because I wasn't feeling myself.
Not only did my over-the-phone appointment go over the allotted time slot I had, I also received a call back from the GP 10 minutes later in which he recommended me something else I should do to start feeling better.
It really gave me some hope and security knowing that the GP didn't just end our call and go to the next patient, he cared enough to help me beyond what he was obligated to do.
I highly recommend this service! 10/10 from me.
September 23, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Cameron,
Thank you so much for taking the time to share this, especially knowing you don't usually leave reviews. That makes it mean even more to us.
We're really glad to hear that your GP took the time to not only go over your blood results but also follow up with an additional call to help you feel better. Going the extra mile for our patients is exactly what we aim for, and it's wonderful to know that came through in your experience.
We hope you're starting to feel more like yourself, and please don't hesitate to reach out if there's anything else we can do for you.
Take care,
Lauren
Clinic Administrator
Spoke with gp but feel the medication…
Spoke with gp but feel the medication prescribed was not adequate .
I ended up in a very unwell state of mind I was scared and desperately needed more help.
September 22, 2026
Reply from Private Medical Clinic
Good afternoon,
Thank you for your feedback, and I'm very sorry to hear how unwell you became.
Prescribing decisions are made at the doctor's clinical discretion, based on their assessment at the time, but we fully recognise that this can sometimes feel inadequate to the person living through it, and that clinical judgement and patient experience don't always align.
Your feedback has been shared with the clinical team. We're sorry we didn't get this right for you, and we'd welcome the chance to help.
Kind regards,
Lauren
Clinic Administrator
Excellent
Have used this service several times while in the UK absolutely excellent in every way! Sucks when traveling to get sick this clinic goes above & beyond to get you feeling better!
Highly recommend!
September 22, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Marnie,
Thank you so much for your wonderful review! We're truly grateful that you've trusted us with your care on multiple occasions during your visits to the UK!
Thank you for the high recommendation, and we hope your future travels are healthy ones. (Though we'll be here if you ever need us again!)
Warm regards,
Lauren
Clinic Administrator
Reply from Private Medical Clinic
Good afternoon Idris,
Thank you for taking your time to leave us a review! We are delighted you were happy with the service provided.
Kind regards,
Lauren
Private Medical Clinic
helpful doctor who listened
Lovely helpful doctor who listened to me and what I wanted ....and then? Then added his expertise and gave me what I actually needed ....which was even better .
September 21, 2026
Reply from Private Medical Clinic
Hello Simon,
Thank you so much for this lovely review! We're delighted to hear that the doctor truly listened to you and took your wishes into account. That's precisely the kind of care we aim to provide.
We're so glad it turned out even better than expected, and we truly appreciate you taking the time to share your experience. We're here whenever you need us!
Kind regards,
Lauren
Private Medical Clinic
Excellent care if NHS services unavailable
I am visiting Scotland from the US. Shortly after arrival, a sinus infection started up and was steadily worsening. I was unable to find care. My daughter located PMC online, called and scheduled a phone appointment for the following morning - a Sunday morning. Mr. Kishan Mariana called at the appointment time. He was kind, thorough, and professional. After assessing symptoms he arranged for a prescription through Signature Rx. We went to Boots and it was filled with no fuss. Within 24 hours I was feeling substantially better- thanks to the care received (and the medication to be sure). I am so grateful for the care offered by Mr. Mariana and PMC.
September 20, 2026
Unprompted review
Reply from Private Medical Clinic
Good afternoon,
Thank you so much for taking the time to leave us this wonderful review!
It's great to hear that Dr Mardania was kind, thorough, and professional, and that the prescription process through Signature Rx was smooth and hassle-free.
We're grateful for the opportunity to care for you and wish you a speedy recovery and a wonderful rest of your time in Scotland. Should you or your family ever need us again, we're here to help!
Kind regards,
Lauren
Private Medical Clinic
Very professional experience
Very professional experience. The doctor asked many questions about my medical condition, medicines taken, symptoms. Prescribed an antibiotic. Sent Rx to my email. Suggested I follow up to when I return home to my country. A very good experience.
September 20, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Joan,
Thank you so much for taking the time to share your experience! We're delighted to hear that your visit was such a positive one with our Doctor. We believe that kind of careful attention is essential to good care.
We're glad the prescription process was convenient for you.
Wishing you safe travels and continued good health, and we're here should you need anything in the future!
Kind regards,
Lauren
Private Medical Clinic
Brilliant service when our NHS doctor…
Brilliant service when our NHS doctor couldn't see my daughter for a month and we was desperate for a GPs advice they could speak to us within an hour and was very thorough and didn't rush us at all
Will definitely be using again
September 17, 2026
Unprompted review
Reply from Private Medical Clinic
Hello Natasha,
Thank you so much for taking the time to leave such a kind review. We are delighted to hear that we could help when you were in a difficult situation and needed urgent advice for your daughter.
We are also pleased you could see a Doctor within the hour when you were feeling desperate.
Thank you for saying you will use us again. We look forward to being here for you and your family whenever you need us.
Lauren
Clinic Administrator
Private medical Clinic
Reply from Private Medical Clinic
Hello Sophie,
Thank you for the 5-star review! We're so pleased you had a positive experience at our private GP clinic. We look forward to welcoming you back.
Kind regards,
Lauren
Clinic Administrator
Reply from Private Medical Clinic
Good afternoon,
Thank you for the 5 stars! We're delighted to hear you had such a great experience at our private GP clinic. We look forward to caring for you again.
Kind regards,
Lauren
Clinic Administrator
Great I was desperate for migraine…
Great I was desperate for migraine medicine.
Website I felt wasn't very clear on how much prescription would be in total, but definitely worth it.
Would do again, but would budget a bit more for prescription costs
September 14, 2026
Reply from Private Medical Clinic
Good afternoon Hannah,
Thank you for your feedback! We're glad we could help you get your migraine medicine. We hear you on the prescription costs not being clear upfront, unfortunately it is the pharmacy that sets the costs. Thanks again, and we look forward to helping you next time!
Kind regards,
Lauren
Clinic Administrator
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.