Prizeautos Reviews 20

Very helpful and car was delivered. Went above and beyond to assist me.
Thank you.

Communication was spot on , wasn’t appointment only like most car dealers , seen me at the drop of a hat , car was cold and allowed me to have a good look round and test drive alone with my
Partner

Gave me a fair price for our Px which wasn’t in great condition

Car was as described , very reasonably priced and 6 months warranty

We visited and bought same
Day with no hassle or admin would highly reccomend !

One of the best trusted and super helpful

The car was delivered to my home on day arrange. Car looks better than in the photo's. The gentleman who delivered the car was very polite and friendly not pushy at all. Took car on test drive all ok. Made several inquiries prior to having car delivered no problem answered all my inquiries. Brilliant would recommend.

Excellent service from start to finish. Would deffo use again

Bought a car today from prize autos. First time buying a used car and the experience was easy and simply. First, communication from emails were quick and efficient and answered all my questions. When we arrived at Prize Autos we were left to look around the car and take it for a test drive on our own which was lovely. Car was super clean and tidy and exactly how it was displayed on the website. All documents were given to us and all correct. Car is perfect a great value for money.

Absolutely brilliant customer service from Michael. I recently purchased an F-Pace on finance, and the team made the entire experience completely seamless. They gave me plenty of time to thoroughly inspect the vehicle and take it for a test drive. Not only did they offer me a great deal on the car, but they also upgraded my warranty cover at no extra cost. Overall, brilliant service will definitely be using them again in the future.

I actually blame my own stupidity for the awful experience that I have had with this company. I should have listened to the warning bells going off in my brain when 'Michael' would only communicate via WhatsApp and phone. However, I still went ahead and bought the car.
1 star is awarded for the delivery of the vehicle by a third party, which arrived when they said it would.
Within a day, the coolant warning light came on and had to go to the nearest garage. That was the tip of the iceberg. Two months of misery followed. Basically, the car turned out to be a heap of junk with a huge list of major faults that cost me in excess of £2,000.00 to repair. The 'warranty' that came with the car was worthless as they only cover new faults, not existing ones.
I suspect that 'Michael' possibly knew this. After all, he 'promised' to send me a receipt via email. Guess what - It never arrived, despite me repeatedly asking for it!
My advice? Don't do it. Whatever you do, don't use this garage.

Amazing kind, very quick and helpful with delivery. Would recommend. Thankyou so so much!

Amazing customer service, very transparent with the cars history and answered any questions I had.

Would highly recommend for anyone looking at getting a new car

Michael was incredibly friendly and helpful when buying my new car.

I've bought many cars in my time from various car dealers and have to say these guys set the standard other dealers need to follow. I found them Honest, helpful, and very polite. I never once felt pressured at all to make a decision. In fact they encouraged me to take my time and be sure, even though the car sold itself anyway. I will 100% be recommending Prize auto to my friends. Thanks guys and keep doing what you do.

Lovely customer service approach. Car was as mentioned. Drove smoothly and everything went well.

Micheal was very supportive and helpful whilst looking at the car.
He gave myself space to look over the car and showed all the paperwork involved in the car and was a very helpful chap would highly recommend

Very professional experience from the first contact to even after the purchase.

I had to travel from Devon, and arrived after hours, but they were very helpful and stayed till I arrived, the car was clean and presented perfectly.

I was well informed about what had been done recently to the car (new tyres etc)
It came with a 3 month warranty and 12 months breakdown, so that was a bonus!

100% recommend!

Really happy with the car and the service

0 stars for this dealer goes by the name of Micheal, bought a Land Rover discovery from this very dishonest dealer. Viewed the vehicle in a shody car lot with no signs or office. However given the car condition and price got the finance company to send money over the next day promised to deliver the car and that’s when excuses and lies started first it was transporter which turned up wasn’t big enough to load car even though he knew what car he was sending, promised to resend out next day after calling numerous times for a update, he then told me the car transporter let him down! He then proceeded to drive the car down to me, shortly with a phone call saying light has come on the dash and he will be turning around. He then promised on numerous occasions the car is being repaired over a week later he failed to deliver the car! I then called the finance company to cancel transaction he has now taken nearly two months to return money to the finance company which he has done in dibs and drabs as he probably spent the money. This man has put me in financial difficulty as the money still hasn’t cleared and I am paying monthly payments for a car which I didn’t get delivered in as promised. Stay far far away from this rouge trader!!!

Excellent car dealer Cole was very polite and professional
I bought a car from them this weekend as a surprise for my mum
She is over the moon with the car
I had the car delivered as couldnt get to them to pick it up
They only charged me for delivery
The car was then delivered
I was then able to test drive the car and look it over
I was very happy with the car it was exactly as described and listed
Then full payment was taken
The paperwork was all sent by the end of the day
Highly recommend these guys
Thankyou for an easy and pleasurable
Purchase

Would give it zero stars,if I could! Purchased a car on finance that was meant to be excellent condition that was delivered. Car arrived with heavy cosmetic damage to the inside. Arranged for independent local garage to carry out check of the vehicle, as smoke was entering the inside, and the results were shocking! Despite having a brand new MOT, the tyres were classified as dangerous, oil and water leaks all over the engine bay and zero service history apparent (despite stating there was in place). Returned under distance selling but money still not returned to the finance company. Tax promised to be taken out to backdate what has been paid - also awaited.
This is a very tricky seller - avoid at all costs!

*to expand on the refund, following response from the company below, the money was returned to the finance company over 8 weeks later - and seemingly only as debt proceedings had to be initiated by the finance company for return of the funds.

The car they tried to sell to me was dangerous. Condemned by a local independent garage. This is one dodgy seller.