Paula Rosa Manhattan Reviews 361

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and efficiency, often highlighting their willingness to go above and beyond. The service provided is frequently described as excellent, with many people appreciating the meticulous attention to detail and the high quality of workmanship, leaving spaces clean and tidy. However, some customers were dissatisfied with the product quality, noting issues like peeling door wrapping and cabinet swelling after a short period. A few other people also felt that the warranty period offered was too short, raising concerns about the product's long-term durability.

What people talk about most

Staff

Customers consistently report positive experiences with staff members. Reviewers frequently praise... See more

Service

Consumers find service to be positive, highlighting the professionalism and efficiency of the technicians.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the stunning, sleek, and... See more

Product

Clients share ambiguous opinions on product quality. Many customers are delighted with their kitchens,... See more

Based on these reviews

Rated 5 out of 5 stars

Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... See more

Company replied

Rated 5 out of 5 stars

Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he w... See more

Company replied

Rated 5 out of 5 stars

We just had Clive (service fitter from Somerset) head over to help with our snags in our new build. Top bloke, really friendly and professional, and went above and beyond to get our kitchen up to scra... See more

Company replied

Rated 5 out of 5 stars

We had the lovely Kieran fit our additional kitchen cupboards this morning. He did a fantastic job. Was extremely friendly and courteous. Arrived on time and kept his workspace very clean, also cleani... See more

Company replied


Company details

  1. Interior Fitting Contractor

Written by the company

At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.


Contact info

4.8

Excellent

TrustScore 5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clive came to fit new doors to our…

Clive came to fit new doors to our integrated fridge freezer. It was a tricky job for him and he had to do some additional unexpected work to get the job done.
Clive was absolutely amazing and went to a lot of extra effort for us to make a really professional job.
He also adjusted some hinges so that our existing cupboard doors shut smoothly and neatly
Thank you Clive!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Pride in their Work - Martin

Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he went along, very polite to talk with so I could understand what was being done and cleaned up afterwards. Just what you want when you’ve traded men in. One that have respect for your home and pride themselves in doing the job properly.

February 19, 2026
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Rachel,

Many thanks for your review - we really appreciate the feedback for Martin, which i've shared with the team.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Kevin and Dave

Kevin and Dave both polite, tidy and respectful of my property. Exceptionally pleased with their work. I would heartily recommend them both as pleasant and effective team. Great job!

February 3, 2026
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Donna,

Many thanks for your review - its great to hear that Kevin and Dave worked so well together and the outcome was to your satisfaction.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Great workmanship

Clive had been here a couple of weeks ago and returned today finishing a superb job. He’s fantastic, kept everything clean, easy to talk to and worked with efficiency.
Thank you Clive and Paula Rosa

January 28, 2026
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Denise,

Thats great to hear - we really appreciate the feedback, i'll make sure to share this with Clive and the team.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Small kitchen with little natural light

My apartment is in a basement with very little natural light, and the kitchen is tiny (just 2.52m x 2.39m), so there was absolutely no room for error. Getting the design and colour choices right was crucial—and PRK absolutely nailed it.
I chose the Manhattan range in Matte Dove Grey with a suede-finish Silestone worktop, and the result is stunning. The subtle contrast, combined with the smart layout of the units and appliances, has created a perfect working triangle and makes the space feel so much bigger and brighter than I ever thought possible.
Although I had a clear vision from the start, it was incredibly reassuring to have expert guidance along the way, especially when it came to health and safety considerations.
I’m absolutely delighted with my kitchen. It’s sleek, practical and, most importantly, beautiful.
Thank you, PRK!

February 28, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Good Afternoon Mrs Bowes,

Thank you so much for such a thoughtful and detailed review. We’re absolutely delighted to hear how happy you are with your new kitchen.

Designing a basement kitchen of that size is always a challenge, so it’s wonderful to know the Dove Grey and the Silestone worktop have transformed the space into something that feels brighter, larger and works perfectly for you.

It was a pleasure working with you and supporting your vision, particularly in ensuring everything was designed with both practicality and safety in mind.

Thank you again for choosing PRK—we hope you enjoy your beautiful new kitchen for many years to come.

If there is anything we can do to support in the future, please don't hesitate to reach out to the team.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Great job

Kevin fulfilled the job, was very professional

January 28, 2026
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Shelley,

Thats wonderful to hear, i'll be sure to share this with Kevin and the team.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Tracey was so great to communicate…

Tracey was so great to communicate with, she picked up the design I wanted perfectly.
Martin was really professional and lovely whilst installing the unit.
I couldn’t rate my experience more highly with both Tracey & Martin from Paula Rosa

January 13, 2026
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Katie,

That wonderful to hear - i'm happy Tracy has been able to design your extras to your satisfaction, and Martin's fitting was so professional - i'll make sure this feedback is shared with them.

If there is anything we can do for you in the future, please don't hesitate to reach out to the team.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Martin is a fantastic professional

Martin has now fitted kitchen cabinets and a peninsula in my property, I can’t recommend him enough, he’s so thorough and professional, takes great care of detail, and is the only person that worked at the property and has not damaged or been negligent towards the walls, or other surfaces. Paula Rosa are lucky to have him on their team.

January 12, 2026
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Mariana,

Thats wonderful to hear - we really appreciate the feedback and kind words for Martin, he really is one of a kind, and we are luck to have him as a colleague.

If there is anything we can do for you in the future, please don't hesitate to reach out to the team.

Kind Regards - Dan - Customer Experience

Rated 5 out of 5 stars

Professional, pristine works by Martin

Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal suits under all plinths. Martin went the extra mile, fitting these correctly, which was not done before. Our kitchen now looks complete and pristine. Martin is always kind, professional, friendly, and goes the extra mile for customers. I cannot recommend him enough. Thank you!

December 22, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Mr Smith,

Many thanks for taking the time to leave such a wonderful review for Martin, we really appreciate the feedback and i'll make sure he is recognised for his work!

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Martin came this morning to repair an…

Martin came this morning to repair an under cupboard light for me. Lovely guy, very friendly, felt very comfortable having him in my home.

December 22, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Michiela,

Thats great to hear - glad we could get it sorted before Christmas, and Martin put you at ease - i'll make sure to share this with the team.

If there is anything we can do for you in the future, please dont hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Martin did an excellent job replacing…

Martin did an excellent job replacing our kitchen pantry. He was extremely professional, punctual, and paid great attention to detail throughout the work. Everything was fitted perfectly and left looking neat and solid.

December 19, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Zak,

Thats brilliant to hear, the feedback is very much appreciated and i'll be sure to share this with Martin and the team.

If there is anything we can do for you in the future, please dont hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Kevin and Clive did a top job…

Kevin and Clive did a top job re-fitting the kitchen worktops with very neat joints between the different panels.

December 17, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Tom,

Thats great to hear - very happy that everything was done to your satisfaction - we really appreciate the feedback which i'll share with the team.

If there is anything we can do for you in the future, please dont hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Kevin came out to the house and did a…

Kevin came out to the house and did a fantastic job in the kitchen!

December 8, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Ryan,

Thats great to hear, we really appreciate the feedback and i'll be sure to share this with Kevin and the rest of the team!

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Very professional visit from Martin who…

Very professional visit from Martin who fitted a new door on our dishwasher. Very pleased.

December 8, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Ellie,

Many thanks, we appreciate you taking the time to provide the feedback which is always great to hear!

I'll be sure to share this with Martin and the team.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

The new kitchen units have exceeded our…

The new kitchen units have exceeded our expectations in complimenting the existing units, we have so much more useful space. In addition, the carpenter, Clive did an excellent job of fitting the units, is a very professional and skilled individual with a very pleasant manner and also assisted us with some minor repairs to our existing units. I fully recommend Paula Rosa Manhatten and Clive to any perspective customer

December 5, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi Keith,

Thats great to hear, we really appreciate the feedback for Clive which i'll share with the team!

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

Rated 5 out of 5 stars

Martin was extremely accommodating and…

Martin was extremely accommodating and friendly. I was running late to my appointment, but he kindly waited for me. He talked me through each stage and checked in regularly to ask for my opinion. Very pleased with the result. Highly recommend. Thanks Martin!

December 2, 2025
Unprompted review
Paula Rosa Manhattan logo

Reply from Paula Rosa Manhattan

Hi There!

Many thanks for your review, we really appreciate the feedback and the kind words for Martin - i'll make sure to share this with him and the rest of the team.

If there is anything we can do for you in the future, please don't hesitate to contact us.

Kind regards - Dan - Customer Experience

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look