Pro Shrimp Reviews 

plants arrived dead but received a full refund eventually.

Fast delivery. However, first 2 tanks turned up damaged due to poor courier handling. Customer service excellent both times and new tank sent out really fast. 3rd time packaged with extra protection and arrived fine and all set up. Very prefessional and impressed with the time it took to get rectified. Couriers fault for damage so cannot mark that against them. Only small thing I would say because of this is extra polystyrene and bubble wrap when sending . Would recommend.

After being let down by another online plant supplier I decided to use Pro Shrimp for my order as with COVID lockdown it wasn't possible to visit my normal aquatic outlet. After placing my order on Monday afternoon the plants arrived in great condition by courier (I did pay extra for this) first thing Wednesday morning. I would definitely recommend Pro Shrimp and will be using them again in the future.

I have used Pro Shrimp for a few years, and they are consistently reliable; I very often receive orders well inside of delivery estimates and would have no qualms in recommending them to others.

Thanks again Sebastian and team.

Recently put in 4 orders, they combined two of my orders together and refund the shipping for one order which I was really impressed with. All orders were received within in 1 or 2 working days of placing the order.

No plants have died or wilted yet!

Order arrived quickly and everything was as described. Plants were really healthy

Pro Shrimp have helped me get my planted tank up and running and I'm still using them to add new plants to the tank. The plants are healthy and strong and none have died or melted. I'd recommend them 100% to anyone.

Excellent service items packaged well and super fast delivery defiantly recommended 👌

Ordered a new tank which arrived with a small chip. Explained/emailed ProShrimp with photos and they immediately sent a replacement tank - arrived next morning!!
Cannot fault the customer service at all. Will happily be ordering from them again :)

I have just concluded my first purchase with Pro-Shrimp and I am very happy to report that my first experience was a very positive one end to end. Not only did the package arrive when promised, it was secure and appropriate for the contents. I did suffer a couple of fatalities which is a risk when trusting a courier service over a protracted period, plus im sure the weather also played a part. That said however I followed the online process in reporting this back to Pro-Shrimp and the prompt and exceptional Customer Service I received was beyond reproach. I have no reservations recommending this company to avid aquarists. Thank you team.

I have ordered from pro-shrimps many times, products ranging from livestock to plants and aquariums.

Every time products arrived as described, well packed and is sent promptly.
Sebastian on customer care is always professional, happy to help and quick to respond.

Really happy, keep doing great job and I will keep on returning!

Customer service is excellent. Ordered on Sunday order prepared & dispatched Monday, order delivered on Tuesday & 2nd part of order a large item arrived Wednesday. Tuesday evening on opening the parcel found one delicate item damaged. Contacted customer service via email showing pictures, Wednesday checked email for reply & Pro Shrimp customer support (Kim) had already replied & had already sent out a replacement. Replacement arrived Friday undamaged, nothing but praises for Pro Shrimp from start to finish. Pro Shrimp saved in favourites definitely a company I will be dealing with in future.

Ordered about 20 shrimp and a few snails about 1 year ago. Snails mostly died already, cannot understand why apart from maybe age. Shrimp however are great! Breeding and thriving in my tank, what a great species of nano shrimp, happy with my purchase and how they arrived.

They cancelled my order and refunded me straight away when I asked them to. When I replaced another order it came within 2 days (was estimated 2-5days) and everything is perfect ! Will definitely be ordering from them again

Right after previous comment they finally got in touch and sent me out a replacement straight away.

I wanted some faux floating flowers for a galvanised-bucket water feature in my small garden. The Pro Shrimp website had just what I wanted, at a good price. The website was easy to navigate, and I found what I wanted quickly and easily. They arrived within 48 hours (even during the current crisis !). And they look great
All round, a great shopping experience
Highly recommended customer service
Thank you guys :)

I have ordered from proshrimp in the past and they have been amazing couldn't fault them and referred many friends to their shop. However on 22nd April I ordered £38 worth of plants and a test kit which hasn't arrived.I've tried almost daily since then to call them. The Royal mail tracking says delivered to me but it hasn't been. I've contacted Royal mail and they said proshrimp need to put a claim in online and they'll refund them. Proshrimp will not answer emails, calls, customer contact forms and have deleted messages off Facebook. Very disappointed as I've done all the work they just need to fill out an online form and won't.

I've ordered from Pro Shrimp a few times now and each order has been great, they've been delivered quickly, well packaged and they often have the best price for things. I definitely recommend them and will order from them again, thanks Pro Shrimp!

My first purchase of aquarium plants was great so I ordered a second batch a few months later. I was missing a plant from my order, I waited for a few days incase it was posted separately but nothing else arrived so I contacted them to inform them I was missing a plant. They just said my order was received so I challenged back that yes I did receive my order but one plant was missing. They did not seem to believe me and asked why I waited so long to tell them but I was just trying to give them a chance as I thought it might of been posted separately.. eventually they refunded the plant which was great and all i wanted ultimately but then I realised that they have now banned me from purchasing their products on eBay! I probably spent over £100 on 2 orders and they banned me over a £4.49 refund for something I did not receive! Very bad customer service bordering on childish!!

First time I used them, very happy with products, fast delivery despite all the Covid19 malarkey. Thanks Pro Shrimp!