Your response time took only three business days to rekey my locks to my new house. You would have received 5 stars if it was quicker being that I was moving into a new house and concerned that there... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything went well with our air conditioner repair. But, the letter we received following the repair was kinda confusing! We were not really sure what it was supposed to mean and had to call t... See more
Oxi Fresh carpet cleaning, Very pleased. I needed my dad’s carpet cleaned the next day. They were very accommodating. Ignacio was a pleasure, he was very professional. Thank you for meeting my nee... See more
We recently closed on a house purchase in Joshua Tree, CA, found ourselves without all keys, limiting accessing. Service was provided by Daniel Stransky who was sent out by Frontdoor via a Rekey Servi... See more
Company replied
Company details
Written by the company
Frontdoor is a company that’s on a mission to make home ownership simple. We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry. Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down. At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do. Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day. Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
Written by the company
Contact info
3400 Players Club Parkway, Suite 300, 38125, Memphis, United States
- (888) 716-0967
- pro.frontdoor.com
4.4
Excellent
459 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
More of a lesson than a criticism
More of a lesson than a criticism! They never checked thermostat! Had they at the end of their furnace check, actually turned up the thermostat, they’d have found that the furnace wasn’t working as the temp in my place was 62 degrees at 8 am and the thermostat was set at 66! I found that they had turned off the furnace but not turned it back on! Other than that, they were very informative and courteous!
October 24, 2025
Reply from Frontdoor Pro
Gail, please reach out to us at (844) 473-7849 or email help@pro.frontdoor.com should you require further assistance. We truly experience receiving your feedback!
Reply from Frontdoor Pro
Great Chan, your feedback made our day! We strive to help make home ownership less stressful, and we're honored to have you as a valued member.
Reply from Frontdoor Pro
Denise, our goal is to always help make your home ownership journey as smooth and seamless as possible. Thank you for sharing your experience and for being a valued member!
Reply from Frontdoor Pro
Customer, thanks so much for sharing your experience with us. We're honored to help make your home ownership journey a little more stress-free!
Harold was very professional and gave…
Harold was very professional gave helpful tips and information
October 19, 2025
Reply from Frontdoor Pro
Pamela, it's fantastic to hear about your positive service experience with Harold. We look forward to assisting you again with your future home repair needs. Thanks for being a valued member!
Reply from Frontdoor Pro
Sharon, we're very happy to hear about your positive service experience. Thank you for entrusting us to partner with you on your home repair and maintenance needs!
Great Service.
Great Service.
I had the same tech that serviced my AC in the spring so that was a nice bonus. Prompt. Efficient. Professional.
October 21, 2025
Reply from Frontdoor Pro
Amy, your feedback really made our day! We're honored to partner with you on your home repair and maintenance needs. Thanks for being a valued member!
Worst customer service ever I got hung…
Worst customer service ever I got hung up on multiple times, The plumber flaked day of service and there was no communication between on updates on getting a new plumber. I had to call to find out I had to reschedule. Soonest appointment 1 week out after first appointment. And absolutely no compensation for the inconvenience. I will never use this company again for anything.
October 17, 2025
Unprompted review
Reply from Frontdoor Pro
Walter, I'm very disappointed to hear about what you've been dealing with. Please contact us at (844) 473-7849 or email help@pro.frontdoor.com at your earliest convenience so that we can better assist you. Thank you!
Reply from Frontdoor Pro
Theresa, we're honored to have your trust. Please reach out to us at (844) 473-7849 or email help@pro.frontdoor.com should you require further assistance. Thank you for being a valued member!
Poor Communication and Customer Service
Poor communication. Didn’t answer phone calls or texts. Appointments not available for weeks. Didn’t even bother waiting, I went with a different provider who showed up same day and answered their phones.
October 14, 2025
Reply from Frontdoor Pro
CT, I'm sorry to hear about what you've been dealing with and would like to assist you in a timely manner. Please contact us at (844) 473-7849 or email help@pro.frontdoor.com at your earliest convenience. Thank you!
quick and easy appointment
October 14, 2025
Reply from Frontdoor Pro
Michelle, "quick and easy" are what we love to hear! Thanks for entrusting us with your home repairs, and we look forward to partnering with you on your homeownership journey for many years to come!
professional service
The tech arrived on time to tune up the heating system and also provided a burner compartment cleaning service for free
October 14, 2025
Reply from Frontdoor Pro
Bahram, we love hearing that your tune-up service was successful. Please feel free to reach out to us again for your future home repair and maintenance needs!
This company was a good choice.
This company was a good choice.
Blue Sky Heating and Air.
October 13, 2025
Reply from Frontdoor Pro
Rebecca, we appreciate you letting us know that Blue Sky truly delivered for you. We strive to ensure that all home repairs and maintenance services are smooth and seamless. Thanks for being a valued member!
I am pleased with the competence of the the service
I am pleased with the competence of the technicians, they are professional, articulate, and knowledgable.
October 14, 2025
Reply from Frontdoor Pro
Nancy, we're happy to hear that you received excellent service and look forward to partnering with you on your home repairs for many years to come. Thank you!
Erick was great!
Erick was great!! Professional, courteous, respectful of property, and cared! Great service.
October 14, 2025
Reply from Frontdoor Pro
Marzh, it's fantastic to hear you received top-notch service from Erick. Thanks for your feedback and for being a valued member!
Heater check
Service tech very knowledgeable explained things I should do monthly and made sure unit was in good working condition. Polite and respectful professional
October 14, 2025
Reply from Frontdoor Pro
Dale, our goal is to do everything we can to make your home ownership journey less stressful. We appreciate you taking the time to share your thoughts with us. Thank you!
Reply from Frontdoor Pro
Customer, it's wonderful to hear about your positive service experience. We look forward to partnering with you on your future home repairs. Thank you!
Again things worked in the end
Great job things worked out in the end thank you for the opportunity to share
October 14, 2025
Reply from Frontdoor Pro
Thomas, it's feedback like yours that keeps us motivated to deliver our best every single time. Thank you for sharing your experience and for being a valued member!
Worst company to deal with and not…
Worst company to deal with and not honest at all
Don’t fix the damages there will be quick to write you letters to terminate services.Worst of money ..
Don’t use them especially ac repairs it’s the worst in my opinion
October 6, 2025
Unprompted review
Reply from Frontdoor Pro
T.K., I'm very sorry to hear that you did not have a positive service experience. Please contact us at (844) 473-7849 or email help@pro.frontdoor.com so we can look into what happened and better assist you. Thank you!
rep was very courteous and…
rep was very courteous and knowledgeable concerning what needed to be done in my home; he was able to answer all of my concerns
October 7, 2025
Reply from Frontdoor Pro
Cora, we appreciate you taking the time to share your experience with us. Thank you for being a valued member!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.