Unwritten Reviews 

23
TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

I love this and have just started using it but I have now had the barcode scanned via the yuka app and its ingredients get a low score of 28 out of 100. Not very good rating. So far havent seen result... See more

Rated 5 out of 5 stars

Great product with fabulous results! I have personally been using So Sublime for 18months and my hair feels amazing. Combs through easier, more hydrated and less brittle. After applying my So Sub... See more

Rated 5 out of 5 stars

Absolute game changer! The transition over to Unwritten has been so seamless and the app is so easy to navigate. They seem to really understand what we as independent hairdressers truly need to ru... See more

Rated 1 out of 5 stars

So I put a review on over a year ago, stating that the serum was very 'watery'. They only now responded there was an issue with the first batch, ultimately then this is a faulty product. Instead of... See more

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3.2

Average

TrustScore 3 out of 5

23 reviews

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3.2

All reviews

(23)

1 review in the last 12 months

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Rated 2 out of 5 stars

YUKA rates this 28/100

I love this and have just started using it but I have now had the barcode scanned via the yuka app and its ingredients get a low score of 28 out of 100. Not very good rating. So far havent seen results just like the smell

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service?

So I put a review on over a year ago, stating that the serum was very 'watery'. They only now responded there was an issue with the first batch, ultimately then this is a faulty product. Instead of replacing it, they tell me to send it back. A year after I purchased it. Not sure about you, but if this serum was watery, most people would just use more, which is exactly what I did. Nothing left to send back to warrant a replacement. You'd think that they accept it was faulty, and just send out a replacement!!!

February 12, 2025
Unprompted review
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Reply from Unwritten

Hi Suzanne (aka Hanna) we have a no-questions-asked 30 day money back guarantee. The issue is that we have no record of any communication with you. We have never had a 'watery batch' of So Sublime Serum, and we have no record of any transaction under your name. If you can please provide evidence of purchase in an order number, date of purchase, and we would be happy to refund your order immediately and send you out a new set. Unfortunately, it looks more likely that your name is Hannah and you continue to try to hurt our Australian small business with now numbering more than 10 fake reviews. Thanks

Rated 5 out of 5 stars

It’s a 10/10 for me!

I’ve used many salon POS systems and this is by far the best for Indie hairdressers.

The customer support is unlike any other, the simplicity is great and any issues are tended to immediately.

To be able to purchase big brand items with no start up package pricing is just what indie hairdressers need.

They provide regular education on the products they provide and are constantly expanding their product brand range.

Also, to be able to sell products while not having to stock them is a game changer. Direct from warehouse to your customers door, speedy delivery AND you get a commission.

This is the best change I’ve made by far, and I can’t wait to see how it develops in the future.

The only piece of feedback I have is to have options about inventory tracking and financial reports.

It’s an absolute 10/10 for me!

July 4, 2024
Unprompted review
Rated 3 out of 5 stars

Would Not Recommend

I ordered the Bliss Out Duo from Unwritten. The packaging was excellent and the shipment was fast. However, after using the product, I noticed significant hair fall. Unfortunately, it did not work well for me.

June 24, 2024
Unprompted review
Unwritten logo

Reply from Unwritten

Hi Daisi, sorry to hear it did not live up to your expectations, however, we have no record of you ever having purchased from us. Could you please get in touch with your order number, email, date of purchase and the name you used to make the purchase. Thank you.

Rated 5 out of 5 stars

Great product with fabulous results

Great product with fabulous results!
I have personally been using So Sublime for 18months and my hair feels amazing. Combs through easier, more hydrated and less brittle.
After applying my So Sublime I use Hey Genie to blowdry and this is the best taking away the fly away and making blow drying easier.
Love Unwritten products!

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

Would not recommend

Updated review: Made my hair dry and brittle, not friendly when dealing with complaints and threaten when receiving a bad review (to clearly make it so they only have positive reviews for future buyers) this was my personal experience and opinion which remains true

May 9, 2024
Unprompted review
Unwritten logo

Reply from Unwritten

Dear Hannah, as you know you first write this review with the heading "FAKE K18 products", and claimed that we were selling fake K18 products almost 5 months after your purchase, which is patently false. Your agressive first email to us accused us of selling Fake K18 and you demanded a full refund, all the time claiming that 'your hairdresser' told you it was fake, when in fact you were lying as you are the hairdresser. We exchanged many emails attempting to convince you that we are a reputable business and were an official supplier of K18. Ultimately we suggested that you contact OZDARE / K18 which you did. OZDARE the importer of K18 products, correctly informed you that Unwritten is indeed an official K18 distributor. Once you were unable to extort us for a refund of an authentic product you decided to change your review, which is still dishonest. We are a professional business, it is something you should try some time. All the best.

Rated 5 out of 5 stars

With the unwritten app

With the unwritten app, Unwritten has made managing my business incredibly simple and effective. It has helped me stay organized, keep customers happy by delivering their items on time.

July 15, 2023
Rated 5 out of 5 stars

Recently

Recently, I began evaluating this program for use in my own hair salon. The method for scheduling and confirming appointments as well as the straightforward goods purchase have greatly pleased me.

July 10, 2023
Rated 5 out of 5 stars

Best hairdressing app by far!

This app is so nice to look at, and super easy to use! The illustrations are also super cute! I’ve found it really quick and easy to find or edit things (like services), through the tabs at the bottom of the page which means it’s quick to access things when I’m running around doing 10 things at once ! So good how so much of what I need to run my business is in a little app ! :)

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

Daily Schedules

I find the Unwritten App easy to use and everything in one app with stock, payments etc convenient. I also love how I get an email with my daily schedule to look at. Unwritten have listened to what we need and keep trying to improve functions

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Absolute game changer

Absolute game changer! The transition over to Unwritten has been so seamless and the app is so easy to navigate.
They seem to really understand what we as independent hairdressers truly need to run our business.
I especially love the weekly reports emailed through, saves so much admin time!!
Once the online booking goes live in a couple of weeks it’s going to be the app of all apps!

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

The best choice I’ve made joining unwritten!

Unwritten has made running my business so much easier and efficient with the unwritten app. It has allowed me to be organised, keep clients happy getting there products to them on time, connect with like minded Indy hairdressers and enhance my brand professionally. Running a home salon, working on photoshoots/weddings/freelancing can become stressful but unwritten has made this all do able with their easy to use booking system and ordering stock for clients while I’m on the road.

May 4, 2023
Unprompted review

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