Great price and super fats delivery. I'm in Canada, and even with shipping it still works out cheaper than my local bike shop down the road.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order arrived 10 days late, and I was charged double tax and duty despite the site claiming to be Canadian. I’ve tried contacting customer service to resolve this but haven’t received any response.... See more
Company replied
I ordered first time in 2018 Pearl Izumi Pursuit Attack Knickers two pairs then last year I ordered Tour de France yellow Santini then today need second pair white one. The best quality cycling & work... See more
Company replied
I ordered 2 michelin Tires 700x25C at the best price on the internet plus shipping was reasonable and delivery as promised on time I recommend highly you buy from probikekit.ca my first experience... See more
Company replied
4.1
Great
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UPDATE: What a Gong Show!!!
UPDATE: Three months on, this experience keeps going from Unimaginably Bad to Even Worse.
After the second set of wheels failed to arrive, i was asked if i wanted a replacement wheelset (the 3rd one now!) to be sent, and i reluctantly agreed. A few days later, Customer dis-Service refunded the front wheel and shipped a replacement rear wheel. Hello... i'm not riding a unicycle! one CS agent doesn't know what the other is doing, and they don't bother to read the msgs for the transaction. When i asked if they would send me a replacement front wheel at my original purchase price, they flatly refused. They also have't refunded my shipping cost, even tho the items were never delivered.
I WOULD NEVER, NEVER RECOMMEND BUYING FROM PBK TO ANYONE.
Hopefully, the replacement rear wheel also fails to arrive, so that i can get a refund, close my account, and NEVER, NEVER have to deal with PBK again!
What a Gong Show!!! I ordered a set of GRX RX 870 wheels from Pro Bike Kit on march 22, 2023. order showed dispatched on march 23rd, however when they hadn't arrived by april 22nd, i logged into my account and checked tracking. Royal Mail tracking showed the wheels were delivered on april 11th, except they hadn't been delivered. I contacted Pro Bike Kit, who after investigating with Royal Mail advised me that, despite the erroneous tracking info, the wheels had in fact been returned to sender. no explanation was given as to why. i was refunded my payment, and told to order again if i still wanted the wheels, which i did on april 26th. my order shows est. delivery of 2023-05-04 - 2023-05-10, so once again i logged into my account to check tracking. Royal Mail tracking shows only two entries, on april 27th and 28th, nothing further, so i reached out again to Pro Bike Kit to inquire about the shipment. again, no explanation was offered as to what went wrong, just an offer to refund my 2nd purchase, given the customary loss forms. I have now been at this for TWO MONTHS!!! What do i have to do to get a set of wheels delivered by Pro Bike Kit???
March 21, 2023
Reply from probikekit.ca
Hello Martin,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Great selection and great prices
May 16, 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Timing of offer
Timing of offer, selection and pricing made my decision easy. Would have given 5 stars but the order completion had a hiccup requiring me to try different number and street combinations in 2 fields. Normally the address and street would be in the same field but not in this case. Lesson learned.
May 15, 2023
Reply from probikekit.ca
Hello
Thank you for leaving your review.
We love receiving feedback from our customers, and this will always be used to improve our services.
If we can assist you with anything, please don't hesitate to let us know!
Take care, and have a great day.
Kind Regards,
Kayleigh
You used to have more choice of items
You used to have more choice of items, now it’s hard to get what we want.
May 12, 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Happy with the sales but very…
Happy with the sales but very disappointed that none of the discount codes sent to me by Probikekit ever work
May 8, 2023
Reply from probikekit.ca
Hello
Thank you for leaving your review.
We love receiving feedback from our customers, and this will always be used to improve our services.
If we can assist you with anything, please don't hesitate to let us know!
Take care, and have a great day.
Kind Regards,
Kayleigh
Reply from probikekit.ca
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Good price
Good price, but shipping cost for one lightweight item to Canada was very high.
May 7, 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Hidden delivery cost?
No where along the order did it indicate the cost of delivery. The page where I put my credit card info said the delivery costs would be detailed at the next step. It did not. It completed the order.
May 7, 2023
Reply from probikekit.ca
Hi Vello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery charge on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Prices are great
Prices are great, brands reputable but just-increased shipping fees are getting expensive.
May 6, 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Worth the import fee
clean site, no delivery fee, and clear about the import fees. Great selection of products i can't easily get in canada
May 4, 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy of purchase
May 3, 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good experience great price just wish…
Good experience great price just wish the delivery charge was less
May 1, 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great prices and brands
Great prices and brands. Albeit the shipping and custom / clearing fees, Pro bike Kit remains ahead of the pack. Never had an issue either with DHL delivery service.
April 29, 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Was looking for some high end disc carbon…
Looking for some high end disc carbon clinchers for a while. Checked the items being cleared at ProBikeKit and was floored by the savings on my dream wheels.
April 27, 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from probikekit.ca
Hello Michael,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I order some items from here and they…
I order some items from here and they have always been big purchases. Carbon wheels etc. orders are handled professionally and packaging is excellent. Difficult to find online these days but these guys are trustworthy
April 24, 2023
Reply from probikekit.ca
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from probikekit.ca
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from probikekit.ca
Hello Kent,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.