Procure.ie Reviews 

296
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the dedicated team for making the entire utility switching process completely seamless, fast, and remarkably straightforward. People frequently mention the exceptional customer support, noting that agents are proactive, highly responsive, and dedicated to securing significant financial savings on their energy bills. However, some customers also noted minor difficulties like poor aftersales responses, billing information issues, or initial administrative matters that required managerial assistance to resolve successfully. Despite these occasional hurdles, consumers generally felt well-informed and deeply appreciated the clear communication and professional guidance received throughout the entire journey.

What people talk about most

Service

Consumers find service to be positive, highlighting professional support, proactive communication, and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing team members as... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are extremely... See more

Value for money

Users describe positive interactions with value for money, highlighting significant financial savings on... See more

User experience

People report positive experiences with user experience, highlighting how the process is quick, streamlined,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Procure.ie cold contacted me last year offering to reduce our energy bills at Creative Technology Ireland. We have an A rated new building but I guess there's always savings to be made. I dealt with t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from start to finish. Procure.ie made the switching of our electricity provider seamless. Paddy Small handled all the heavy lifting, found us a great rate and kept me informed thr... See more

Company replied

Rated 5 out of 5 stars

Paddy Small is a pleasure to deal with. He manages multiple accounts for our group of companies in the hospitality sector. Paddy gives you all the time you need to go through the markets and options.... See more

Company replied

Rated 5 out of 5 stars

Paddy Small has always been a great help to us. We have a group of eight companies, and Paddy has consistently managed to secure the best prices for us. He is also extremely easy to deal with, very re... See more

Company replied


Company details

  1. Energy Supplier
  2. also in
  3. Business Broker
  4. Electric Utility Company
  5. Gas Company
  6. Green Energy Supplier

Written by the company

Procure.ie are Ireland's largest business energy broker, with over 30,000 customers. We compare suppliers to find businesses the cheapest commercial electricity and business gas rates and we also provide merchant services and card payment solutions. Collaborating with Ireland's top electricity and gas providers, we deliver unbeatable savings for businesses of every size. Our service is fully independent, free and impartial, with no affiliation to any single supplier, so whether you're a startup or an established business, you get a genuinely unbiased comparison across the market. With Procure.ie you can save up to 55% on energy and up to 35% on merchant services. Get a free analysis of your business today and see where you can save money.


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(296)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dean Rock and Flogas

Dean Rock and Flogas, look after the energy account for our non-profit.
Dean has been very proactive with ensuring communication lines are open, and has kept us updated on charges and the best plan for our business. Given we are a non profit / charity and have to ensure are costs are low where possible, good proactive customer service is critical. We appreciated ahead of contract renewal, Dean's discussion on options and immediate availability to take a call.

October 12, 2026
Procure.ie logo

Reply from Procure.ie

Hi Catherine,

Thank you for your lovely review! We’re so pleased Dean has kept you well informed and helped find the best plan ahead of your renewal. We know how important keeping costs low is for a non-profit, and we’re glad to support the great work you do.

Thank you,
Procure.ie

Rated 5 out of 5 stars

This company is first class for…

This company is first class for service, we have had two different dealings with them in past few months. Our most recent was with Conor on card terminal service, he has been brilliant got us a far bettter rate than previous supplier along with this he has been very helpful with any query we had. The best part is he is available to take calls directly and in this day and age of usually only being able to talk to a robot who a lot of the time don’t understand the question or having to press so many buttons to get thru to an operator and then being left on hold for a long time. With this company you initially just fill up a quick online enquiry and they respond with a follow up call very quickly, they give you options with no pressure to change providers, just good old fashioned efficient service, Couldn’t recommend them highly enough

October 15, 2026
Unprompted review
Procure.ie logo

Reply from Procure.ie

Hi Ita,

Thank you so much for your wonderful review! We’re delighted Conor was able to get you a better rate on your card terminal service and be there to help whenever you needed him. Being easy to reach and offering honest, no-pressure advice is exactly what we aim for, so it’s great to hear it made a difference.

Thank you,
Procure.ie

Rated 5 out of 5 stars

Great service

I received an urgent email from Dean last week, while I was away, to lock in Energy prices before they doubled. It's the fact that they're on it and actually care about customer service that sets Procure.ie apart from the others.

October 12, 2026
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Reply from Procure.ie

Hi Jim,

Thank you for your kind review! We’re so glad Dean’s quick action helped you lock in your energy prices before the increase. Looking after our customers is what we’re all about!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Always friendly, polite and more than happy to help out. Dean has been a pleasure to work with.

October 12, 2026
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Reply from Procure.ie

Hi there,

Thank you for your lovely review! We’re delighted that Dean has been such a pleasure to work with, and we’ll be sure to pass your kind words on to him!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Very straightfoward process

Very straightfoward process, and was dealt with very professionally.

October 8, 2026
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Reply from Procure.ie

Hi Tommy,

Thank you for your feedback! We’re glad you found the process straightforward and professional. We really appreciate you taking the time to leave a review!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Response time and the information…

Response time and the information given in order for us to made an informed decision on which supplier was best suited to us. Paddy Small was very responsive and provided very detailed information when requested on the cost structure

October 9, 2026
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Reply from Procure.ie

Hi there,

Thank you for your great feedback! We’re so pleased Paddy was able to give you quick responses and clear, detailed information to help you choose the right supplier. We’ll be sure to pass your kind words on to him!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Very Pro Active and really make the…

Very Pro Active and really make the effort to look after the customer and get the best rates and deals at the time.

October 9, 2026
Procure.ie logo

Reply from Procure.ie

Hi Paul,

Thank you for your kind words! We’re delighted you noticed the effort our team puts in to look after customers and find the best rates available. We really appreciate your feedback!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Excellent Service and Great Utility…

Excellent Service and Great Utility Rates! ⭐⭐⭐⭐⭐

I am extremely happy with the service I received from this company. They provided excellent customer service and helped me get very competitive rates for my utility bills. Their service was professional, friendly, and efficient throughout the process.

The rates they offered were very good, and I really appreciate their support and commitment to finding the best deals for their customers.

I would highly recommend this company to anyone looking for better rates on their gas, electricity, and other utility services. Excellent service, great prices, and a very professional team!
Definitely a 5-star experience! Highly recommended.

October 7, 2026
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Reply from Procure.ie

Hi there,

Thank you for the fantastic 5-star review! We’re so glad our team could help you secure great utility rates. We really appreciate your recommendation and look forward to helping you again!

Thank you,
Procure.ie

Rated 5 out of 5 stars

First Class Service

It was an absolute pleasure to work with Paddy and the team at Procure. From start to finish, they were incredibly professional, efficient, and helpful. Paddy took the time to fully understand our business requirements and provided clear, expert guidance throughout the process, ultimately securing highly competitive rates that were well suited to our needs.

The level of service and attention to detail was exceptional, and we greatly appreciated how straightforward and seamless the entire process was. I would have absolutely no hesitation in recommending Paddy and the team at Procure to any business looking for a knowledgeable, reliable, and customer-focused provider.

October 8, 2026
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Reply from Procure.ie

Hi Shar,

Thank you so much for the kind words! It was a pleasure working with you. We really appreciate the recommendation and look forward to supporting you in the future.

Thank you,
Procure.ie

Rated 5 out of 5 stars

Paddy Small was easy to deal with

Paddy Small was easy to deal with, helpful and informative. Thank you

October 2, 2026
Procure.ie logo

Reply from Procure.ie

Hi there,

Thank you for taking the time to leave us a review!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Excellent service—very efficient

Excellent service—very efficient, professional, and straightforward to deal with. Communication was clear, and everything was handled promptly and smoothly. I would highly recommend their services.

October 7, 2026
Procure.ie logo

Reply from Procure.ie

Hi Eve,

Thank you for taking the time to leave a five-star review! We really appreciate the recommendation.

Thank you,
Procure.ie

Rated 5 out of 5 stars

Simple and effective

Dean Rock was a pleasure to deal with, no fuss, best rate offered on our electricity usage, simple sign up. Would definitely recommend.

September 30, 2026
Unprompted review
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Reply from Procure.ie

Hi Sean,

Thank you for the review; we'll be sure to pass it on to Dean!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Royal Canal FCS

Very happy with the service.

October 1, 2026
Procure.ie logo

Reply from Procure.ie

Hi there,

Thank you for taking the time to leave us a five-star review; we really appreciate it!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Dean and his team made the whole…

Dean and his team made the whole process seamless and simple. I would highly recommend.

October 1, 2026
Procure.ie logo

Reply from Procure.ie

Hi there,

We really appreciate you leaving us a review!

Thank you,
Procure.ie

Rated 5 out of 5 stars

Very Helpful

We moved offices and needed a new electricity provider. Paddy got us the best deal and made everything effortless on our side and with such ease.
Thank you Paddy

March 2, 2026
Unprompted review
Procure.ie logo

Reply from Procure.ie

Hi there,

Thank you for taking the time to leave us a five-star review; we really appreciate it!

Thank you,
Procure.ie

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