The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... See more
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Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... See more
Company replied
They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... See more
Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... See more
Company replied
Company details
Information provided by various external sources
We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.
Contact info
Gate 2, 11-21 Forge Street Blacktown, 2148, Blacktown, Australia
- 1300 132 514
- info@prodigg.com.au
- prodigg.com.au
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Excellent service very responsive
Excellent service very responsive. Issue in transit but very quickly resolved. Thank you Kirsty for you assistance.
February 28, 2020
Unprompted review
Reply from Prodigg Bathrooms
Thank you Jelena we appreciate the review.
Great product knowledge in the showroom…
Great product knowledge in the showroom and fast delivery of the goods to my car outside.
February 26, 2020
Unprompted review
Reply from Prodigg Bathrooms
Awesome thank you Fiona!
Very helpful and pleasant to deal with
Very helpful and pleasant to deal with. Will defiitely buy product from them again - good quality and as described. Thanks!
February 14, 2020
Unprompted review
Reply from Prodigg Bathrooms
Thank you Leanne we would love to see the finished look you create?
Ordered 2 basins to be told only one…
Ordered 2 basins to be told only one was in stock. I needed two so I asked for a refund. It’s been 3 weeks since I ordered and still no refund !!!
February 8, 2020
Unprompted review
Reply from Prodigg Bathrooms
Hi Jess, We were awaiting your confirmation in regard to swapping to another basin, as soon as you had confirmed you wanted the refund this was put forward to be processed. We apologise if this did not happen as quickly as you would have liked but would love the opportunity to discuss this with you and hopefully turn this experience around for you.
Order took a little longer than…
Order took a little longer than expected to arrive.
Communication was limited.
Final product - exactly what I ordered.
February 4, 2020
Unprompted review
Reply from Prodigg Bathrooms
Hi Allyson,
We appreciate your feedback and hopefully we can better our communication lines. We are glad you like the product and would love to see the finished look.
10 out of 10 stars!
Purchasing online through Prodigg was so simple and easy. My product arrived in perfect condition and very quickly! Due to my work, I kept calling Prodigg out of their business hours and always received a call back the next day. Would recommend Prodigg to anybody who is in the market for fantastic service!
January 15, 2020
Unprompted review
Reply from Prodigg Bathrooms
Awesome thank you Chloe!
Getting jerked around
Six months and I'm still waiting for my vanity unit after paying nearly $400 for it, in the last week I've called customer service 3 times looking for answers... no one has gotten back to me.
January 14, 2020
Unprompted review
Reply from Prodigg Bathrooms
Hi Owen, Unfortunately we had missed your calls calling outside our working hours. We have emailed and texted to try and get in touch. We would love the opportunity to hopefully turn this experience around and will be in touch.
Thank you Owen
Thanks for your assistance with getting…
Thanks for your assistance with getting the cabinet.
January 13, 2020
Unprompted review
Reply from Prodigg Bathrooms
Thank you Peter :)
Quality just as good as Reece
Quality just as good as Reece! I was shocked how expensive bathroom vanities are until I found Prodigg. Price was very good, quality great and the service was a very pleasing experience. Thanks Prodigg I’ll send the photos in when it’s finished!
January 11, 2020
Unprompted review
Reply from Prodigg Bathrooms
Thank you Kobe we appreciate the review. Would love to see the finished looks?
Very helpful
Staff were very helpful and prompt in sorting out an issue that I had, looks like a good product, can't wait till it arrives
January 10, 2020
Unprompted review
Reply from Prodigg Bathrooms
Thank you Daniel
Disappointed - ended up ordering elsewhere
On 28th November 2019 I emailed Prodigg to check how I could advise which numbers and colours I wanted to order when placing an order from their website. I was advised I could leave them in the order notes. On 29th November I ordered two terracotta house numbers from their website and advised our colour and number choices from the options available there. On 18th December I received an email saying they had been trying to call me (they didn't leave me a voicemail or SMS) as they needed to know my colour choice, and providing a different (incorrect) swatch of colours for me to choose from. I replied, but never heard back. I replied again and was asked again to choose from the incorrect colour swatch. I gave up and ordered elsewhere.
December 24, 2019
Unprompted review
Reply from Prodigg Bathrooms
Hi Greg,
Our apologies your order did not go to plan. Unfortunately our supplier had changed the options available and it was not updated on our end so agin our apologies for the inconvenience caused.
Very knowledgeable and likeable staff…
Very knowledgeable and likeable staff with a good sense of humour made it a delight to purchase some beautiful bathroom accessories.
December 16, 2019
Unprompted review
Reply from Prodigg Bathrooms
Awesome thanks Michael we would love to see your finished look you create!
Friendly service
Friendly service - able to see the product and a decent warranty
December 16, 2019
Unprompted review
Reply from Prodigg Bathrooms
Thank you Anita :)
I never leave bad reviews but this service is terrible!
I was told I would receive goods in 5 days. The tracking on the order did not work at all and trying to speak to customer service was almost impossible. You just go to a call centre and no one gets back to you.
16 days later and the items still aren’t here but they are already asking me to review my experience!
December 15, 2019
Unprompted review
Reply from Prodigg Bathrooms
Hi Bec,
Our apologies your item was delayed with delivery. Unfortunately this order did run into a delay with the product availability and we apologise that this was inconvenience. The reviews are automatic but we do hope we can make it up in some way.
Great service
Great service, had a few questions which were answered via the online help desk. Prompt delivery and arrived as advertised. Have and will use them again. Thanks!
December 13, 2019
Unprompted review
Reply from Prodigg Bathrooms
Awesome to hear thank you Mark!
Could not be happier
Could not be happier, vanity arrived 100% perfect no damage, so happy with the quality truly impressed with the value for money, I will most certainly shop at Prodigg barthrooms in the future thank you very much.
November 29, 2019
Unprompted review
Reply from Prodigg Bathrooms
Thank you Michael we would love to see your finished look!
Very happy with your help and service
November 27, 2019
Unprompted review
Reply from Prodigg Bathrooms
Thank you Deb!
Great service, best price and high quality products.
We just received additional product from Prodigg and our experience has been superb once again (we have purchased from them in the past). They gave us absolute awesome service from start to finish and we find their price and quality are just the best.
November 22, 2019
Unprompted review
Reply from Prodigg Bathrooms
Thank you for taking the time to leave us a review Jake!
Excellent Quality Products with Great…
Excellent Quality Products with Great Customer Service. This is my 2nd purchase ordered online & I am super impressed with their service. Vanity arrived very promptly with an obliging Courier, well packed just as described. Enjoyed speaking with Kirsty on the chat line to verify a couple of details, she was really helpful. Will definitely use Prodigg for our next bathroom reno, highly recommend them to any homeowner. Thanks to Kirsty and all the Prodigg team, 10 stars.
November 22, 2019
Unprompted review
Reply from Prodigg Bathrooms
10 Stars I love it! Thank you Karen we appreciate this awesome feedback :)
The package arrived earlier than…
The package arrived earlier than expected and was well packaged.
It was what I had ordered (great news after quite different experiences with purchases from China etc).
Only glitch was that I expected the unit to include a plug and washer but that was probably my fault anyway
Des
November 21, 2019
Unprompted review
Reply from Prodigg Bathrooms
Thank you Des Our basins do not come with a plug and waste but we do sell them if required.
Thank you for a great review :)
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