Prodigi Reviews 

I’ve used Prodigi for almost two years now, and the quality of their products (the prints especially) is just fantastic. Very reliable customer support team too. Every time I’ve had a question or concern, they’ve been incredibly helpful and quick to respond. Brilliant company.

Have been using these guys for just over 5 years now, and their service is top notch. No one else compares to the quality and customer service these guys provide. If anything goes wrong they are there to help within the hour usually. Price is very competitive on top of all that, not much I can fault them for!

I’ve been using Prodigi’s services for 5+ years and have ordered all sorts of printed products from them (Fine art prints, posters, canvases, cushions, hoodies etc.)

The quality has always been 10/10 and if I’ve ever had any troubles with delivery they’ve always been very helpful!

Highly highly highly recommend them!

Not great, used in the past and had complaints on a order. Had some successful but had some complaints and went back to who i normally use.

Considered giving Prodigi a try again recently but the prices are crazy for a t-shirt, £12.50! What else do you want me to make it for you? Ridiculous.

This was initially two stars, dropped to one, for the response. The t-shirt might be £8 at the beginning but after the prices go to £9 for a black t-shirt then the added tax £2.10 and shipping on top. Takes it to £12.50 for a tee, look at other UK based PoD so much cheaper.

After having had thousands of my customer's orders made by Prodigi I can say that the quality is fantastic, I often get reviews mentioning the impressive product quality, particularly the framed prints.
Customer service is reliable, consistent and very helpful in dealing with the inevitable occasional issues, mostly with postal services.
Their global reach has also allowed me to expand sales into new countries with minimal effort.

I've used Prodigi for over a year now to provide drop shipping services for my shop. Recently I have reduced a lot of my interactions with them. Orders seem to be constantly going 'missing' in the post and never delivered. As first I thought this was Royal Mail, however since printing and sending my own products - not a single issue with deliveries. I get the feeling they're raising postage labels but never actually shipping the product.

I have one order where I am now on my third attempt of getting it shipped and am now in week 3 of the customer needing to wait - ending in bad reviews for my shop.

Other things to note - Often the mugs arrived damaged to customers due to poor packing and sometimes orders that are meant to take 72 hours end up taking over a week.

Customer services are always quick to respond but their reliability for printing on time and the items arriving is so unpredictable now I have lost all trust with them.

After a brief stint using a local printing company, during which time a number of parcels went missing, I decided to look for a more reliable print on demand partner. I found Prodigi and ordered some samples with the 50% sample order discount. Once I’d actually seen the products up close, switching to Prodigi was a no-brainer. In my opinion, Prodigi’s quality, wide product range, global distribution network and print API is unmatched. I no longer have to worry about the fulfilment side of things and can focus exclusively on creating and selling my designs.

I did have an issue when placing my order, however the way in which the issue was fixed and addressed shows a company who really care. Odd mistakes happen - it’s how you recover from them.

Stay away from this print on demand company if you want to provide a healthy and fast relationship with your customers , it will badly spoil your business, you will wait wait wait for days (like 10 days or more so end up with lots of embarrassment) for a Canvas order to be shipped and write several times to get an update, they will say we are sorry and chasing with the lab and waiting a response from the lab, but the lab will either not respond or respond after your customer leaves you a 1 star review in your business, how can a printing lab can not get a shipping label in 10 days, not reliable service, extremely slow. it is impossible to get a tracking number on time while other companies take only 2 max 3 days to provide a tracking number. I will never use again.

Prodigi is a great company. Their shipping takes a while and I have had a few mess-ups with product misplacement, but they have fixed it each time even when it was at the fault of the shipping company,

I had 22 custom cover notebooks printed - all perfect condition, well package and sharp printing. Even had a couple of freebies thrown in plus came so quickly.

I have been in business for years and always searching for POD companies. By far this company has been the best with customer service I have found. Always quick to reply and sort out issues if any.

The quality of Prodigi’s prints and frames are unmatched - I couldn’t get mine from anywhere else now! They make my designs look and feel really premium - had a great response from my customers too.

AVOID!!!!

This has to be one of the most incompetent companies I have ever tried to work with.

Their customer service is horrible. It takes them 5 emails to understand the issue and they still don't know how to fix anything.

AVOID!!!

What a fantastic find … I was starting out with greeting card designs and came across Prodigi. I have ordered many cards since then and have thrilled with the efficiency of the process and also the terrific quality of the end product. Beautifully printed and great colour quality. I have already recommended your services to many other artists and creators.

UPDATE 2
My mugs have arrived today, 2 weeks after I ordered them, and the print quality looks amazing, which has almost redeemed the late delivery and mix-ups, hence increasing from a 1 star to 4 star. I received a genuine, heartfelt apology from Prodigi today which made a difference too. I appreciate mix-ups happen. I feel slightly nervous about future delivery times, and will need to update my website to reflect that delivery may be up to 14 days. Thank you, Hannah, for helping resolve the issue.

UPDATE 1: £100 order still hasn't arrived after one week. After a frustrating day of waiting for a reply to my ticket. Prodigi founder & CEO, James Old, finally replied.

His email started off promising, and he explained why I hadn't received my order and also why I hadn't received the 50% off my first order, frankly words that should be on the website to create transparency. He indicated that my order (16 mugs) was too large and not fair, and therefore not included in the offer! I thought my order of 16 mugs showed trust and faith in the brand, and was taking advantage of an introductory offer. The website should clearly state what is and isn't included in this offer, so people can make informed buying decisions.

James then went on to say: "To accuse a company of being fraudulent without any basis and then threatening to hold them to ransom with post a poor online review - again without any justification - is not the way we conduct business and is not the type of relationship we wish to enter into with our clients. I genuinely wish you every success with your future business but regret that we won't be part of the story."

Interesting response. Clearly James hasn't read all my messages because I sent screenshots with support tickets, to clearly explain the problems and provide evidence. Apart from the misleading introductory offer, Prodigi sent me a random Royal Mail tracking number that does not work, which I queried at least three times with Prodigi Customer Services. I was advised the Royal Mail Tracker Parcel had an issue, and to try again tomorrow.

I have not received an official invoice for my order. I paid £18.50 for shipping, which was sold as trackable, and my order is not trackable. Five days later, the dodgy tracking number still doesn't work.

Finally, I can't see that Prodigi is part of any Ombudsman or quality scheme/accreditation, so it appears that buyers are not protected if things go wrong like this. And stupidly, I paid via my bank and not by credit card, so have no protection.

I'm flabbergasted that an owner of a business in today's world, indicates that honest reviews are holding a company to ransom. Thank God for companies like TrustPilot, to give customers a louder voice. There is no telephone number to call customer services, and the customer services non-existent and not up to scratch. Thank you, Catherine, for your reply.

ORIGINAL REVIEW: £100 order never arrived. Shipping cost me £18.50, and they didn't even both to send it. Rip off.

We've used them for many years. Many times they have sent prints that are damaged, though when contacted they corrected the issue.

We contacted again regarding an issue with Canvas print. Their online preview showed one thing and another thing was sent to the customer. First they said I sent the wrong size, then they said I've done it wrong.

In the meantime we had to refund the customer because that's the right thing to do. When we requested a refund for this faulty order, they basically said tough luck. When I said, I'll be leaving a review on TP I was offered a "gesture of goodwill" refund.

I'm a big believer in owning your mistakes, unfortunately this company does not. I hope they fix the tech issue and teach customer support how to talk to customers.

Having used a number of different POD suppliers for print sold on Mapelio, Prodigi are definitely at the top of the table when it comes to quality and service. Any questions that I have raised have been dealt with quickly and efficiently. Although they are a little more expensive than some of their competitors, I believe the difference is justified for both the quality of their products and ensuring that customers are delighted with their products. Great work by the team.

I gave them ONE chance to do my giclee prints. Because if you can't get it right the first time, knowing that artists put so much care into their work, I expect the same in return.

My "giclee" print (and I don't think it WAS giclee looking at it) was rolled, but when i removed from tube it was covered in so much tissue paper and had a huge dent in the side. Unrolled it to find there were multiple creases (that you can't get out) and one indentation that looked like came from a ball point pen. The quality of the print was shocking. My old epson printer does better printing than this. Washed out, blurry., so much so it was missing details. I had to send a JPEG they said for this print - i think thats half the problem. All my other printers ask for TIFF or PSD. I will never put my business name against prodigi. Ever.

The quality of the prints and frames that I've received from Prodigi have really blown me away. I haven't found better elsewhere and their eco credentials are very impressive (and important!)

Their customer services is excellent. I can't count how many ridiculous questions I've asked while trying to set up my art prints website, but they've always been answered quickly and with great diplomacy and patience. I'm thrilled I've found such a fantastic service.