Always get to speak with knowlegeable people who are always polite,and willing to assist. Having switched my pugs to this brand several years ago we have never looked back.People always comment h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are new to feeding our dog raw food, she needs a low purine diet to stop crystals in her urine due to her taking allopurinol for Leishmania. Everyone there was extremely helpful and knowledgeabl... See more
Company replied
ProDogs customer service and knowledge of their product and nutritional advice is great. My dog is loving the food and I wish we’d have switched to raw sooner! His coat is amazing and gut health has d... See more
Company replied
I’ve been feeding my boy Zeus on ProDog Raw for a while now and I’ve never seen him get so hyped for dinner. He absolutely loves it, bowl’s gone in seconds every time. His coat’s shinier, he’s got lo... See more
Company replied
Company details
Written by the company
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contact info
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, United Kingdom
- 01278556155
- support@prodograw.com
- prodograw.com
4.5
Excellent
793 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous!
The product is great the dogs love it and there is a great choice of flavours in the specialist diets e.g low fat and puppy. The staff are always helpful and added to that you can phone them if you need to!
July 7, 2025
Unprompted review
Reply from ProDog Raw
Hi Sharon,
Thank you for the fabulous review. We're so pleased to hear your dogs are loving the food and that you're happy with the variety in our specialist diets. It's great to know our low fat and puppy options are hitting the mark. We really appreciate your kind words about our team, being helpful and available when you need us is exactly what we aim for.
Thanks again for your support.
Best wishes
Team ProDog
Product excellent .
The product is excellent with a great variety of proteins. My Boxer dog suffers from IBD so requires Novel Proteins. I have a monthly subscription which arrives on the date requested . Staff are efficient, knowledgeable, and polite. We spoke to their nutritionist at the beginning, and she was very helpful. I would recommend this company, and I do when asked, as my Boxer looks so fit for 7 yrs old .
July 4, 2025
Unprompted review
Reply from ProDog Raw
Hi Lynne,
Thank you so much for your kind words and thoughtful review. We're absolutely delighted to hear that your Boxer is thriving on our products.
It's great to know the variety of novel proteins is helping with his IBD, and that our team, including our nutritionist, could support you in finding the right solution. We truly appreciate your ongoing subscription and your recommendation to others. If you ever need anything, we're always here to help. Give your lovely Boxer a big hug from all of us.
Best wishes
Team ProDog
Perfect food for my variety of dogs
The raw food supplied is perfect for my dogs, they love it!
Have recently used raw puppy food for lactating girlie and will introduce to her pups
She is very fussy with her diet but loves the beef based
Great variety and well packaged
Coats have improved since feeding raw and they appear satisfied after their meals unlike with kibble
Customer service always very prompt and helpful with any queries
Deliveries on time with a very helpful driver
July 4, 2025
Unprompted review
Reply from ProDog Raw
Hi Tom,
Thank you so much for your lovely feedback. We're so pleased to hear that your dogs are thriving on our raw foodespecially your , fussy girlie during such an important time. It's great to know she’s enjoying the beef-based meals and that you're planning to introduce the pups to ProDog too.
We’re also delighted to hear about the improvements in their coats and overall satisfaction at mealtimes, that’s exactly what we aim for. Thank you for your kind words about our customer service and delivery team as well; we’ll be sure to pass on your appreciation.
Thanks again for your support and for being part of the ProDog family.
Best wishes
Team ProDog
What can I say except bravo on…
What can I say except bravo on brilliant service knowledge of dogs needs especially fussy eaters and the lovely team going above and beyond to make feeding your dogs easy and safe the flavours are awesome thank you 🥰
July 5, 2025
Unprompted review
Reply from ProDog Raw
Hello Moran,
Thank you so much for your kind words and fantastic feedback. We’re absolutely delighted to hear that you’ve had such a positive experience with our service and team. Supporting fussy eaters is something we take pride in, so it’s wonderful to know we’ve made mealtimes easier (and tastier!) for you and your dogs.
We’ll be sure to pass your kind words on to the team, it means a lot to all of us. Thanks again for choosing ProDog Raw.
Best wishes
Team ProDog
Outstanding quality
Outstanding quality — my dog is absolutely in love with ProDog Raw! 🐶💛We briefly tried switching to another raw brand from a local pet store, but the difference was immediate. It just didn’t agree with him. The moment we put him back on ProDog, he was back to being his happy, healthy self — tummy settled and full of excitement at mealtimes. You can really see the quality in this food, and we won’t be making the mistake of switching again! The service is fantastic too — deliveries are always super quick, usually arriving the next day or within 48 hours at most.
July 10, 2025
Reply from ProDog Raw
Hello Charlotte,
Thank you so much for your wonderful feedback. We're absolutely thrilled to hear how much your dog loves ProDog Raw, and even more so that he's back to being his happy, healthy self with a settled tummy and mealtime excitement.
It's great to know that the quality of our food made such a noticeable difference, and we really appreciate your kind words about our speedy service too. We're so glad to have you both back, and we promise to keep delivering the quality you can count on.
Thank you again for your trust and loyalty.
Best wishes
Team ProDog
I order from pro dog raw every month…
I order from pro dog raw every month wouldn’t use anyone else, I ordered double last month by accident and the service was amazing quick kind staff and sorted my issue straight away easy to contact very fast and efficient couldn’t thank them enough
June 25, 2025
Unprompted review
Reply from ProDog Raw
Hiya Nikki,
Thank you so much for your lovely review. We're honoured to be your go-to each month and really glad to hear our team could quickly and kindly resolve the accidental double order. Mistakes happen, and we're always here to make things right as smoothly as possible.
Your kind words about our service and staff truly mean a lot, we’ll be sure to pass them along to the team. Thanks again for your continued trust and support.
Best wishes
Team ProDog
Quality Products.
I have been using prodog now for a few years. The products are high quality. My dogs have very sensitive stomachs so I have to be very careful with their diet. I feed them Goat, Rabbit and Duck as this doesn’t upset them.
I also give them a few venison and ostrich treats a day.
Any problems or queries I just have a very friendly chat with the staff who are very helpful and friendly. They’re super quick in getting any answers or problems sorted out. Highly Recommend.
July 5, 2025
Unprompted review
Reply from ProDog Raw
Hello Ann,
Thank you so much for your kind words and continued support over the years. We're thrilled to hear that our Goat, Rabbit, and Duck options have been a great fit for your dogs' sensitive stomachs. It's also lovely to know they enjoy the venison and ostrich treats, some definite favourites among our four legged customers.
We’re especially happy to hear that our team has been helpful and responsive whenever you’ve needed support. Providing excellent service and quality products is what we’re all about, and your recommendation means the world to us.
Thanks again for being part of the ProDog family.
Best wishes
Team ProDog
Hour completely wasted
Have spent the last hour of my life trying to order food from my dog on this website, on both my phone and laptop, and literally at least eight different things have gone wrong to prevent me from not only making the order i wanted, but also completing any order whatsoever. I am 35 years old and have been using tech for awhile. Unbelievably appalling experience, going to order from Paleo Ridge and other raw dog food companies from now on instead.
July 9, 2025
Unprompted review
Reply from ProDog Raw
Hi Alexis,
We’re really sorry to hear about the frustrating experience you’ve had trying to place an order with us. This is definitely not the smooth process we aim to provide, and we truly appreciate you taking the time to share this feedback.
ProDog deliver Uk wide and if you’re willing, we’d love the opportunity to help you complete your order for your dog. Please feel free to contact our customer service team directly, we’re here to assist and make things right.
If your open to calling, we hope to resolve this for you soon.
Best wishes
Team ProDog
Brilliant company
Brilliant company. Customer service is amazing. Kevin helped me sort my order and organised my future subscription. I was getting myself really confused, he was very patient and took me through all the options for my pup.
July 8, 2025
Unprompted review
Reply from ProDog Raw
Hi Sue,
Thank you so much for your lovely review. We're delighted to hear you had such a positive experience. Kevin will be thrilled to know he was able to help get everything sorted and make things clearer for you. We're always here to support you and your pup every step of the way. Welcome to the ProDog family.
Best Wishes
Team ProDog
Customer service and repel
So far all interactions with customer service have been brilliant as has the Repel product we buy regularly. Customer service quickly provided ingredients list and also helped me when a product was out of stock. Repel has been great for us so far! Thanks prodog
July 7, 2025
Reply from ProDog Raw
Hi Amy,
Hi! Thank you so much for your kind words. We’re thrilled to hear that both our customer service and Repel product have been great for you. It’s always our goal to provide quick and helpful support, and we’re glad we could assist with the ingredients and stock availability. Thanks for being a valued ProDog customer, we look forward to serving you again soon.
Best wishes
Team ProDog
Best of care and a healthy diet.
I have used ProDog Raw for a number of years now and apart from a couple of mishaps awhile ago it's been plain sailing . I also use several ProDog additives regularly My Lab is 9 years old. He is beautiful and receives many complements on his coat and general appearance . He runs down the stairs every morning like a puppy for his food, adores his walks and the biggest thing ( touch wood) he has NEVER been unwell. I put this down to his care and his diet . Raw is not cheap but worth every penny.
July 9, 2025
Unprompted review
Reply from ProDog Raw
Hi MIke,
Thank you so much for your lovely and thoughtful review. We're delighted to hear that your Lab is thriving and full of life at 9 years old. It’s wonderful to know that ProDog Raw, along with our supplements, has played a part in supporting his health, energy, and beautiful coat over the years.
Thank you for being a loyal customer and sharing your experience with us.
Do let us know if you have any questions, we're more than happy to help in anyway we can.
Best wishes
Team ProDog
Great Complete Raw Dog Food
Fast reliable delivery.
Great Complete food with no need to add veg as already added.
Provides energy for my flyball racing dogs .
Really recommend it .
June 19, 2025
Unprompted review
Reply from ProDog Raw
Hello Miss Jane,
Thank you for the fantastic review. We're so pleased to hear that your dogs are thriving on our complete raw food and that it's giving them the energy they need for flyball. It's great to know the fast delivery and ready-to-serve meals are working well for you.
Thank you for the recommendation and for being part of the ProDog Raw community.
Best wishes
Team ProDog
Reliable high quality food that both my…
Reliable high quality food that both my dogs love. Customer service is outstanding! I have had some issues (on my part nothing to do with Prodog) and the team have been quick to get back to me and reaolve the issue quickly and efficiently. I have even had customer service help within the hour on a Saturday via email. Very impressed! Would highly recommend and wouldn't go anywhere else for my dogs food now.
July 5, 2025
Unprompted review
Reply from ProDog Raw
Hello Charlotte,
Thank you so much for your amazing review. We're thrilled to hear that both your dogs are loving their food and that you've been impressed with our customer service. It’s great to know our team could support you quickly, even on a Saturday! We’re always here to help and really appreciate your trust and recommendation. Thanks again for choosing ProDog Raw, it means a lot to us.
Best wishes
Team ProDog
Low purine diet
We are new to feeding our dog raw food, she needs a low purine diet to stop crystals in her urine due to her taking allopurinol for Leishmania.
Everyone there was extremely helpful and knowledgeable about Leish, sorted out her food for us and sent some very useful links to look at for info,
Many thanks to everyone
June 16, 2025
Unprompted review
Reply from ProDog Raw
Hello David,
Thank you so much for your kind review. We're so glad to hear that our team could support you as you made the transition to raw feeding for your dog, especially with the added challenge of managing Leishmania supported by a low purine diet. It's always our goal to provide both the right food and the right guidance, and we're delighted that you found the information and support helpful. Wishing your dog continued health and happiness, and we're always here if you need anything further.
Warm regards,
Team ProDog
Our 3 Dogs love Pro Dog Raw Food Site is easy to navigate
New Site is easy to navigate, I did have a little problem, when I phoned lady was very polite & helpful and my problem was sorted immediately. I have 3 very happy dogs who love Pro Dog Raw Food.
July 5, 2025
Unprompted review
Reply from ProDog Raw
Hi Debbie,
Thank you for your wonderful review. We're so pleased to hear that you found the new site easy to use and that our team was able to assist you quickly and politely when you needed help. It’s fantastic to know your three dogs are loving their ProDog Raw meals, happy dogs are what it’s all about.
Thanks again for your support and if you need any assistance please do contact us
Best wishes
Team ProDog
Reliable and exceptional service
Our dog loves this food. The price is reasonable, the deliveries are reliable, and the customer service is exceptional. Highly recommend.
July 3, 2025
Unprompted review
Reply from ProDog Raw
Hello Georgina,
Thank you for the fantastic review. We're delighted to hear your dog is enjoying the food and that you've been happy with our pricing, reliable deliveries, and exceptional service. Your recommendation means a lot to us.
Best wishes
Best wishes
Team ProDog
Reply from ProDog Raw
Hi Carol,
Thank you so much for your kind words. We’re thrilled to hear that you had an excellent experience and that our customer service met your expectations. Providing top-quality service and support is incredibly important to us, and it's always wonderful to know we're getting it right.
We truly appreciate your support and look forward to serving you and your dogs again soon!
Warm regards,
The ProDog Team
ProDog Raw has kept both my dogs very happy and healthy
ProDog Raw was suggested to us by our dogs breeder. We moved both our dogs, one a Cane Corso and the other a Bulldog, which is literally allergic to everything onto Prodog Raw which is perfect as they both have very different dietary needs and this ensures they each get what they need. The tubs are recyclable easy to store, come in different sizes and very clean to use. Had to change the order a couple of times for our bulldog and this was easily done on their website and then followed up by an email.
Very accommodating company, great value and our dogs look in amazing condition, very happy healthy dogs.
June 2, 2025
Unprompted review
Reply from ProDog Raw
Hello Steven,
Thank you so much for taking the time to share your experience with ProDog Raw.
We're thrilled to hear that both your Cane Corso and Bulldog are thriving on our food, especially knowing how problematic it can be to manage allergies and different dietary needs. It's great to know our variety and flexibility are making a real difference for your dogs' health and happiness.
We’re also really glad the ordering process and changes were smooth for you, our goal is to make things as easy and stress-free as possible. Your kind words about our service, packaging, and value mean the world to us.
We’re so happy to be part of their wellness journey.
Kind regards
Team ProDog
Terrible customer service
UPDATE ON 07/08/2025
Thank you for your update regarding your decision to change courier. I'm really pleased to see you've chosen DHL as they have a much better work ethic than Yodel. I look forward to many more happy deliveries 🙂
As i was typing the review below I recieved a call from Liselle at Pro Dog. She had read my conversation with customer services and wanted to discuss it. I'm happy to say the situation has now been sorted. I have used pro dog for a number of years, my dogs are 13, they enjoy it and very healthy on it. Its sad that after being a loyal customer for years I will now leave and source their food elsewhere. I ordered the usual box on Monday 23rd June for delivery Friday 27th. I had an email from prodog saying the food was left with the courier at 9.59 on the 26th June. From then on in the food is not in chilled or frozen storage. I then had an email from Yodel Friday morning saying it was out for delivery, no time ever appeared on the tracking and no food turned up. I rang your helpline late Friday afternoon, a young man answered who promised to look into it and call me back, this never happened. I then got a further email from Yodel Saturday morning to say it was out for delivery, It arrived at 14.03pm. I was home to recieve it immefiately, the box was soggy. I asked the driver what happened and he said his van broke down on Friday. So on my reckoning this box of food had been out of chilled storage and in either vans or warehouses in the extreme heat were having for 52 hours. The box was soaked in blood and all the food was defrosted. I immediately put it in the freezer, not to use is as I would in no circumstances risk my dogs health in this way, but as I had nowhere to dispose of it safely over the weekend. I emailed the prodog team with photos of the bloodied box and explained the above. Apparently, their boxes are tested to 60 hours to contend with two day deliveries. Also, she wanted a video of me "turning the meat over with a fork to show the absence of ice crystals". I again explained it was now in the freezer and had been for hours, so it wouldn't be a true representation of how the meat arrived. I also asked if their "60 hour packaging" had been tested in 28° heat. There was no give on their rules, no common sense used considering the heat. And most disappointing of all no trust in a long time customer. Whilst typing this I have recieved a telephone call from Prodog to discuss this. I will update to the outcome from this conversation. My final suggestion would be to dump Yodel and return to DPD who were excellent, this would never have happened with DPD
June 28, 2025
Unprompted review
Reply from ProDog Raw
Updates on new courier DHL for ProDog deliveries
We’ve Listened – and We’ve Acted.
Your feedback means everything to us, and we want to thank everyone who shared their thoughts around recent delivery experiences. We understand how important it is for your dog's food to arrive safely and on time, every single time.
That’s why we’ve now made the switch to DHL as our courier, ensuring a more reliable and secure delivery service you can trust.
If you’ve experienced issues in the past or decided to step away because of courier problems, we’d love the chance to welcome you back. And if you have any questions or concerns, please don’t hesitate to contact us, we’re always here to help.
Thank you for being part of the ProDog in the present, past and hopefully the future.
Kind regards ProDog Team
Hello Gillian,
Thank you for taking the time to share your experience, and for your years of loyalty to ProDog. We're genuinely sorry to hear how disappointing and frustrating this situation has been for you.
Firstly, we want to sincerely apologise for the distress caused by the condition of your delivery. This is not the standard we aim to uphold, and we completely understand your concern—especially considering your long-standing trust in us and the health of your dogs, which is always our top priority.
We’re glad Liselle was able to reach out and speak with you personally to discuss the matter further. While we are pleased the issue has now been resolved, we're truly sorry that it reached this point, and that your overall experience left you feeling let down after so many years of being a valued customer.
Your feedback regarding our courier service is also extremely important. We are currently reviewing all delivery partnerships, and insights like yours help inform the decisions we make to ensure reliability and quality. We understand the critical role our couriers play in maintaining the condition of raw food, particularly in extreme temperatures.
Once again, we appreciate you taking the time to raise your concerns. If there's anything more we can do to support you or restore your confidence in ProDog, please don’t hesitate to let us know.
Wishing you and your dogs all the best,
The ProDog Team
Excellent company and dog food
I absolutely recommend ProDog Raw as a company and their products 100%!
The food gives me peace of mind to know that my dog is getting high quality meat and additional nutrients in the complete meals. He loves all the meats we choose for him.
We have to be careful with certain proteins due to allergies, and ProDog Raw foods are transparent about what is in their foods so that gives me the confidence knowing exactly what I am feeding my beloved dog.
Customer service is first class too. Always a quick response when you need to reach out to them.
Overall 10/10
Thank you!
June 8, 2025
Unprompted review
Reply from ProDog Raw
Hello JaneBee,
Thank you so much for your fantastic review and for recommending ProDog Raw so highly! We’re delighted to hear that our complete meals give you peace of mind and that your dog loves the variety of meats.
We understand how important it is to manage allergies carefully, and transparency is something we take very seriously, so it’s great to know that gives you confidence.
We’ll also pass on your kind words to our customer service team, they’ll be thrilled.
Thank you again for your support and trust. The whole team will be delighted to read your 10/10 rating too.
Warmest wishes,
The ProDog Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.