Prodribbler Reviews 

20
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Terrible customer service, we want to return the mat and I have tried to call, message, WhatsApp, email, and even contacted through Facebook and Instagram but had no reply. The app doesn’t work, it’... See more

Rated 1 out of 5 stars

My son picked the ProDribbler package as his birthday gift from his grandmother. While the package did arrive after some delay, there was no information about a code to access the app. I have sent s... See more

Rated 1 out of 5 stars

Utter scam, ordered on 30/11, delivery due before Christmas. Didnt arrive, contacted Yodel who said it was lost and to get a refund from prodribbler. PD website "chat" takes you to whatsapp - no repon... See more

Rated 5 out of 5 stars

I received this product today after approximately three weeks of waiting, the communication throughout the process has been excellent. I was kept informed and up to date about the delivery status.... See more

Company replied

2.4

Poor

TrustScore 2.5 out of 5

20 reviews

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2.4

All reviews

(20)

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Rated 1 out of 5 stars

Terrible company

Terrible customer service, we want to return the mat and I have tried to call, message, WhatsApp, email, and even contacted through Facebook and Instagram but had no reply.
The app doesn’t work, it’s a complete con DO NOT WASTE YOUR MONEY!

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

My son picked the ProDribbler package…

My son picked the ProDribbler package as his birthday gift from his grandmother. While the package did arrive after some delay, there was no information about a code to access the app. I have sent several emails, what’s apps messages, commented on a post on IG and FB messenger for the past 4 weeks and have not had a single response. My son starts school tomorrow and had really hoped to use the app to level up his footwork before the school year and travel season. And my 76 year old mother is super disappointed about being scammed as $42 of the package was for access to the apparently non existent app.

ProDribbler- if you read this- please rectify the situation with either an access code or a refund!

July 26, 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam

This was a scam. Item paid for and never received (Christmas disappointment). Still have the cheek to send promotional emails six months later.

December 8, 2024
Unprompted review
Prodribbler logo

Reply from Prodribbler

Hello,

We’re truly sorry to read your review — this is absolutely not the experience we want for our customers, especially during the holidays.

Just to clarify: the email you recently received wasn’t promotional. It was sent to give you access to the ProDribbler mobile app, which was originally included with your purchase.

To help us investigate and make sure you get what you paid for, could you please send us the email address used for your order? You can reply privately to contact@prodribbler.com.

We’d really appreciate the chance to resolve this properly.

Warm regards,
Léa
Customer Manager, ProDribbler.com

Rated 1 out of 5 stars

Poor service

Item arrived in time for sons birthday but the customer service is atrocious...
Requested via email and WhatsApp the working link to download the app, no replies on either.. would return item.but cannot get a response from various methods of trying

April 25, 2025
Unprompted review
Prodribbler logo

Reply from Prodribbler

Hi Alan,

We’re very sorry to hear about your experience — especially knowing this was for your son’s birthday.

Our goal is to always deliver both the product and the service that families deserve. It’s clear we fell short this time, and we sincerely apologize for the lack of communication and support.

The instructions to download and access the app were sent recently, but it’s our responsibility to make sure you actually receive and understand them. If that hasn’t been the case, we’d love to fix it immediately.

Please feel free to contact us directly at contact@prodribbler.com so we can resend everything and make it right for you and your son.

Thank you for your understanding,
Léa – Customer Manager at ProDribbler

Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, took ages to arrive then it was just a cheap mat and there is no app as suggested on the website. Do not order from here it’s a waste of money.

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

Utter scam

Utter scam, ordered on 30/11, delivery due before Christmas. Didnt arrive, contacted Yodel who said it was lost and to get a refund from prodribbler. PD website "chat" takes you to whatsapp - no reponse. Email no repsonse initially. Then unwilling to process a refund, told me to get screenshots from Yodel confirming it was lost. Then ghosted me despite numerous requests for a refund. l will have to go through my bank.

January 21, 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from this company. It’s a scam.

Ordered the item, which was promised to be delivered before Christmas. It arrived on Christmas Eve… Aside from that, the product arrived and was not in anyway what was pictured. It’s a clear cheap replica of a much better product. The app is not available and after chasing this, I was told this is going to be a subscription model. Meaning that the product is worth even less. I wouldn’t pay more than £20 for this mess and now have a disappointed son, who can only sue YouTube to copy actions with no guidance. It’s a complete scam and if I want a refund I have to take the gift away, then pay to send it. This is an absolute rip off, promising a great tool for children, whilst actually exploiting people with an over promising a hugely diminished product.

December 10, 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

Product was not suitable, I tried to return but I was unable to get through to customer service after contacting via Facebook, WhatsApp and email. I had got Frustrated but eventually the issue was resolved, I assume the delay was due to the Christmas holidays.

December 28, 2024
Unprompted review
Rated 1 out of 5 stars

A MASSIVE DISAPPOINTMENT

One of my worst online purchases ever! Product arrived packaged in a plastic bag!... The ball is fit only for the bin and the App.. don't hold your breath.

This was supposed to be a gift for my daughters birthday - there is no way I can give it to her as a birthday gift.. looks like something I purchased from a flea market... £60 paid for something worth no more that £20! AVOID or risk disappointment. Very bad value for money and a total disappointment.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service received.

Excellent customer service received.
I was not full happy with my order and I had a response via the what’s app message service to assure me I would be refunded.
My refund arrived within a couple of days.
I couldn’t have asked for a better service.

Many thanks for your quick response and resolution.

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent business

Fraudulent business - the pictures of the products on their website is not what they provide. The app shown is from a different company (FPro) that this prodribbler send you YouTube clips for the free FPro section. The ball in the pictures on their website are also replaced by very cheap alternatives. Wish I’d done more research. Avoid!!!

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

FROUD ALERT

FROUD ALERT! this company has completely copied FPRO brand website and is using their ads, videos and photos to scam people by offering a product that they cant sell.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality product

Received my order this morning, well in advance of Christmas.
Communication from the company has been clear and regular throughout the 1 week wait for dispatch.
Regarding the product, it feels good quality and a great price compared to other options out there.

December 3, 2024
Unprompted review
Prodribbler logo

Reply from Prodribbler

Hello Stuart,
Thank you very much for your review! The entire ProDribbler team would like to thank you for your confidence in us and we hope to see you again on our website! 🙏

Rated 5 out of 5 stars

Good piece of kit!

Took just over two weeks to arrive. Quality piece of kit! Ordered the complete kit mat,socks ball etc and can't say a bad word about any of it.
Super glad I purchased and the price is fantastic compared to others.
Wouldn't pay £130 pounds plus like
a certain british company are charging!

November 22, 2024
Unprompted review
Prodribbler logo

Reply from Prodribbler

Hello Michael,
Thank you very much for your review! The entire ProDribbler team would like to thank you for your confidence in us and we hope to see you again on our website! 🙏

Rated 2 out of 5 stars

Tracking App

Still no tracking app after 4months waiting

September 11, 2024
Unprompted review
Prodribbler logo

Reply from Prodribbler

Hi ssrout,
Thank you so much for your review!
The whole ProDribbler team would like to thank you for trusting us and we hope to see you on our site again! 🙏

Rated 5 out of 5 stars

Happy with my experience

I received this product today after approximately three weeks of waiting, the communication throughout the process has been excellent. I was kept informed and up to date about the delivery status.

The product itself, looks great and appears to be of good quality. I’ve had a quick look at the training videos, and they seem well put together and easy to follow. Not had the chance to use it yet, as it’s a Christmas gift.

Overall, happy with the experience. Would recommend based on my experience.

November 25, 2024
Unprompted review
Prodribbler logo

Reply from Prodribbler

Hello Hayley,
Thank you very much for your review! The entire ProDribbler team would like to thank you for your confidence in us and we hope to see you again on our website! 🙏

Rated 5 out of 5 stars

I ordered this for my grandson.

I ordered this for my grandson for Christmas and it came this morning. The mat is very good quality. I ordered the kit with the ball and socks and it looks great. I contacted the company this morning about access to the videos and they resent the QR code. My order took just over 2 weeks to arrive which is to be expected at this busy time of the year. It's definitely not a scam (I was a bit worried after reading the reviews). I wish I could add a picture.

November 25, 2024
Unprompted review
Prodribbler logo

Reply from Prodribbler

Hi Joeanne,
Thank you so much for your review! We hope your grandson enjoys his Christmas present and puts it to good use.
The whole ProDribbler team would like to thank you for trusting us and we hope to see you on our site again! 🙏

Rated 1 out of 5 stars

I feel that this website is not genuine…

I feel that this website is not genuine and is using material from another brand to scam people and take their money! The website uses exactly the same images as fpro which is genuine. I have ordered and had no confirmation email or dispatch. I am wanting a refund but there is no way to contact them as they have a WhatsApp number but no response. Shocking!!

November 24, 2024
Unprompted review
Rated 1 out of 5 stars

Beware!!

Ordered item on 13th November, payment taken instantly and still waiting for item to even be dispatched on 21st Nov yet they’re now offering the items at discount but can’t fulfil previous orders. No direct contact other than a dodgy WhatsApp number who don’t answer calls but text. Apparently waiting on refund, total scam. Do not buy from here

Replying to your response I wasnt notified from the start, I chased you on Tuesday to be told still hadn’t been dispatched. You then ‘warned’ me in a message earlier today that it would be late, still not dispatched after being told by end of the week which is tomorrow!
You didn’t choose to refund me I requested it and yet to receive. Messages of proof if required. Now found out they are copyrighting another company and using their videos and pics for the same item. Absolute scammers!!

November 13, 2024
Unprompted review
Prodribbler logo

Reply from Prodribbler

Lynda,

We clearly informed you from the beginning that, due to a significant increase in the popularity of our brand, shipping times were extended. You were notified from the start about the delay concerning your order.

Your total lack of understanding and your obvious intent to harm a small business trying to establish itself on the market are regrettable.

We therefore chose to process your refund promptly to put an end to this situation.

Sincerely.

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